News

IOI Ombudsman News 46/2025

Date of article: 28/11/2025

Daily News of: 28/11/2025

Country: WORLD

Author:

Article language: en

Canada | Colonel (Ret’d) Nishika Jardine reappointed as Veterans Ombud

The Honourable Jill McKnight, Minister of Veterans Affairs and Associate Minister of National Defence, is pleased to re-appoint Colonel (Ret’d) Nishika Jardine to the role of Veterans Ombud. The re-appointment is for a period of three years and is effective 23 November 2025.

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LUXEMBOURG | Rapport annuel 2025 de l’Ombudsman fir Kanner a Jugendlecher

Cette édition se veut un kaléidoscope des droits de l’enfant, illustrant la diversité des situations vécues par les enfants et jeunes au Luxembourg : avancées et lacunes, réussites et défis.

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Canada | Ombudsman calls for improved collaboration, proactive planning to prevent unnecessary hospitalization of adults with developmental disabilities

Ontario Ombudsman Paul Dubé’s latest report, released on 25 November 2025, reveals how the province’s systemic failure to help people with complex developmental disabilities and high needs has left too many to suffer for unnecessarily long periods in hospital.

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Australia | Oversight of the Public Interest Disclosures Act 2022 Annual Report 2024–25 tabled in the Parliament of NSW

On 21 November 2025, the Oversight of the Public Interest Disclosures Act 2022 Annual Report 2024–25 was tabled in the Parliament of NSW. The Annual Report includes information about agency activities to meet the requirements of the Public Interest Disclosures Act 2022, and voluntary public interest disclosures received between 1 July 2024 and 30 June 2025.

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Austria | Ombudsperson Gaby Schwarz: Violence against women is not a private matter!

In the run-up to the International Day against Violence against Women and Girls, Ombudsperson Gaby Schwarz emphasises: "We need more civil courage and more feminism!"

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ESPAÑA | La Sindicatura de Greuges de Barcelona forma parte ya de la red de puntos lilas

La sede de la institución, en la ronda Sant Pau 43-45, ya luce uno de los adhesivos que la distinguen como uno de los 65 espacios de Sant Antoni (Distrito del Eixample) en los que se ofrece apoyo y acompañamiento en caso de episodios de violencias machistas.

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Pakistan | Office of the Provincial Ombudsman Sindh and Transparency International Pakistan sign MoU

The Office of the Provincial Ombudsman Sindh and Transparency International Pakistan have signed a Memorandum of Understanding on 11th November, 2025 to strengthen transparency, promote good governance, and ensure better, free, and speedy justice for citizens across Sindh. The signing ceremony, held at the POS Headquarters, was led by Provincial Ombudsman Sindh Mr. Muhammad Sohail Rajput and Chairman TI-Pakistan Justice (R) Zia Pervez, and attended by senior officials from both institutions.

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Hong Kong, China | Ombudsman commends public officers and calls on public to vote in Legislative Council General Election

At the 28th Presentation Ceremony of the Ombudsman’s Awards on 18 November 2025, the Ombudsman, Mr Jack Chan, presented the Gold, Silver and Bronze Awards for Public Organisations to the Housing Department, the Food and Environmental Hygiene Department, and the Correctional Services Department, respectively. He also honoured the Transport Department with the Award on Mediation, the Drainage Services Department with the Information Technology Application and Creativity Award, and the Digital Policy Office with the Customer Services Award. Additionally, 10 teams were recognised with the Team Awards, and 80 public officers received the Individual Awards.

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ESPAÑA | El Síndic de Greuges presenta al Parlamento el nuevo modelo de evaluación de la transparencia, que se implantará entre 2026 y 2028

El nuevo modelo amplía el número de sujetos evaluados singularmente, incluyendo a partidos políticos, organizaciones empresariales y sindicales, así como empresas y entidades privadas que reciben subvenciones públicas.

