Acting Public Services Ombudsman for Wales, Professor Margaret Griffiths, laid the Annual Report for the year 2013/14 before the National Assembly for Wales on 18 June 2014.  The report reveals that enquiries to the office are up 11% on 2012/13 and complaints about public service providers are up 8%.  The number of complaints received about health bodies continues to be of concern – these are up 11% on 2012/13, but notably have increased by 146% over the past five years.

The full report is available here.