This Casebook contains summaries of recent cases the Ombudsman has dealt with. The Ombudsman hopes that by sharing the outcomes of cases, we will all learn from the mistakes and good practice of others.  

The cases summarised in this Autumn's Casebook include complaints about:

• the refusal of learning supports for pupils with disabilities (RACE scheme)
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• investigation and complaints procedures
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• lost property in a hospital
•  
• job seekers allowance, guardian payments and other social welfare schemes.

The link to the Casebook is below. Please note it is in PDF format.

Ombudsman's Casebook, Issue 8, Autumn 2016

The Ombudsman’s Casebook is published every three months in electronic form, and is available at http://www.ombudsman.ie/casebook

The Casebook is conveniently organised by subject area (Health, Social Welfare, Planning, Housing, etc.) and contains cases from across the country.

Please pass on the link to anyone you believe may be interested in learning from the cases the Ombudsman has dealt with.  

Thank you.

Peter Mahony

The Ombudsman’s Casebook