IOI Ombudsman News 17/2024

Date of article: 03/05/2024

Daily News of: 06/05/2024

Country: WORLD

Author: International Ombudsman Institute

Article language: en

	IRELAND \| Office of the Ombudsman publishes Guide on human rights approach to complaint handling The Office of the Ombudsman in Ireland has recently introduced a Human Rights-based approach to Ombudsman complaint handling. The Office has also developed a guide: ‘Human Rights: A guide for Ombudsman staff when investigating complaints’. The project was financed by the IOI as part of its Regional subsidy programme. » more information » google translate (Francais) » google translate (Español)

	MÉXICO \| La CDHCM dice que la filtración de imágenes e información sensible con motivo de feminicidios constituye violencia institucional y debe ser erradicada En el caso particular de feminicidio, desde 2019 la Comisión de Derechos Humanos de la Ciudad de México (CDHCM) ha reiterado su llamado a emprender acciones urgentes para evitar la filtración de información sobre la investigación o la víctima a los medios de comunicación. Se cuenta con el registro de que la exhibición de información personal sucede en al menos 30% de los casos. » more information » google translate » google translate (Francais)

	CANADA \| Inmate phone policy at Provincial Correctional Centre sees revamp following complaints made to OmbudsPEI Inmates at PEI’s Provincial Correctional Centre will have more access to telephone services following an inquiry into multiple complaints received by OmbudsPEI. PCC’s telephone policy will no longer limit inmates to a small list of approved telephone contacts. » more information » google translate (Francais) » google translate (Español)

	NIGERIA \| Public Complaints Commission and Nigeria Social Insurance Trust Fund collaborate on public awareness campaign On 23 April 2024, the Federal Capital Territory’s Commissioner of the Public Complaints Commission, Comrade Dalhatu Ezekiel Musa, met with the Managing Director of the Nigeria Social Insurance Trust Fund, Mrs. Maureen Allagoa, in her office in Abuja. They both agreed on the importance of a joint public awareness campaign to ensure that employees and employers alike are informed about the protections and obligations defined under current social insurance laws. They also discussed implementing joint initiatives to enhance accessibility of their services to the public. » more information » google translate (Francais) » google translate (Español)

	FRANCE \| Faire respecter ses droits à l’université : le Défenseur des droits publie deux nouvelles études Le Défenseur des droits publie, ce 24 avril, deux études portant sur les difficultés rencontrées par les étudiants et les étudiantes pour faire respecter leurs droits à l’université, en partenariat avec l’Institut national de la jeunesse et de l'éducation populaire (INJEP). » more information » google translate » google translate (Español)

	CANADA \| BC Ombudsperson sees youth in custody at risk due to ministry inaction The BC Ombudsperson has identified a serious lack of progress by the Ministry of Children and Family Development on a 2021 Ombudsperson report with troubling findings about separate confinement of youth in custody centres. “The ministry’s inaction continues to expose vulnerable youth in its care to the risk of significant harm from separate confinement, especially Indigenous youth,” said Ombudsperson Jay Chalke. » more information » google translate (Francais) » google translate (Español)

	SOUTH KOREA \| ACRC advocates for easier access to residence in public rental housing for day laborers at small-scale construction sites The Anti-Corruption and Civil Rights Commission recommended the Ministry of Land, Infrastructure, and Transport to include day laborers at construction sites in the list of those eligible for additional points when selecting tenants of public rental housing in cases where they have worked as day laborers in the construction industry for at least one year, even if they have not put money aside for a deductible fund. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| El ruido afecta a derechos fundamentales como el derecho a la intimidad y a la inviolabilidad del domicilio En la Semana Sin Ruido, la institución del Síndic de Greuges de Catalunya recuerda la importancia del derecho al descanso. La mediación puede ser una buena herramienta para resolver conflictos en este ámbito. » more information » google translate » google translate (Francais)

