Annual Statistics 2020-21
Date of article: 09/06/2021
Daily News of: 11/06/2021
Country: 
United Kingdom
- Scotland
Author: Scottish Public Services Ombudsman
Article language: en
Today we are publishing our annual statistics for 2020-21. These detail the enquiries and complaints we have received and determined in the past year.
Highlights include:
- 3,130 complaints received
- 3,176 complaints determined
- 420 complaints investigated
- 61% of investigated complaints upheld
- 740 recommendations made