The Ararteko has issued a report with seven recommendations on the improvements needed in Basque public administration to ensure access to offices and services in pandemic times.

During the lockdown and afterwards, the Ararteko has received numerous complaints from the public reporting their inability to access services and offices, and their subsequent inability to, for example, apply for much needed economic support. With face-to-face assistance closed or heavily restricted, and overwhelmed telephone lines and on-line services, citizens faced significant difficulties in their business with public authorities and in their access to rights and services...