Welcome to the Winter 2015 issue of the Ombudsman's Casebook.

This Casebook contains summaries of recent cases the Ombudsman has dealt with. The Ombudsman hopes that by sharing the outcomes of cases, we will all learn from the mistakes and good practice of others.
 
In this month's Casebook:

• cases where applicants were incorrectly refused social welfare payments
• a complaint about a passport application from a 'joint guardian' of a child
• a case where relevant medical evidence was not sought from a cancer patient
• cases relating to Single Farm Payments, Education Grants, Council estate management and many others.

The link to the Casebook is below. Please note it is in PDF format.
Ombudsman's Casebook Issue 5, Winter 2015

The Ombudsman’s Casebook is published every three months in electronic form, and is available at www.ombudsman.ie/casebook
The Casebook is conveniently organised by subject area (Health, Social Welfare, Planning, Housing, etc.) and contains cases from across the country.

Please pass on the link to anyone you believe may be interested in learning from the cases the Ombudsman has dealt with.  

Thank you.

Paul Howe
Editor
The Ombudsman’s Casebook