Our SPSO Conference 2023: Supporting Good Complaints Handling in a Changing World took place this year on Thursday 16 November 2023 at Murrayfield Stadium, Edinburgh.

Thank you to all who attended. Following your feedback and questions raised on the day, we are pleased to share the following resources:

• Outcomes from the vulnerability workshop
• FAQs document
• Article ‘Enabling Complaint Handler Wellbeing’ 

Please note that these documents are not official guidance from SPSO.

You can find the resources and further information on the conference web page.