Welcome to Issue 12 of The Ombudsman's Casebook, the first for 2018. The Casebook is where we share summaries of some of the cases Ombudsman Peter Tyndall recently examined. 　

Among the complaints about public services that are summarised this quarter are:　

• the Long Term Illness Scheme (page 18)
• tuition fees in a third level college (page 4)
• housing payments (page 26)

We hope you find the cases relevant to your work and if you wish to see previous editions of the Casebook, including a special ‘Nursing Home' edition please visit our website: www.ombudsman.ie

Remember you can follow us on Twitter @OfficeOmbudsman, for all the latest news from the Ombudsman’s Office.