Changes to social work complaints handling

Following a Scottish Government review of social work complaints, the complaints system will change from 1 April 2017.

The October 2016 update is the first in a series of bulletins about the changes to the social work procedure.

It  includes information on:

• the new complaints procedure;
• our professional judgement powers and how we will consider professional judgement;
• the transitional period;
• priorities in the coming months.

You can download October's bulletin (PDF, 147KB) or read the bulletin online (link is external).