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Pakistan | Payment of dues to stationery suppliers — total amount rupees ten million, five hundred sixty thousand, significant progress in complaint redressal

The Office of the Ombudsman Punjab, took decisive action against the long-standing delays in payments owed to multiple stationery supplier companies of Punjab. The companies had approached the Ombudsman Office with complaints regarding delayed dues from various provincial departments, citing procedural hurdles and administrative bottlenecks.

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IOI Ombudsman News 45/2025

Date of article: 24/11/2025

Daily News of: 24/11/2025

Country: WORLD

Author:

Article language: en

	AORC \| Save the date for the webinar on “Understanding Human Rights Frameworks: Integrating International Standards into Ombudsman Practice” Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar "Understanding Human Rights Frameworks: Integrating International Standards into Ombudsman Practice". This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 10 December 2025 at 10 am (GMT+2). » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	PAKISTAN \| Ombudsman Punjab strengthens capacity building through international training session in collaboration with Federal Ombudsman of Belgium The Office of the Ombudsman Punjab conducted a virtual training session in collaboration with the Federal Ombudsman Institution of Belgium on 5th November 2025, aimed at facilitating its officers and staff with international best practices, complaint-handling methods, and operational procedures adopted in Belgium. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Fairness under pressure: BC Ombudsperson highlights rising complexity and urgency in complaints about public service The BC Ombudsperson says people in British Columbia are facing a growing mix of pressures when trying to access fair public services. Services are becoming more complex to navigate. Public sector budgets are tightening. And increasingly, decisions are being shaped by AI or automated decision making. In his 2024/25 Annual Report, released on 18 November 2025, Ombudsperson Jay Chalke says many of the matters reaching his office are now crisis-driven, and points to cases where people were left without essential supports until his office intervened. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Patient Ombudsman releases annual report 2024/25 Ontario’s Patient Ombudsman has released its annual report for 2024/25, which details how complaints can be a rich source of insight for health care providers, organizations and the health system at large to improve Ontarians’ health care experiences. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	BRAZIL \| DPU delivers international documents to the COP30 presidency In a symbolic moment held in the Blue Zone at COP30, the Federal Public Defenders' Office, represented by Federal Public Defender-General Leonardo Magalhães, officially delivered two international documents to the Presidency of the United Nations Climate Change Conference. The documents delivered – the DPU Declaration on the Need for a Comprehensive Anti-Discrimination Law in Brazil and the RINDHCA-DPU Declaration of Principles on Human Rights and Climate Action – synthesize a joint effort of international and regional cooperation aimed at strengthening the integration between human rights and climate policies. » more information » google translate (Francais) » google translate (Español)

	AUSTRALIA \| NSW Ombudsman tables the Reviewable Child Deaths in NSW 2022 and 2023 Biennial Report to Parliament On 17 November 2025, the NSW Ombudsman tabled the Reviewable Child Deaths in NSW 2022 and 2023 Biennial Report to Parliament. This report concerns the reviewable deaths of children in NSW during 2022 and 2023, and the institution's work and activities in relation to reviewable deaths since its last such report in November 2023. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Ángel Gabilondo comparece ante la Comisión Mixta Congreso-Senado de Relaciones con el Defensor del Pueblo El 17 de noviembre de 2025, el Defensor del Pueblo, Ángel Gabilondo, explicó ante la Comisión Mixta de Relaciones con el Defensor del Pueblo del Congreso de los Diputados y del Senado por qué había presentado un recurso de inconstitucionalidad que afecta al estatus de protección del lobo. » more information » google translate » google translate (Francais)

	AUSTRALIA \| Investigation Report: Weaponising Child Support: when the system fails families An investigation by the Commonwealth Ombudsman, released in June 2025, found the Government agency, Services Australia, is not doing enough to identify and respond to financial abuse through the Child Support program. This financial abuse is commonly referred to as 'the weaponisation of Child Support'. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La Síndica de Greuges de Cataluña ha detectado reclamaciones de pagos indebidos también en las ayudas para familias vulnerables con niños a cargo Desde 2020, la institución del Síndic de Greuges ha recibido numerosas quejas de familias vulnerables con hijos a cargo a las que la Administración reclama pagos indebidos de las ayudas que percibían en el marco del compromiso socioeducativo (COSE). El COSE es un instrumento dirigido a las familias que elaboran los servicios de atención a la infancia cuando detectan una situación de riesgo que afecta a un niño, e incluye una ayuda económica destinada a atender dichas situaciones de riesgo. Las reclamaciones de pagos indebidos son consecuencia de las deudas acumuladas por el cálculo erróneo de la prestación por parte de la Administración. » more information » google translate » google translate (Francais)

