The Office of the Ombudsman participated in the Institute for Education (IfE) Freshers’ Day, an event marking the beginning of the academic year. The main objective of the Ombudsman’s participation was to raise awareness about the role and function of the Parliamentary Ombudsman, with particular emphasis on the role of the Commissioner for Education, and to inform attendees of how the Office can support both individuals and public education providers.

The Institute for Education, a leading institution for further and higher education, offers Bachelor’s and Master’s degree programmes for those pursuing careers in education or related fields. In addition, the Institute provides professional learning opportunities through various short courses, delivered with a flexible, part-time, blended learning approach.

Freshers’ Day is a significant event for the Institute, offering new course participants the chance to meet their peers in person for the first time, especially as many of the courses are conducted online. It features introductory sessions, team-building activities, and social interactions, helping to build a sense of community among students as they embark on their educational journey.

The Commissioner for Education, Chief Justice Emeritus Vincent De Gaetano, was present at the event and delivered a short presentation on the work of the Ombudsman’s Office. He emphasised that the Office is  available not only to help individual with their complainants but also plays an important role in supporting institutions, including public educational institutions, to improve their services.

The participation of the Office of the Ombudsman at such events is part of its ongoing efforts to engage with educational stakeholders and to raise public awareness about its role in ensuring transparency, fairness, and justice in public administration.