The quarterly Ombudsman's Casebook provides summaries of complaints the Ombudsman has dealt with over the previous months. It will be useful to service providers in learning from our examination of complaints and seeing what other similar organisations are doing well, and not so well.

The Casebook will describe complaints (both Upheld and Not Upheld) across all the areas the Ombudsman deals with, e.g. Health, Social Welfare, Education, Local Government (inc. Planning, Housing, Roads and Water Supply), Environment, Agriculture, Equality, Taxation and payments/benefits received by the public.

The Casebook is published in PDF format and can be read online, downloaded or printed.

If you wish to be notified when the Casebook is published, please email casebook@ombudsman.gov.ie with the subject SUBSCRIBE.

If you have any queries on The Ombudsman's Casebook then please contact the Communications Unit, at 01-639 5645 or communications@ombudsman.gov.ie