	AUSTRALIA \| Ombudsman tables report “Revenue NSW – The lawfulness of its garnishee order process” in Parliament The Ombudsman’s special report Revenue NSW – The lawfulness of its garnishee order process has been tabled in Parliament today. The report follows the Ombudsman’s investigation of Revenue NSW’s conduct in administering its garnishee order system to recover unpaid fines and other debts due to the State. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023 The Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023. » more information » google translate (Francais) » google translate (Español)

	GUATEMALA \| PDH participa en reunión de Instancia de Análisis para la Protección de Defensoras y Defensores de los Derechos Humanos El Procurador de los Derechos Humanos (PDH), doctor Alejandro Córdova, participó en una reunión de la Instancia de Análisis para la Protección de Defensoras y Defensores de los Derechos Humanos, en la cual se presentó, por parte de autoridades en materia de seguridad ciudadana, el contexto y objetivos de la actividad. » more information » google translate » google translate (Francais)

	AUSTRALIA \| IGTO says it’s vital to ensure bank account integrity to prevent and detect Tax Identity (TaxID) fraud The Inspector-General of Taxation and Taxation Ombudsman (IGTO) commenced an own-motion investigation into Tax identification (TaxID) fraud on 15 December 2023. This was in response to an increase in complaints and dispute investigations concerning TaxID fraud received by the IGTO. » more information » google translate (Francais) » google translate (Español)

	IRELAND \| Office of the Ombudsman publishes Guide on human rights approach to complaint handling The Office of the Ombudsman in Ireland has recently introduced a Human Rights-based approach to Ombudsman complaint handling. The Office has also developed a guide: ‘Human Rights: A guide for Ombudsman staff when investigating complaints’. The project was financed by the IOI as part of its Regional subsidy programme. » more information » google translate (Francais) » google translate (Español)

	MÉXICO \| La CDHCM dice que la filtración de imágenes e información sensible con motivo de feminicidios constituye violencia institucional y debe ser erradicada En el caso particular de feminicidio, desde 2019 la Comisión de Derechos Humanos de la Ciudad de México (CDHCM) ha reiterado su llamado a emprender acciones urgentes para evitar la filtración de información sobre la investigación o la víctima a los medios de comunicación. Se cuenta con el registro de que la exhibición de información personal sucede en al menos 30% de los casos. » more information » google translate » google translate (Francais)

	CANADA \| Inmate phone policy at Provincial Correctional Centre sees revamp following complaints made to OmbudsPEI Inmates at PEI’s Provincial Correctional Centre will have more access to telephone services following an inquiry into multiple complaints received by OmbudsPEI. PCC’s telephone policy will no longer limit inmates to a small list of approved telephone contacts. » more information » google translate (Francais) » google translate (Español)

	NIGERIA \| Public Complaints Commission and Nigeria Social Insurance Trust Fund collaborate on public awareness campaign On 23 April 2024, the Federal Capital Territory’s Commissioner of the Public Complaints Commission, Comrade Dalhatu Ezekiel Musa, met with the Managing Director of the Nigeria Social Insurance Trust Fund, Mrs. Maureen Allagoa, in her office in Abuja. They both agreed on the importance of a joint public awareness campaign to ensure that employees and employers alike are informed about the protections and obligations defined under current social insurance laws. They also discussed implementing joint initiatives to enhance accessibility of their services to the public. » more information » google translate (Francais) » google translate (Español)

	FRANCE \| Faire respecter ses droits à l’université : le Défenseur des droits publie deux nouvelles études Le Défenseur des droits publie, ce 24 avril, deux études portant sur les difficultés rencontrées par les étudiants et les étudiantes pour faire respecter leurs droits à l’université, en partenariat avec l’Institut national de la jeunesse et de l'éducation populaire (INJEP). » more information » google translate » google translate (Español)

