An individual applied to the municipality for an increase in personal assistance in accordance with the Act (1993:387) on support and services for disabled people. A decision in the case was issued only after around nine months.

The Parliamentary Ombudsman states in the decision that the processing time in the case was too long and that the current Municipal Executive Board deserves to be criticised for its slow processing. The Parliamentary Ombudsman further states that during the processing of the case the Municipal Executive Board failed to apply both sections 11 and 12 of the Administrative Procedure Act (2017:900). This is because it did not carry out a detailed assessment of whether the decision in the case would be significantly delayed or whether there were grounds for informing the individual of the possibility of bringing an action for delay. The Municipal Executive Board was also criticised for this.