Welcome to the 10th edition of The Ombudsman's Casebook where we share summaries of some of the cases Ombudsman Peter Tyndall examined recently.  

Among the complaints upheld this quarter are:

Agriculture/Forestry:

A delay in being issued a herd number resulted in a man being refused a forestry grant (page 3)

Hospital:

Procedures were improved after a family complained about the 'end of life care' of their uncle (page 18)

Medical Card:

An application form for a medical card will be changed after a man needlessly had to supply information about his means (page 20)

Social Protection:          

A man's Jobseeker's Allowance was backdated to the time he became 'habitually resident' not the date of his successful appeal (page 34)

We hope you find the cases relevant to your work and if you wish to see previous editions of the Casebook, including a special Local Authority edition, please visit our website: www.ombudsman.ie

Remember you can follow us on Twitter @OfficeOmbudsman, for all the latest news from the Ombudsman’s Office.

Regards,

Paul Howe

Editor

The Ombudsman’s Casebook