IOI Ombudsman News 44/2025

Date of article: 14/11/2025

Daily News of: 18/11/2025

Country: WORLD

Author:

Article language: en

	TURKS & CAICOS ISLANDS \| Ombuds Day marked with appointment of new Complaints Commissioner Her Excellency the Governor, Dileeni Daniel-Selvaratnam, announced on 9 October 2025 the appointment of Mrs. Cheryl Ann Jones as the new Complaints Commissioner, following the successful completion of the term of Complaints Commissioner Rita Gardiner. » more information » google translate (Francais) » google translate (Español)

	SOUTH AFRICA \| The Public Protector South Africa celebrates 30 years of strengthening constitutional democracy – a transformative journey This year marks the 30th anniversary of the Public Protector South Africa, a milestone that reflects not only the institution’s growth but also three decades of impactful service to the people of South Africa. To commemorate this milestone, the PPSA hosted a 30-Year Anniversary International Conference from 13–15 October 2025 in Cape Town, South Africa, under the theme “30 Years of Strengthening Constitutional Democracy – A Transformative Journey". » more information » google translate (Francais) » google translate (Español)

	ARGENTINA \| Capacitación sobre mediación en la Defensoría de San Juan Integrantes del Servicio de Mediación y Conciliación de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires porteña participaron de un taller en la institución de la provincia con el fin de compartir experiencias y herramientas y fortalecer las capacidades institucionales de dicha institución. La actividad se desarrolló el lunes 20 en el marco del proyecto “Abordaje de Conflictos con la Administración Pública”, que cuenta con el apoyo del Instituto Internacional del Ombudsman. » more information » google translate » google translate (Francais)

	MOLDOVA \| Annual Report on the Observance of Human Rights and Freedoms in the Republic of Moldova in 2024 The People’s Advocate Office published the Annual Report on the Observance of Human Rights and Freedoms in the Republic of Moldova in 2024. The document presents a comprehensive analysis of the key trends, progress, and regressions in the human rights sector, reaffirming the institution’s commitment to transparency, accountability, and the protection of the most vulnerable members of society. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Strengthening Collaboration through Knowledge Sharing and Innovation - Helpline 1050 – Accessible Grievance Redressal International delegations from Azerbaijan, Timor-Leste, the Philippines, and Indonesia visited the Ombudsman Punjab to observe the working of Helpline 1050, a flagship initiative ensuring transparent and efficient grievance redressal through the OPMIS system. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Las diferencias en el trato según la edad son incongruentes y crean desigualdades El informe anual de infancia del Síndic de Greuges de Cataluña concluye que la discriminación por edad afecta claramente a los niños e invisibiliza sus necesidades. Pide que se incorpore la perspectiva de la edad en las políticas públicas. La adolescencia y la primera infancia son los grupos de edad más desprotegidos. » more information » google translate » google translate (Francais)

	CANADA \| First Nations and Inuit rights in public services: a situation report by the Protecteur du citoyen On November 6, 2025, Ombudsperson Marc-André Dowd, published a situation report on the implementation of the calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec: listening, reconciliation and progress (CERP in French). » more information » plus en Francais » google translate (Francais) » google translate (Español)

	YUAN DE CONTROL, TAIWÁN \| Los miembros del Yuan de Control inspeccionaron el distrito de Penghu Los miembros del Yuan de Control Chen Chin-jun y Kuo Wen-tung realizaron una inspección en el distrito de Penghu del 2 al 3 de octubre de 2025. Inspeccionaron el distrito para abordar la gestión y preservación del medio ambiente marino, la conservación de los recursos hídricos y la operación y construcción del sistema de alcantarillado. » more information » google translate (Francais) » google translate (Español)

