Second housing case highlights need for robust property checks

Date of article: 19/08/2026

Daily News of: 24/08/2026

Country:  United Kingdom - Scotland

Author:

Article language: en

In June, we published a decision about The City of Edinburgh Council having failed to ensure a property was in a reasonable condition before a disabled tenant moved in.

This month, we have published another case where a vulnerable tenant was offered a property that was not fit to let.

A carer, on behalf of the tenant who had visual, physical and severe mental health difficulties, raised issues including suspected mould, prior to starting the tenancy. Despite being given access to the property, the tenant did not move in, as the issues remained unresolved 12 weeks later and they did not consider the property to be habitable.

Our investigation found that the council failed to follow its own processes. It did not ensure a formal dampness report was provided and failed to properly consider whether the property met its own letting standards. We also found shortcomings in the council's complaint handling, with inaccurate and inconsistent responses, particularly in relation to the issue of mould.

As a result, we made recommendations to help ensure the council has effective processes in place to confirm properties meet the required standard before being offered to prospective tenants and that reports of mould are responded to appropriately.

Read case 202408184

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El Síndic pide garantizar sin límite de edad la educación inclusiva del alumnado con discapacidad

Date of article: 20/08/2026

Daily News of: 24/08/2026

Country:  Spain - Valencia

Author:

Article language: es

El síndic de Greuges de la Comunitat Valenciana, Ángel Luna, ha pedido a la Conselleria de Educación que adopte las medidas necesarias para garantizar, sin límite de edad, el pleno disfrute del derecho a la educación inclusiva del alumnado con discapacidad.

La actuación se inició a raíz de una queja presentada en nombre de familias de alumnado con discapacidad intelectual y/o física, que denunciaban dos obstáculos en el acceso a los Programas Formativos de Cualificación Básica adaptados (PFCB): los límites de edad para acceder y permanecer en ellos y la imposibilidad de hacerlo una vez obtenido el título de ESO.

Según se desprende del informe de la Conselleria, de los dos obstáculos denunciados, el relativo a la titulación de ESO se ha flexibilizado. Una modificación normativa de 2025 permite que el alumnado con necesidades educativas especiales que haya obtenido la ESO acceda a estos programas, previa autorización de la Dirección General competente en Formación Profesional y siempre que, tras la valoración de los servicios de orientación, se considere que no está en condiciones de obtener al menos un certificado profesional incluido en un ciclo de grado medio.

El límite de edad, en cambio, continúa vigente. Según informó la Conselleria, el alumnado con discapacidad mayor de 21 años que no dispone del título de ESO puede permanecer «excepcionalmente» matriculado en estos programas hasta los 24 años.

La Conselleria ha comunicado además al Síndic que trabaja en una nueva orden para regular Programas Formativos de Cualificación Básica de Grado C sin límite de edad para alumnado con discapacidad. Según el informe remitido, incluirían un módulo de autonomía personal y relaciones sociales, recursos de acompañamiento durante la Formación en Empresa y un mayor apoyo en el centro educativo.

La Administración también informó de que el alumnado con discapacidad que dispone de la ESO pero no ha podido completar Bachillerato o un ciclo de grado medio puede acceder a itinerarios formativos personalizados en la Formación de Personas Adultas.

El Síndic recuerda que la inclusión escolar debe ser la base de la actuación de la Administración educativa y considera especialmente relevante avanzar hacia una oferta formativa sin límites de edad para el alumnado con discapacidad. Por ello, ha requerido a la Conselleria que implemente las medidas necesarias para garantizar el pleno disfrute, sin límite de edad, del derecho a la educación inclusiva de este alumnado.

Consulta la resolución.

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Dr Simona Drenik Bavdek, Human Rights Ombudswoman: 'Let Us Protect and Support Those Who Help Safeguard Human Rights'

Date of article: 19/08/2026

Daily News of: 24/08/2026

Country:  Slovenia

Author:

Article language: en

On World Humanitarian Day, Dr Bavdek thanks all humanitarian workers, volunteers and organisations helping people in Slovenia facing the most difficult circumstances in life.

