SPSO Complaints Improvement Conference

We would like to draw your attention to our upcoming SPSO Complaints Improvement Conference which will take place on Tuesday 25 February 2020 at Tynecastle Park, Edinburgh.  We hope you and colleagues from your organisation will be interested in attending as the conference will focus on best practice in complaint handling – especially learning from complaints.  There will be a mixture of presentations and workshops on topics such as resolution, supporting staff and vulnerable people through the complaints process, the use of social media by complainants and the revisions to the on the recent review of the model Complaints Handling Procedure (CHP). 

The attached flyer sets out our agenda for the day and guest speakers.

The event will also be an excellent opportunity to network with sector colleagues. 

It is not a public event, but is designed for public sector staff, advice agencies and academics for whom learning from complaints to improve services is a key part of their work or research.  Specifically, it will be of interest to:

• Those with lead responsibility for monitoring and improving organisational performance
• Managers responsible for organisational learning from complaints
• Quality Assurance Managers
• Complaints and customer service managers, including staff who handle and investigate complaints
• Organisations with an interest in consumer redress.

Please feel free to share this information with other contacts in your organisation who you think would be interested.

Cost per delegate is just £100.00.  For further information and to book a place please visit https://www.spso.org.uk/news-and-media/spso-conference-2020

We hope we’ll be able to welcome you in February.

Scottish Public Services Ombudsman

Communications Team | Scottish Public Services Ombudsman

SPSO, Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS.

DD: 0131 240 2990 | Tel: 0800 377 7330 |  http://www.spso.org.uk

Booking for our SPSO Complaints Improvement Conference on Tuesday 25 February 2020 in Edinburgh is now available at https://www.spso.org.uk/news-and-media/spso-conference-2020 

We also have a Freepost address: FREEPOST SPSO

If you would like to visit us in person, please call 0800 377 7330 to arrange an appointment.