A total of 2,037 complaints were received in the second quarter of 2014, which is 4 less than in the same period last year. The number of complaints in the area of public administration has slightly increased– the 1,205 complaints received are an increase by 59 compared to the second quarter of 2013. The percentage of complaints about matters outside the Defender’s mandate delimited by the Public Defender of Rights Act has decreased (40%, in 2014 compared to 47%, in 2013).