New publication for the AIDA special committee

Artificial Intelligence and public services

Artificial Intelligence (AI) has become a key enabling technology in public services and its use has increased over the past two years. Ensuring explainabilty of AI systems in public services is crucial but difficult to achieve in case of black-box algorithms. In AI applications in public services, focus is on law enforcement, surveillance and process optimisation. AI for front-end public services seems less of a priority. There is a growing public concern over the development and use of AI in society. With the increase of its use, the potential for errors and harms also increases. The public sector should lead the way in creating trustworthy AI. Regulatory sandboxing and pre-procurement are key for creating trustworthy AI for public services.

The Policy Department for Economic, Scientific and Quality of Life Policies has provided this briefing at the request of the special committee on Artificial Intelligence in a Digital Age (AIDA).

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