IOI Ombudsman News 43/2025

Date of article: 07/11/2025

Daily News of: 07/11/2025

Country: WORLD

Author:

Article language: en

AOMF \| Renforcer la contribution institutionnelle des Médiateurs francophones à l’Examen Périodique Universel : une formation à Rabat Du 21 au 23 octobre 2025, l’AOMF a organisé à Rabat, au Maroc, une formation consacrée au thème « Vers une contribution institutionnelle du Médiateur à l’Examen Périodique Universel (EPU) ». Cette rencontre, destinée à renforcer le rôle des Médiateurs dans le système onusien de protection des droits de l’Homme, a été rendue possible grâce à l’accueil et à l’engagement logistique de l’Institution du Médiateur du Royaume du Maroc, membre de l’AOMF, qui a une nouvelle fois témoigné son attachement aux travaux de l’association. La réussite de cette rencontre est également le fruit du soutien de l’Organisation internationale de la Francophonie (OIF), présente à l’événement. » more information » google translate » google translate (Español)

	CANADA \| Ombudsman Ontario marks 50th anniversary On 31 October 2025, Ontario Ombudsman Paul Dubé marked his office’s 50th anniversary by thanking his team and predecessors for their role in establishing an “essential democratic institution” that has helped improve public services for millions of Ontarians. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	MAURITIUS \| Commemoration of Ombuds Day 2025 - Working Session with Public Officers On 9 October 2025, the Office of the Ombudsman celebrated Ombuds Day which is observed globally as an opportunity to reflect on the important role of the Ombudsman in strengthening good governance, promoting fairness and protecting the rights of citizens. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Las defensorías reclaman políticas públicas que garanticen la inclusión y la igualdad de oportunidades en educación La síndica de greuges, Esther Giménez-Salinas, y otros miembros de su equipo han asistido a las XXXVIII Jornadas de Coordinación de Defensorías del Pueblo, que han tenido lugar en Zaragoza. Este encuentro anual está pensado para reforzar la relación entre las defensorías españolas, y cada año se aborda un tema distinto. Este año, el tema escogido ha sido la vulnerabilidad en las aulas y, en concreto, cómo afectan las desigualdades socioeconómicas, la discapacidad, la salud mental o el territorio al pleno ejercicio del derecho a la educación real y efectiva de las personas. » more information » google translate » google translate (Francais)

	AUSTRALIA \| The NSW Child Death Review Team’s Child Deaths in NSW 2022 and 2023 Biennial Report to Parliament was tabled in the Parliament of NSW The report concerns the 885 children who died in NSW in 2022 and 2023 and includes information about longer term trends in child mortality between 2009 and 2023. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Capacity Building through FOSPAH Collaboration The Office of the Ombudsman Punjab has always placed great emphasis on creating a safe, inclusive, and respectful workplace environment across its offices. In line with this commitment, a series of training sessions were organized in collaboration with the Federal Ombudsperson Secretariat for Protection against Harassment (FOSPAH) under the Protection against Harassment of Women at the Workplace Act, 2010. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La Sindicatura insta al Ayuntamiento a no incluir marcas de bebidas alcohólicas en los soportes publicitarios municipales La defensoría inició una actuación de oficio sobre la posición del consistorio hacia la colaboración con empresas de bebidas alcohólicas, sobre todo en lo que se refiere a los anuncios en el espacio público. Desde hace años, los planes municipales sobre adicciones proponen ir más allá del estricto cumplimiento de la ley, que permite excepciones a la publicidad exterior y a los acuerdos de patrocinio. En otros casos, como el del tabaco, se ha demostrado que este tipo de medidas disminuyen su consumo. » more information » google translate » google translate (Francais)

	ESPAÑA \| El reto de la integración en Navarra El Defensor del Pueblo de Navarra, Patxi Vera, y la presidenta del Gobierno de Navarra, María Chivite, mantuvieron el 20 de octubre una reunión de trabajo para intercambiar puntos de vista sobre la situación de la integración de la población migrante en la Comunidad Foral y profundizar en la búsqueda de acciones para mejorar la convivencia intercultural. » more information » google translate » google translate (Francais)

