Jim Martin, the Ombudsman, has published his annual complaints report for 2013-14 about water services in Scotland.

Key points 

- a 17% reduction in water and sewerage complaints
- 52% of complaints upheld
- We made 102 recommendations for redress and improvement

The report highlights the issues the public bring us about water services in Scotland, with analysis of complaints, case studies and recommendations demonstrating our impact for individuals.

2013/14 covers the second full year of the SPSO dealing with water complaints. We hope that this report provides a useful resource and tool for learning for all providers in Scotland.

The report is available to read online (link is external), or you can download it in PDF format (492 KB)

Our information page for staff working in the water sector has been updated.