IOI Ombudsman News 28/2025

Date of article: 03/10/2025

Daily News of: 03/10/2025

Country:  WORLD

Author: International Ombudsman Institute

Article language: en

AORC | Reminder - Join the AORC & IOI Webinar on Maximising Impact and Reach

Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar entitled "Maximizing Impact and Reach". This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 7 October 2025 at 10 am (GMT+2). Kindly click here to see the official invitation note.



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IOI EUROPE | IOI European Region Quarterly Newsletter - July 2025 – September 2025

Kindly click here to read the IOI European Region’s Quarterly Newsletter for the period between July 2025 to September 2025.



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Group photo of all participants from the ombuds institutions of the Benelux countries

BENELUX | Ombuds Institutions of Luxembourg, Belgium, and the Netherlands Meet in Brussels

On 22 and 23 September 2025, the ombuds institutions of the Benelux countries gathered in Brussels for their annual meeting to discuss key regional issues. During the meeting, the group welcomed two new ombudsmen: Claudine Konsbruck, the Ombudsman of Luxembourg, and Nicolas Lagasse, the new Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles.



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The new Ombudsman of Luxembourg, Ms Claudine Konsbruck

LUXEMBOURG | Claudine Konsbruck appointed new Ombudsman for Luxembourg

After 33 years in the public service, Claudine Konsbruck was appointed as the new Ombudsman of Luxembourg in May 2025. She succeeds Claudia Monti.



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CANADA | Annual Report of the Protecteur du citoyen du Québec – Listening and transparency: a must for the government

The Ombudsperson, Marc-André Dowd, tabled the 2024-2025 Annual Report of the Protecteur du citoyen on 2 October 2025 at the National Assembly of Québec.



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FINLAND | Office of the Parliamentary Ombudsman publishes English Summary of its 2024 Annual Report

The Office of the Parliamentary Ombudsman of Finland has published an English summary of the Annual Report 2024. Kindly click here to read the document.



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EUROPE | Ombudswoman opens inquiry concerning the development of EU standards for artificial intelligence

European Ombudswoman Teresa Anjinho has opened an inquiry into how the European Commission ensures transparency, inclusiveness, and accountability in the adoption of harmonised standards for artificial intelligence (AI).



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AOA General Assembly Meeting in Nanjing

PAKISTAN | Ombudsman Punjab Strengthens Pakistan’s Role at the 26th Asian Ombudsman Association Meeting in Nanjing, China

The Honourable Ombudsman Punjab, Ayesha Hamid, represented Pakistan at the 26th Meeting of the Board of Directors (BOD) and the 18th General Assembly (GA) of the Asian Ombudsman Association (AOA), hosted by the National Commission of Supervision of China in Nanjing from 9 to 10 September 2025. The event convened ombudsman leaders, oversight institutions, and experts from across Asia, providing a dynamic platform to deliberate on common challenges, institutional cooperation, and strategies for citizen-centered governance.



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ESPAÑA | La síndica alerta de carencias graves en el seguimiento y el acompañamiento de los jóvenes extutelados

El Síndic de Greuges de Cataluña ha hecho público el 26 de septiembre de 2025 un informe que analiza el funcionamiento de los programas de apoyo a la emancipación de los jóvenes extutelados. Se constata una gestión deficitaria de los recursos y una falta de herramientas adecuadas para fiscalizar las ayudas otorgadas. La afectación de los derechos de los jóvenes llevó a la institución a pedir la condonación de su deuda y la Administración lo ha aceptado.



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Jornada de capacitación de la Defensoría del Pueblo de Panamá

PANAMÁ | Defensoría capacita a más de 300 miembros de la comunidad educativa en derechos de niñez y adolescencia

Con el objetivo de promover y proteger los derechos humanos, de las de niñas, niños y adolescentes (NNA), la Defensoría del Pueblo, a través de la dirección de Unidades Especializadas (DUE), llevó cabo en el mes de septiembre cuatro jornadas de capacitación dirigidas a la comunidad educativa que comprende docentes y estudiantes de cuatro centros escolares en la ciudad de Panamá.



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UK | National Ombudsman visits East London

Parliamentary and Health Service Ombudsman (PHSO) Paula Sussex CBE will be in East London for her first roadshow to hear from NHS staff, charities and advocacy groups about issues affecting the local community.



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Results of investigation into HA's deposit refund arrangements for assistive device loan service published

HONG KONG, CHINA | Ombudsman announces results of full investigation into Hospital Authority’s deposit refund arrangements for assistive device loan service

The Ombudsman, Mr Jack Chan, on 26 September 2025 announced the completion of a full investigation into the Hospital Authority (“HA”)’s deposit refund arrangements for the assistive device loan service, with 12 recommendations on improvement measures made.



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The Parliamentary Ombudsman, Judge Joseph Zammit Mc Keon, speaking at the European Roundtable Discussion

MALTA | Ombudsman addresses European Roundtable on AI and Human Rights

The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, was invited by the Malta Chamber, the Malta Business Bureau and the General Workers Union to speak at the European Roundtable Discussion held on 30 September 2025 at the Malta Chamber in Valletta. The event formed part of the EU-funded TransFormWork 2 project, which explores the impact of Artificial Intelligence (AI) in the workplace and promotes a fair and human-centred transition towards digitalisation. The project brings together European social partners to develop common guidelines on the responsible use of AI while safeguarding fundamental rights.



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