From Office of the Ombudsman 

Published on 27 April 2026

Last updated on 27 April 2026

We have published our new Statement of Strategy - Towards 2030. The strategy sets out our Vision, Values, Strategic Themes and Objectives bringing us up to 2030.

The theme – Towards 2030 – is underpinned by our Vision and Values, which are:

• Independence

• People Focus

• Fairness

• Respect

• Integrity

Towards 2030: Statement of Strategy