We know that many members of the public are concerned about how they, or their loved ones, acquired COVID-19 while receiving care in NHS settings such as hospitals. A COVID-19 infection acquired in an NHS setting is called ‘nosocomial’ COVID-19.

We have published on our website guidance to explain how we consider complaints about hospital-acquired COVID-19.

A brief overview of our approach can be found here.

In addition this factsheet answers some frequently asked questions about how the NHS and our office look at complaints about nosocomial COVID-19.