The National Assembly for Wales are considering the case for extending own-initiative powers for the Welsh Ombudsman Office. As part of their research, they require evidence of where own-initiative powers have been used well. The Public Services Ombudsman for Wales urgently requires examples of where own-initiative powers have been used, in what type of public service, and the impact of the own-initiative investigation on the service concerned and the citizen/user.

The Public Services Ombudsman for Wales would like a response as soon as possible from all ombudsman offices concerned, and by 5 February at the latest.

Please send your replies directly to the Public Services Ombudsman for Wales, Nick Bennett (Nick.Bennett@ombudsman-wales.org.uk).