AORC \| Reminder: Webinar on “Understanding Human Rights Frameworks: Integrating International Standards into Ombudsman Practice” Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar "Understanding Human Rights Frameworks: Integrating International Standards into Ombudsman Practice". This event, organised in partnership with the International Ombudsman Institute, will take place on 10 December 2025 at 10 am (GMT+2). Kindly click here to access the official invitation. » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	PAKISTAN \| Office of the Ombudsman Punjab launches an International Internship Programme The Office of the Ombudsman Punjab proudly announces its International Internship Programme 2026, a one-week immersive learning opportunity for young professionals across IOI member countries. This programme offers unique exposure to Ombudsman operations in Punjab Pakistan, from case registration and complaint hearings to mediation, resolution, and implementation. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Legislative Assembly appoints BC’s next Ombudsperson The Legislative Assembly of British Columbia has appointed the province’s next Ombudsperson. Sandy Hermiston will begin her term on January 31. » more information » google translate (Francais) » google translate (Español)

	BELGIUM \| The Flemish Ombudsman highlights the importance of digital inclusion on radio program The Flemish Ombudsman Service has been promoting the theme of digital inclusion for years. Digital inclusion means that everyone can participate in the digital society, regardless of age, income, or educational level. Yet recent figures show that 40% of the population is digitally vulnerable. This creates problems for some people when applying for grants, accessing information, and exercising their rights. On Monday, 1 December 2025, Myriam Parys, Flemish Ombudsman, provided insights into these challenges on the Flemish radio program WinWin. » more information » google translate (Francais) » google translate (Español)

	PANAMÁ \| Defensoría presenta el Primer Informe Defensorial sobre la Situación de los Derechos de Niñas, Niños y Adolescentes Afrodescendientes en Panamá El 2 de diciembre de 2025, la Defensoría del Pueblo, junto al Fondo de Naciones Unidas para la Infancia (UNICEF), presentó el Informe Defensorial sobre la Situación de los Derechos de Niñas, Niños y Adolescentes Afrodescendientes en Panamá ante autoridades, representantes de organismos internacionales y de la sociedad civil, así como grupos de adolescentes y jóvenes afrodescendientes. » more information » google translate » google translate (Francais)

	AUSTRIA \| Federal and state governments are not implementing the UN Convention on the Rights of Persons with Disabilities Austria has committed itself to implementing the UN Convention on the Rights of Persons with Disabilities. However, neither the federal government nor the federal states are fulfilling this obligation. Ombudsman Achitz therefore calls for a strategy to give people with disabilities equal access to a self-determined life and inclusion. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| 7th Brand Ambassador Program at IBA University Karachi A workshop on the Ambassador Program was held on 24 November 2025 at IBA University Karachi. Addressing the students, Mr. Sohail Rajput highlighted that the program engages university students across Sindh to raise awareness about the role of the Ombudsman in promoting good governance, transparency, and human rights. » more information » google translate (Francais) » google translate (Español)

	EUROPE \| Ombudsman finds maladministration in how Commission prepared urgent legislative proposals European Ombudswoman Teresa Anjinho has found a number of procedural shortcomings in how the European Commission prepared several legislative proposals that it considered urgent. Taken together the shortcomings amounted to maladministration. The findings are based on three separate complaint-based inquiries that examined the extent to which the Commission applied the standard policy-making rules and procedures when preparing legislative drafts concerning corporate sustainability due diligence (Omnibus I), the Common Agricultural Policy (CAP), and countering migrant smuggling. » more information » google translate (Francais) » google translate (Español)