	CANADA \| BC Ombudsperson sees youth in custody at risk due to ministry inaction The BC Ombudsperson has identified a serious lack of progress by the Ministry of Children and Family Development on a 2021 Ombudsperson report with troubling findings about separate confinement of youth in custody centres. “The ministry’s inaction continues to expose vulnerable youth in its care to the risk of significant harm from separate confinement, especially Indigenous youth,” said Ombudsperson Jay Chalke. » more information » google translate (Francais) » google translate (Español)

	SOUTH KOREA \| ACRC advocates for easier access to residence in public rental housing for day laborers at small-scale construction sites The Anti-Corruption and Civil Rights Commission recommended the Ministry of Land, Infrastructure, and Transport to include day laborers at construction sites in the list of those eligible for additional points when selecting tenants of public rental housing in cases where they have worked as day laborers in the construction industry for at least one year, even if they have not put money aside for a deductible fund. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| El ruido afecta a derechos fundamentales como el derecho a la intimidad y a la inviolabilidad del domicilio En la Semana Sin Ruido, la institución del Síndic de Greuges de Catalunya recuerda la importancia del derecho al descanso. La mediación puede ser una buena herramienta para resolver conflictos en este ámbito. » more information » google translate » google translate (Francais)

	AUSTRALIA \| Ombudsman tables report “Revenue NSW – The lawfulness of its garnishee order process” in Parliament The Ombudsman’s special report Revenue NSW – The lawfulness of its garnishee order process has been tabled in Parliament today. The report follows the Ombudsman’s investigation of Revenue NSW’s conduct in administering its garnishee order system to recover unpaid fines and other debts due to the State. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023 The Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023. » more information » google translate (Francais) » google translate (Español)

	GUATEMALA \| PDH participa en reunión de Instancia de Análisis para la Protección de Defensoras y Defensores de los Derechos Humanos El Procurador de los Derechos Humanos (PDH), doctor Alejandro Córdova, participó en una reunión de la Instancia de Análisis para la Protección de Defensoras y Defensores de los Derechos Humanos, en la cual se presentó, por parte de autoridades en materia de seguridad ciudadana, el contexto y objetivos de la actividad. » more information » google translate » google translate (Francais)

	AUSTRALIA \| IGTO says it’s vital to ensure bank account integrity to prevent and detect Tax Identity (TaxID) fraud The Inspector-General of Taxation and Taxation Ombudsman (IGTO) commenced an own-motion investigation into Tax identification (TaxID) fraud on 15 December 2023. This was in response to an increase in complaints and dispute investigations concerning TaxID fraud received by the IGTO. » more information » google translate (Francais) » google translate (Español)

IOI Ombudsman News 17/2024

IRELAND | Office of the Ombudsman publishes Guide on human rights approach to complaint handling

MÉXICO | La CDHCM dice que la filtración de imágenes e información sensible con motivo de feminicidios constituye violencia institucional y debe ser erradicada

CANADA | Inmate phone policy at Provincial Correctional Centre sees revamp following complaints made to OmbudsPEI

NIGERIA | Public Complaints Commission and Nigeria Social Insurance Trust Fund collaborate on public awareness campaign

FRANCE | Faire respecter ses droits à l’université : le Défenseur des droits publie deux nouvelles études

CANADA | BC Ombudsperson sees youth in custody at risk due to ministry inaction

SOUTH KOREA | ACRC advocates for easier access to residence in public rental housing for day laborers at small-scale construction sites

ESPAÑA | El ruido afecta a derechos fundamentales como el derecho a la intimidad y a la inviolabilidad del domicilio

AUSTRALIA | Ombudsman tables report “Revenue NSW – The lawfulness of its garnishee order process” in Parliament

PAKISTAN | Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023

GUATEMALA | PDH participa en reunión de Instancia de Análisis para la Protección de Defensoras y Defensores de los Derechos Humanos

AUSTRALIA | IGTO says it’s vital to ensure bank account integrity to prevent and detect Tax Identity (TaxID) fraud