We are excited to announce the launch of our newly refreshed Good Complaints Handling training after the recent publication of our updated Statement of Complaints Handling Principles.

This training is a self-guided course aimed at staff handling complaints at stage 1 of the Model Complaints Handling Procedure (MCHP) but would be useful for anyone involved in complaints handling looking to develop their knowledge.

Course content: 

• SPSO Statement of Complaint Handling Principles
• what a complaint is and isn’t, according to the MCHP
• complaint outcomes, responses and record-keeping
• what makes a good apology
• respectful engagement

Course information:

• self-paced: complete anytime online
• knowledge checks: test as you learn
• time efficient: approximately 45 minutes
• SPSO accredited certificate: awarded on completion
• Cost: £50 per person

Register for Good Complaints Handling Training