The IOI General Secretariat wishes you all a festive holiday season and a happy New Year!

Le Secrétariat général vous souhaite d'excellentes fêtes de fin d'année et une très bonne année 2018 !

¡La Secretaría General del IIO les desea a todos unas fiestas llenas de felicidad y lo mejor para el año nuevo!

The Scottish Public Services Ombudsman (SPSO) published its second thematic report on “Making Complaints Work For Everyone”. The report focuses on the impact of complaints on staff who have been complained. It identifies the causes of negative staff experiences of complaints, and offers a number of resources that can help prevent these difficulties whilst ensuring that the rights of the service user are properly observed.

El Defensor del Pueblo, Alfredo Castillero Hoyos, asumió la presidencia del Consejo Centroamericano de Procuradores y Procuradoras de los Derechos Humanos (CCPPDH). Este cambio de mando se realizó en el día de hoy en Panamá en presencia de los representantes de los siete países que conforman este organismo: Costa Rica, Guatemala, Belice, Honduras y Ecuador.

Following the devastating hurricanes that severely affected many islands in the Caribbean region during the month of September of this year, the IOI Executive Committee  approved a one-time € 8000.00 emergency subsidy.  Some of the hardest hit islands in the region include: Antigua & Barbuda, Sint Maarten, British Virgin Islands, Puerto Rico, United States Virgin Islands and Dominica. 

The Government of Azad Jammu & Kashmir (AJK) has appointed Mr Mirza Zaffar Hussain a known lawyer of the Supreme Court and former President of the Supreme Court Bar Association as Ombudsman AJK.

Homelessness is increasingly affecting families from areas and professions who previously might never have expected to face problems finding somewhere to live, a new report by the Local Government and Social Care Ombudsman can reveal. The report, “Still No Place Like Home”, shows in 2016-17 one in three complaints received about homelessness services delivered by English authorities came from outside of London.