Experts agree that the role of the Ombudsman must be especially aimed at correcting situations of contractual imbalance between the parties and in general, facilitating the identification of dissatisfactions with service provision

The Ombudsman recommendations on energy poverty show the ability of the Office to detect regulatory and organizational shortcomings impeding the full respect for human rights in the private sphere

The new electricity pricing and the lack of regulation in cases of over-indebtedness are criticized and questioned by the Ombudsman