We have now published our Business Plan for the period 1 April 2018 to 31 March 2019. This plan sets out what SPSO will do in the year ahead towards the delivery of our strategic vision and aims. At SPSO we strive to be innovative and world-leading in our approach to complaints, reviews and standards. We contribute actively to Scotland's development and delivery of first class public services, and the activities we have set out in our Business Plan for 2018-19 reflect this. We will update this plan on a quarterly basis to show our progress against our aims.

Read the SPSO 2018-19 Business Plan (PDF, 821KB)

This Business Plan should be read alongside our strategic plan, which is also available for download.  (PDF, 1.6MB).

If you would like these documents in any other format, please contact our communications team via email (link sends e-mail) or on 0131 240 2990.