	MALTA \| House Business Committee recommends approval of Ombudsplan 2026 The House Business Committee presided by the Speaker of the House; the Hon. Anglu Farrugia met in a dedicated session to discuss the Ombudsplan 2026. The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, opened the meeting with an overview of the Office’s performance. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La síndica convoca a Gobierno y ayuntamientos a una cumbre para abordar el problema del sinhogarismo El objetivo de la cumbre es establecer unas nuevas bases para gestionar eficazmente el problema del sinhogarismo y los asentamientos urbanos. La institución ha constatado un crecimiento significativo de personas en situación de extrema vulnerabilidad que viven en la calle, así como la preocupación de los vecinos por el deterioro del espacio público. El encuentro tendrá lugar el 11 de diciembre y se ha convocado a los municipios y entidades de la región metropolitana. Más adelante se ampliará a otras ciudades de todo el país. » more information » google translate » google translate (Francais)

	AORC \| Save the date for the webinar on “Understanding Human Rights Frameworks: Integrating International Standards into Ombudsman Practice” Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar "Understanding Human Rights Frameworks: Integrating International Standards into Ombudsman Practice". This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 10 December 2025 at 10 am (GMT+2). » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	PAKISTAN \| Ombudsman Punjab strengthens capacity building through international training session in collaboration with Federal Ombudsman of Belgium The Office of the Ombudsman Punjab conducted a virtual training session in collaboration with the Federal Ombudsman Institution of Belgium on 5th November 2025, aimed at facilitating its officers and staff with international best practices, complaint-handling methods, and operational procedures adopted in Belgium. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Fairness under pressure: BC Ombudsperson highlights rising complexity and urgency in complaints about public service The BC Ombudsperson says people in British Columbia are facing a growing mix of pressures when trying to access fair public services. Services are becoming more complex to navigate. Public sector budgets are tightening. And increasingly, decisions are being shaped by AI or automated decision making. In his 2024/25 Annual Report, released on 18 November 2025, Ombudsperson Jay Chalke says many of the matters reaching his office are now crisis-driven, and points to cases where people were left without essential supports until his office intervened. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Patient Ombudsman releases annual report 2024/25 Ontario’s Patient Ombudsman has released its annual report for 2024/25, which details how complaints can be a rich source of insight for health care providers, organizations and the health system at large to improve Ontarians’ health care experiences. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	BRAZIL \| DPU delivers international documents to the COP30 presidency In a symbolic moment held in the Blue Zone at COP30, the Federal Public Defenders' Office, represented by Federal Public Defender-General Leonardo Magalhães, officially delivered two international documents to the Presidency of the United Nations Climate Change Conference. The documents delivered – the DPU Declaration on the Need for a Comprehensive Anti-Discrimination Law in Brazil and the RINDHCA-DPU Declaration of Principles on Human Rights and Climate Action – synthesize a joint effort of international and regional cooperation aimed at strengthening the integration between human rights and climate policies. » more information » google translate (Francais) » google translate (Español)

	AUSTRALIA \| NSW Ombudsman tables the Reviewable Child Deaths in NSW 2022 and 2023 Biennial Report to Parliament On 17 November 2025, the NSW Ombudsman tabled the Reviewable Child Deaths in NSW 2022 and 2023 Biennial Report to Parliament. This report concerns the reviewable deaths of children in NSW during 2022 and 2023, and the institution's work and activities in relation to reviewable deaths since its last such report in November 2023. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Ángel Gabilondo comparece ante la Comisión Mixta Congreso-Senado de Relaciones con el Defensor del Pueblo El 17 de noviembre de 2025, el Defensor del Pueblo, Ángel Gabilondo, explicó ante la Comisión Mixta de Relaciones con el Defensor del Pueblo del Congreso de los Diputados y del Senado por qué había presentado un recurso de inconstitucionalidad que afecta al estatus de protección del lobo. » more information » google translate » google translate (Francais)