'Their work is an expression of solidarity, humanity and responsibility towards others, while also making an important contribution to the realisation of human rights and the preservation of individual dignity. Humanitarian organisations are often the first to identify hardship that would otherwise remain hidden, reaching people who, because of poverty, illness, age, disability, homelessness, migration status or other circumstances, have greater difficulty accessing assistance and support.”

Humanitarian action has a long and important tradition in Slovenia. The latest official data on organised volunteering clearly illustrates its scale. In 2025, 229,000 volunteers were active in 2,878 volunteer organisations and organisations with volunteer programmes. Together, they performed 8.6 million hours of voluntary work, most of which was in social welfare. The estimated value of their work exceeded €85 million. As official records do not include all spontaneous and informal volunteering, the actual contribution of volunteering is even greater.

'Behind these figures are real people and their life stories — people who devote their time, knowledge, and energy to others and people who, thanks to their assistance, are better able to overcome life's most difficult challenges. Through their work, humanitarian organisations and volunteers ensure that human rights are not just written down, but can actually be enjoyed by individuals. I sincerely value their professionalism, dedication and humanity,” emphasised Ombudswoman Dr Simona Drenik Bavdek.

The importance of humanitarian organisations is also recognised in the Slovenian legal order. The Humanitarian Organisations Act sets out the conditions and criteria for obtaining humanitarian organisation status, and stipulates that their programmes and services must directly benefit individuals by rescuing those at risk, alleviating social and psychosocial distress, improving social circumstances, and promoting health.

At the same time, the challenges faced by these organisations and their staff must not be overlooked. People’s needs are becoming increasingly complex, and providing assistance often requires specialist knowledge, long-term support, and coordination between different services. As well as providing direct assistance, organisations must secure stable funding, recruit and train volunteers, protect the safety of their staff, and maintain the quality of their programmes. The Ombudsman therefore emphasises that the state and local authorities must provide the conditions necessary for humanitarian organisations to operate in a stable, professional, safe and independent manner. Funding must be sufficient and predictable; procedures must be transparent; and organisations must be able to draw attention to systemic shortcomings and advocate for the needs of people in distress.

'Charity and humanitarian aid cannot and must not replace the obligations of the state.' Access to food, adequate housing, healthcare and social protection, and the conditions necessary for a dignified life must not depend solely on charity or individuals' willingness to help.” Humanitarian organisations play an important role in complementing the welfare state by drawing attention to gaps in the system and assisting people in their greatest moments of need. However, the state must ensure that human rights and basic social security are realised systematically, promptly, accessibly, and without discrimination,' the ombudsman stressed.

World Humanitarian Day also reminds us that humanitarian workers in many parts of the world carry out their mission in extremely dangerous conditions. Over 242 million people require humanitarian assistance, and more than one thousand humanitarian workers have been killed over the past three years, most of whom were locally recruited staff helping in their own communities. The World Health Organization has recorded 914 attacks on healthcare this year alone.

The Ombudsman stresses that protecting humanitarian and healthcare workers is not a matter of goodwill, but a legal obligation. Those involved in armed conflicts must respect international humanitarian law, allowing safe and unimpeded access to humanitarian assistance and protecting humanitarian and medical personnel, patients, medical facilities and means of transport. Alleged violations must be independently and effectively investigated, and those responsible for established violations must be held accountable.

The Ombudswoman welcomes Slovenia’s endorsement of the Declaration for the Protection of Humanitarian Personnel and its participation in the Global Initiative to Galvanise Political Commitment to International Humanitarian Law. However, these commitments must be accompanied by concrete action and consistent diplomatic advocacy for respect for international law, as well as sufficient and predictable support for humanitarian action at home and abroad.

