Councils are being urged to check their procedures to avoid disadvantaging people with ‘hidden disabilities’ following the publication of three separate investigation reports into London councils by the Local Government and Social Care Ombudsman.

The cases highlighted by the Ombudsman all show the council not doing enough to enable someone to use their services. They include not making reasonable adjustments to help a woman with autism to repay overpaid housing benefit, and two councils not helping a man with severe dyslexia to deal with parking tickets and permits.