Complaints handling principles approved by the Assembly

Date of article: 19/01/2022

Daily News of: 24/01/2022

Country:  United Kingdom - Northern Ireland

Author: Northern Ireland Ombudsman

Article language: en

The Northern Ireland Assembly today (19 January 2022) approved our complaints handling Statement of Principles.  The six principles set out the basic approach public bodies should take when dealing with complaints from members of the public.  They are:
 

– Start off right

– Fix it early

– Focus on what matters

– Be fair

– Be honest

– Learn and improve
 

In the coming weeks we will announce the first sector we will be working with to create complaints handling procedures for all bodies in that sector.
 

We aim to help all public bodies create a culture in which complaints are dealt with quickly and effectively.

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