	AUSTRALIA \| Investigation Report: Weaponising Child Support: when the system fails families An investigation by the Commonwealth Ombudsman, released in June 2025, found the Government agency, Services Australia, is not doing enough to identify and respond to financial abuse through the Child Support program. This financial abuse is commonly referred to as 'the weaponisation of Child Support'. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La Síndica de Greuges de Cataluña ha detectado reclamaciones de pagos indebidos también en las ayudas para familias vulnerables con niños a cargo Desde 2020, la institución del Síndic de Greuges ha recibido numerosas quejas de familias vulnerables con hijos a cargo a las que la Administración reclama pagos indebidos de las ayudas que percibían en el marco del compromiso socioeducativo (COSE). El COSE es un instrumento dirigido a las familias que elaboran los servicios de atención a la infancia cuando detectan una situación de riesgo que afecta a un niño, e incluye una ayuda económica destinada a atender dichas situaciones de riesgo. Las reclamaciones de pagos indebidos son consecuencia de las deudas acumuladas por el cálculo erróneo de la prestación por parte de la Administración. » more information » google translate » google translate (Francais)

	TURKS & CAICOS ISLANDS \| Ombuds Day marked with appointment of new Complaints Commissioner Her Excellency the Governor, Dileeni Daniel-Selvaratnam, announced on 9 October 2025 the appointment of Mrs. Cheryl Ann Jones as the new Complaints Commissioner, following the successful completion of the term of Complaints Commissioner Rita Gardiner. » more information » google translate (Francais) » google translate (Español)

	SOUTH AFRICA \| The Public Protector South Africa celebrates 30 years of strengthening constitutional democracy – a transformative journey This year marks the 30th anniversary of the Public Protector South Africa, a milestone that reflects not only the institution’s growth but also three decades of impactful service to the people of South Africa. To commemorate this milestone, the PPSA hosted a 30-Year Anniversary International Conference from 13–15 October 2025 in Cape Town, South Africa, under the theme “30 Years of Strengthening Constitutional Democracy – A Transformative Journey". » more information » google translate (Francais) » google translate (Español)

	ARGENTINA \| Capacitación sobre mediación en la Defensoría de San Juan Integrantes del Servicio de Mediación y Conciliación de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires porteña participaron de un taller en la institución de la provincia con el fin de compartir experiencias y herramientas y fortalecer las capacidades institucionales de dicha institución. La actividad se desarrolló el lunes 20 en el marco del proyecto “Abordaje de Conflictos con la Administración Pública”, que cuenta con el apoyo del Instituto Internacional del Ombudsman. » more information » google translate » google translate (Francais)

	MOLDOVA \| Annual Report on the Observance of Human Rights and Freedoms in the Republic of Moldova in 2024 The People’s Advocate Office published the Annual Report on the Observance of Human Rights and Freedoms in the Republic of Moldova in 2024. The document presents a comprehensive analysis of the key trends, progress, and regressions in the human rights sector, reaffirming the institution’s commitment to transparency, accountability, and the protection of the most vulnerable members of society. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Strengthening Collaboration through Knowledge Sharing and Innovation - Helpline 1050 – Accessible Grievance Redressal International delegations from Azerbaijan, Timor-Leste, the Philippines, and Indonesia visited the Ombudsman Punjab to observe the working of Helpline 1050, a flagship initiative ensuring transparent and efficient grievance redressal through the OPMIS system. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Las diferencias en el trato según la edad son incongruentes y crean desigualdades El informe anual de infancia del Síndic de Greuges de Cataluña concluye que la discriminación por edad afecta claramente a los niños e invisibiliza sus necesidades. Pide que se incorpore la perspectiva de la edad en las políticas públicas. La adolescencia y la primera infancia son los grupos de edad más desprotegidos. » more information » google translate » google translate (Francais)

	CANADA \| First Nations and Inuit rights in public services: a situation report by the Protecteur du citoyen On November 6, 2025, Ombudsperson Marc-André Dowd, published a situation report on the implementation of the calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec: listening, reconciliation and progress (CERP in French). » more information » plus en Francais » google translate (Francais) » google translate (Español)

	YUAN DE CONTROL, TAIWÁN \| Los miembros del Yuan de Control inspeccionaron el distrito de Penghu Los miembros del Yuan de Control Chen Chin-jun y Kuo Wen-tung realizaron una inspección en el distrito de Penghu del 2 al 3 de octubre de 2025. Inspeccionaron el distrito para abordar la gestión y preservación del medio ambiente marino, la conservación de los recursos hídricos y la operación y construcción del sistema de alcantarillado. » more information » google translate (Francais) » google translate (Español)

