We laid four investigation reports and 85 decision summaries before the Scottish Parliament today.

Download the Ombudsman's overview (117KB) or read it online (link is external).

Bookings are now open for the first ever SPSO Conference on Thursday 8 October 2015. Further information, including how to book your place, is available on the Valuing Complaints website (link is external).

Media enquiries can be made by email or by calling 0131 240 8849.