Link to the full press release: https://curia.europa.eu/jcms/upload/docs/application/pdf/2020-10/cp200130en.pdf

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Court of Justice of the European Union

PRESS RELEASE No 130/20

Luxembourg, 8 October 2020

Judgment in Case C-360/19

Crown Van Gelder BV v Autoriteit Consument en Markt (ACM)

A customer may submit a complaint against the operator of the national grid following a power failure

That complaint may not be dismissed for the sole reason that that final customer’s installation is connected not to the national electricity system, but only to a regional system fed by the national system

On 27 March 2015, a large-scale power failure at the Diemen substation (Netherlands), which is part of the high-voltage grid operated by TenneT TSO, left a large part of the province of NoordHolland (North Holland) and a small part of the province of Flevoland without power for several hours. The power failure interrupted the transmission of electricity to the factory belonging to the company Crown Van Gelder BV, which carries out there, in Velsen-Noord (Netherlands), paper production. That factory is connected to the distribution system managed by Liander NV and is fed by the system operated by Tennet TSO.