A 14 year old girl was taken into care pursuant to the Care of Young Persons Act, in April 2019 she deviated from the residential home where she was placed. She was found three weeks later. During the time she was away, the administration communicated with her via the digital communication service Snapchat.

The Parliamentary Ombudsman states that it is the responsibility of the Social Services to ensure, in each individual case, that a digital communication service is used in such a way that it is not in conflict with the regulations governing the handling of data. As the administration, in this case, had not investigated the legal conditions for using the digital communication service Snapchat, the Parliamentary Ombudsman states that the administration should have refrained from using the service. Despite this, the service was used on several occasions to, for example, give the girl information covered by chapter 26, section 1 of the Public Access to Information and Secrecy Act. The Parliamentary Ombudsman views this as unacceptable and directs criticism towards the Social Care Board.