Issue 24 of the Public Services Ombudsman for Wales’ Casebook (January – March 2016) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.

This month also sees the eighth edition of the Code of Conduct Casebook. In this edition, Nick Bennett looks back over the previous year including the introduction of the two-stage Public Interest Test for code of conduct complaints which allows the office to focus on the more serious complaints, and has played a significant part in the reduction of the number of code complaints taken forward to full investigation.

The Casebook and Code of Conduct Casebooks can be downloaded below:

The Ombudsman’s Casebook Issue 24

The Ombudsman’s Casebook Issue 24 (Welsh)

Code of Conduct Casebook Issue 8

Code of Conduct Casebook Issue 8 (Welsh)

Lucy Geen

Communications and Policy Officer/Swyddog Cyfathrebu A Pholisi

Tel/Ffon: 01656 644203