'World Humanitarian Day is therefore also an opportunity to ask ourselves what kind of society we wish to be: one that notices people in distress; one in which solidarity and volunteering are valued and encouraged; and one in which humanitarian workers and volunteers are not left to fend for themselves. Their work deserves our recognition, and above all, they deserve to be able to carry out their mission safely, professionally, and with dignity,” concluded Ombudswoman Dr Simona Drenik Bavdek.

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Volksanwalt Achitz: Alles tun, damit Erwachsenenvertretung gar nicht erst notwendig wird

Date of article: 19/08/2026

Daily News of: 24/08/2026

Country:  Austria

Author:

Article language: de

Länder müssen mehr Unterstützung für Betroffene anbieten, damit sie selbst über ihr Leben bestimmen können

Wie das VertretungsNetz sieht auch Volksanwalt Bernhard Achitz große Lücken in der Prävention von Erwachsenenvertretungen: „Gesetzlich vorgeschriebene Maßnahmen wie Unterstützungskreise gibt es oft nicht. Selbstbestimmung sollte aber so weit wie möglich gefördert werden. Eine Erwachsenenvertretung darf nur das allerletzte Mittel sein.“ Das 2. Erwachsenenschutzgesetz war ein wichtiger Schritt, aber es hat auch massive Unterstützungsleistungen durch die Länder vorgesehen, um Erwachsenenvertretungen unnötig zu machen – aber die Länder haben das viel zu wenig umgesetzt. Auch auf Bundesebene waren immer wieder Einsparungen beim Erwachsenenschutz in Diskussion. Achitz: „Menschenrechte dürfen aber keine Budgetfrage sein“, sagt Achitz.

Amtswegiges Prüfverfahren zeigte fehlende Maßnahme der Länder

Die Volksanwaltschaft führte daher vor zwei Jahren ein amtswegiges Prüfverfahren durch, um die Bundesländer zu ihren Maßnahmen zu befragen. Dabei zeigte sich, dass teilweise sogar gesetzlich vorgeschriebene Maßnahmen nicht durchgeführt werden. So fehlen oft Unterstützerkreise, die die Betroffenen so weit wie möglich in die Lage versetzen sollen, ihre Angelegenheiten selbst zu besorgen. Das betrifft alle möglichen Lebensbereiche; bei medizinischen Behandlungen ist ein solcher Unterstützerkreis aber gesetzlich vorgesehen. Erst wenn mithilfe des Unterstützerkreises die Entscheidungsfähigkeit nicht ermöglicht wird, sollte die Erwachsenenvertretung hinzugezogen werden. „Wie unsere Beobachtungen und jetzt auch die des VertretungsNetz zeigen, hat sich seitdem nichts Wesentliches geändert“, so Achitz.

Heimvertrag nur mit Erwachsenenvertretung

Das fehlende Bewusstsein hinsichtlich Selbstbestimmung zeigt auch der Umstand, dass manche Einrichtungen für die Aufnahme von Menschen mit Behinderungen eine Erwachsenenvertretung voraussetzen. „Auch aus Alten- und Pflegeheimen wird uns das immer wieder berichtet, obwohl die Betroffenen zu diesem Zeitpunkt entscheidungsfähig sind. Offenbar wollen es sich manche Betreiber einfach machen und lieber nur den Erwachsenenvertreter fragen, wenn es etwa um medizinische Behandlungen geht – anstatt alle Möglichkeiten der unterstützten Kommunikation zu nützen, um nach dem Willen der Betroffenen selbst zu handeln.“

UN-Behindertenrechtskonvention gilt auch für die Länder

Um zu zeigen, dass Menschenrechte für Menschen mit Behinderungen in Österreich ernst genommen werden, müssen entsprechende Entwicklungen so rasch wie möglich initiiert werden. „Das erfordert auch die UN-Behindertenrechtskonvention, zu deren Umsetzung sich Österreich verpflichtet hat. Und diese Verpflichtung gilt selbstverständlich auch für die Länder“, so Achitz.

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IOI Ombudsman News 31/2026

Date of article: 21/08/2026

Daily News of: 24/08/2026

Country:  WORLD

Author:

Article language: en


 

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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011