In 2018, the Ombudsman's Office received a total of 48,129 requests through the various channels available to citizens, including 36,111 entries of complaints and other communications. During the year, 9338 new procedures were instituted, five of them from the Ombudsman's initiative, which translates into an increase in the handling of complaints of 20% over the previous year.

Activity indicators are the highest in the history of this independent state body created in 1975 to defend people who feel prejudiced by unfair or illegal acts of the administration or other public authorities or who see their fundamental rights violated.

These data appear in the Report (in Portuguese only) the Assembly of the Republic 2018, today delivered, along with the report on the activity developed by the Ombudsman as a National Mechanism for the Prevention of Torture.