In 2019, the Ombudsman received 51,313 requests through the various channels available to citizens (6.6% more than in 2018), and 9823 complaint procedures were opened, representing an increase of 5% in relation to 2018.  Compared with 2017, the growth in new complaint procedures is 26%; taking 2016 as a reference, the increase is 42%.

In 2019, therefore, the activity indicators returned to be the highest in the history of this independent state body, created in 1975 to defend people who feel harmed by unjust or illegal acts of the administration or other public powers or who see their fundamental rights violated.

These data are included in the Report to the Assembly of the Republic - 2019, delivered today, accompanied by the annual report on the activity developed by the Ombudsman as a National Mechanism for the Prevention of Torture.

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