Welcome to the third edition of The Ombudsman's Casebook

The Ombudsman, Peter Tyndall has decided to circulate summaries of recent cases his office has dealt with to public representatives and public service providers.  
The Ombudsman hopes that by sharing the outcomes of cases, we will all learn from the mistakes and good practice of others.

The link to the Casebook is below. Please note it is in PDF format.
The Ombudsman's Casebook Issue 3.pdf

The Ombudsman’s Casebook is published every three months in electronic form, and is available at www.ombudsman.gov.ie/casebook
The Casebook is conveniently organised by subject area (Health, Social Welfare, Planning, Housing, etc.) and contains cases from across the country.