Operators should consult the Institute of Registries and Notaries (IRN) database for the details of the vehicle identification holder when sending the very first notification to collect tolls.

This is the wording of the recommendation sent by the Ombudsman, Maria Lúcia Amaral, to Portvias, following a complaint lodged by a citizen who received the notification procedure for payment of tolls, together with administrative costs, fines and costs, already in the context of tax foreclosure proceedings and administrative offenses brought against it by the Tax and Customs Authority.