The Cabinet Office has published their response to the consultation to create a single public services ombudsman for England.

The Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO) jointly said:

“The current complaint system is far too complex and fragmented, leaving people confused as to which ombudsman to turn to if things go wrong or haven’t been resolved locally. We’ve long been calling for the creation of a single Public Ombudsman Service to make it easier for people to complain when they have been let down by a public service.

“We will continue to offer our support to Government and Parliament as they make these vital reforms a reality.”

The consultation response can be found on the Cabinet Office website.