Complaints make public services better says Ombudsman Tyndall

Ombudsman Peter Tyndall wants to see more people complain about services provided by public bodies such as government departments, local authorities and the HSE.  Launching his annual report for 2015 today (2 June 2016) the Ombudsman said that complaints can be used to improve the delivery of public services.

“In most cases the delivery of public services goes well.  However, if people don’t complain when things go wrong then people will experience the same problems over and over again. When people complain it gives service providers an opportunity to put things right and to stop the same mistakes happening again.” - Ombudsman Peter Tyndall