AOMF \| Renforcer la contribution institutionnelle des Médiateurs francophones à l’Examen Périodique Universel : une formation à Rabat Du 21 au 23 octobre 2025, l’AOMF a organisé à Rabat, au Maroc, une formation consacrée au thème « Vers une contribution institutionnelle du Médiateur à l’Examen Périodique Universel (EPU) ». Cette rencontre, destinée à renforcer le rôle des Médiateurs dans le système onusien de protection des droits de l’Homme, a été rendue possible grâce à l’accueil et à l’engagement logistique de l’Institution du Médiateur du Royaume du Maroc, membre de l’AOMF, qui a une nouvelle fois témoigné son attachement aux travaux de l’association. La réussite de cette rencontre est également le fruit du soutien de l’Organisation internationale de la Francophonie (OIF), présente à l’événement. » more information » google translate » google translate (Español)

	CANADA \| Ombudsman Ontario marks 50th anniversary On 31 October 2025, Ontario Ombudsman Paul Dubé marked his office’s 50th anniversary by thanking his team and predecessors for their role in establishing an “essential democratic institution” that has helped improve public services for millions of Ontarians. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	MAURITIUS \| Commemoration of Ombuds Day 2025 - Working Session with Public Officers On 9 October 2025, the Office of the Ombudsman celebrated Ombuds Day which is observed globally as an opportunity to reflect on the important role of the Ombudsman in strengthening good governance, promoting fairness and protecting the rights of citizens. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Las defensorías reclaman políticas públicas que garanticen la inclusión y la igualdad de oportunidades en educación La síndica de greuges, Esther Giménez-Salinas, y otros miembros de su equipo han asistido a las XXXVIII Jornadas de Coordinación de Defensorías del Pueblo, que han tenido lugar en Zaragoza. Este encuentro anual está pensado para reforzar la relación entre las defensorías españolas, y cada año se aborda un tema distinto. Este año, el tema escogido ha sido la vulnerabilidad en las aulas y, en concreto, cómo afectan las desigualdades socioeconómicas, la discapacidad, la salud mental o el territorio al pleno ejercicio del derecho a la educación real y efectiva de las personas. » more information » google translate » google translate (Francais)

	AUSTRALIA \| The NSW Child Death Review Team’s Child Deaths in NSW 2022 and 2023 Biennial Report to Parliament was tabled in the Parliament of NSW The report concerns the 885 children who died in NSW in 2022 and 2023 and includes information about longer term trends in child mortality between 2009 and 2023. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Capacity Building through FOSPAH Collaboration The Office of the Ombudsman Punjab has always placed great emphasis on creating a safe, inclusive, and respectful workplace environment across its offices. In line with this commitment, a series of training sessions were organized in collaboration with the Federal Ombudsperson Secretariat for Protection against Harassment (FOSPAH) under the Protection against Harassment of Women at the Workplace Act, 2010. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La Sindicatura insta al Ayuntamiento a no incluir marcas de bebidas alcohólicas en los soportes publicitarios municipales La defensoría inició una actuación de oficio sobre la posición del consistorio hacia la colaboración con empresas de bebidas alcohólicas, sobre todo en lo que se refiere a los anuncios en el espacio público. Desde hace años, los planes municipales sobre adicciones proponen ir más allá del estricto cumplimiento de la ley, que permite excepciones a la publicidad exterior y a los acuerdos de patrocinio. En otros casos, como el del tabaco, se ha demostrado que este tipo de medidas disminuyen su consumo. » more information » google translate » google translate (Francais)

	ESPAÑA \| El reto de la integración en Navarra El Defensor del Pueblo de Navarra, Patxi Vera, y la presidenta del Gobierno de Navarra, María Chivite, mantuvieron el 20 de octubre una reunión de trabajo para intercambiar puntos de vista sobre la situación de la integración de la población migrante en la Comunidad Foral y profundizar en la búsqueda de acciones para mejorar la convivencia intercultural. » more information » google translate » google translate (Francais)

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