Welcome to the final Ombudsman Casebook of 2018.

Among the complaints summarised in this edition are:

• Direct Provision: Complaints involving transfers, accommodation and food issues
• Health: Care and treatment cases in hospitals
• Social Protection:  Guardian Payments and direct provision allowances

We hope you find the cases relevant to your work and please encourage your colleagues to subscribe to the Casebook.

Regards,　

Peter Mahony

Editor
The Ombudsman’s Casebook