n 2025, the Parliamentary Ombudsman received a total of 7,321 complaints. This is the second largest number of complaints of all time.  

Case numbers rose in nearly all administrative branches. The largest numbers of complaints concerned social services (1,350), the administrative branch of the police (958) and healthcare (778). 

The number of cases concerning foreign nationals (392) more than tripled from the previous year (117). More than half of them concerned delays in processing at the Finnish Immigration Service.

“During the year under review, I have addressed the situation with the reprimands I have issued in complaints and, more generally, with my own initiatives. I also monitor the impact of the measures that the Finnish Immigration Service and the relevant ministries have reported they have taken to remedy the situation,” says Deputy-Ombudsman Mikko Sarja.

Complaints and own-initiative investigations resolved in 2025

The Ombudsman resolved a total of 7,036 complaints and 53 of his own initiatives during the past year. A total of 741 complaints and 46 own-initiative investigations, more than 10 per cent of all complaints, led to measures taken by the Ombudsman.

A large number of statements were also issued, a total of 148. Fifty-nine cases were investigated on the Ombudsman’s own initiative.

In 2025, 83 inspections were carried out. This figure has changed little over the last few years. Because of the increase in the number of complaints, the number of inspections still remained below the pre-pandemic level.

Jari Råman started as Parliamentary Ombudsman on 1 January 2026

Year 2025 was Petri Jääskeläinen’s last year as Parliamentary Ombudsman, and on 1 January 2026, Jari Råman (LL.D.) started his four-year term of office as Parliamentary Ombudsman.

For further information, please contact Information Officer Citha Dahl, citha.dahl@eduskunta.fi.