IOI Ombudsman News 2/2026

Date of article: 20/01/2026

Daily News of: 20/01/2026

Country:  WORLD

Author:

Article language: en

 


 

ISO 9001 & Quality in Ombudsman Institutions webinar

AORC | Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions

Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their first high-level capacity-building webinar of 2026 Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 20 January 2026 at 10 am (GMT+2).



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The III Italian Edition of the International Ombudsman Conference will be held in Rome on 28 and 29 May 2026, at the Italian Parliament

ITALY | Rome to Host the III Italian Edition of the International Ombudsman Conference

The III Italian Edition of the International Ombudsman Conference will be held in Rome on 28 and 29 May 2026, at the Italian Parliament. This Conference represents an event of outstanding international significance, bringing together Ombudsmen, Mediators, experts, academics, and institutional representatives from numerous countries and continents, reaffirming the central role of oversight institutions in protecting fundamental rights and strengthening democratic systems.



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Mr. Chitrunjun Sowambur, appointed as Ombudsperson for Financial Services

MAURITIUS | Appointment of New Ombudsperson for Financial Services

Mr. Chitrunjun Sowambur was appointed as Ombudsperson for Financial Services by the President of the Republic of Mauritius on 9 December 2025 for a four-year term.



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Mikel Mancisidor, el ararteko tomará posesión del cargo de ararteko el próximo 5 de febrero

ESPAÑA | El Parlamento Vasco designa ararteko a Mikel Mancisidor

El 18 de diciembre de 2025, el pleno del Parlamento Vasco designó a Mikel Mancisidor para ocupar el cargo de ararteko (Ombudsman de Euskadi). Sucede en el cargo a Manuel Lezertua, que presentó su renuncia en junio de 2025. El nuevo ararteko tomará posesión del cargo de ararteko el próximo 5 de febrero de 2026.



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LGSCO releases its Annual report and Accounts 2024/2025

UK | Ombudsman publishes Annual Report and Accounts 2024-25

The Local Government and Social Care Ombudsman (LGSCO) has presented its Annual Report and Accounts to parliament for the period April 2024 to March 2025. For the second consecutive year, the Ombudsman saw a 15% increase in the number of new complaints registered.



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Lleida y Tarragona no ofrecen las mismas oportunidades de tratamiento que Barcelona y Girona durante una parte del día y los fines de semana

ESPAÑA | El Síndic abre una actuación de oficio por posible discriminación territorial a pacientes de ictus

El Síndic de Greuges de Cataluña ha abierto una actuación de oficio para conocer la cobertura de la trombectomía mecánica en Cataluña, una de las técnicas más efectivas para reducir las secuelas de pacientes de ictus.

 

 



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UK | Ombudsman’s investigation triggers review of cancer treatment wait times at NHS Trust

The Parliamentary and Health Service Ombudsman (PHSO) recently investigated the care of of a 67-year-old woman who was treated at Broomfield Hospital, run by the Trust, in 2023. Her death has triggered a systemic review of cancer treatment and diagnosis wait times at Mid and South Essex NHS Foundation Trust.



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The Provincial Ombudsman Office helps another 240 citizens by resolving pending financial issues

PAKISTAN | 240 citizens receive pending dues of Rs 230 million after intervention of Honourable Ombudsman Punjab

The Office of the Ombudsman Punjab has achieved another major milestone in resolving pending financial issues of citizens, ensuring the disbursement of Rs 230 million to 240 citizens across the province through effective, timely and proactive intervention.



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El Defensor participa en la 2a reunión de CODES

PANAMÁ | Defensor del Pueblo participa en la segunda reunión de la Comisión para la Evaluación del Desabastecimiento Crítico de Medicamentos

El Defensor del Pueblo, Eduardo Leblanc González, participó en la segunda reunión de la Comisión para la Evaluación del Desabastecimiento Crítico de Medicamentos en el Centro de Operaciones de Emergencias en Salud del Ministerio de Salud, la cual tiene como objetivo fortalecer la estrategia nacional de abastecimiento de medicamentos y garantizar el derecho a la salud de la población.



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The special report is out now

CANADA | While pre-planning was limited, Ombudsperson investigation finds speed of provincial government delivery of social assistance cheques during 2024 postal strike was reasonable

On 17 December 2025, the BC Ombudsperson released a report outlining the results of his office’s investigation into the Ministry of Social Development and Poverty Reduction’s distribution of income and disability assistance cheques during the 2024 Canada Post strike. 



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IOI Ombudsman News 1/2026

Date of article: 09/01/2026

Daily News of: 09/01/2026

Country:  WORLD

Author:

Article language: en


 

 


 

 

IOI Europe | IOI European Region Quarterly Newsletter: October - December 2025

Kindly click here to read the IOI European Region’s Quarterly Newsletter for the period between October 2025 - December 2025.



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Se publicó la revista "Tu voz, tu derecho"

PANAMÁ | Se publicó la versión 12 de la Revista de la Defensoría del Pueblo de Panamá

La Defensoría del Pueblo de Panamá publicó su revista «Tu voz, tu derecho», que recoge los temas más importantes de noviembre de 2025. Haga clic aquí para acceder al número 12 de la revista.



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The Ombudsman Newsletter Issue 19 is out now

KENYA | Ombudsman Newsletter Issue 19 now available

The Commission on Administrative Justice (Office of the Ombudsman) has recently published its 19th issue of the Ombudsman Newsletter (October - December 2025). Kindly click here to access the newsletter.



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The new Ombudsman (middle) takes office

ALBANIA | The New Ombudsman, Mr. Endrit Shabani, Officially Takes Office

The new Ombudsman, Mr. Endrit Shabani, officially took office on 19 December 2025, one day after his oath before the Albanian Parliament, starting the exercise of the constitutional mandate entrusted to him.



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Dolores González fue elegida presidenta de la CDHCM

MÉXICO | Congreso CDMX designa a María Dolores González Saravia Calderón como Presidenta de la CDHCM

El 6 de noviembre de 2025, el pleno del Congreso de la Ciudad de México votó por unanimidad la designación de Dolores González Saravia como Presidenta de la Comisión de Derechos Humanos de la Ciudad de México para el periodo 2025-2029.



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From Complaint to Change, Justice for Every Woman

PAKISTAN | From Complaint to Change, Justice for Every Woman

The Office of the Ombudsman Punjab continues to strengthen women’s empowerment by safeguarding their lawful financial rights and addressing long-standing administrative delays. During the reporting period, the Ombudsman Punjab successfully resolved multiple pension-related complaints filed by women, ensuring timely relief and financial security.



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FRANCE | Emploi : une hausse des discriminations préoccupante sur la dernière décennie

La Défenseure des droits et l’Organisation internationale du travail (OIT) dévoilent la 18e édition de leur baromètre des discriminations dans l’emploi. Fondée sur les données 2016-2024 de l’institution (Enquête Accès aux droits), cette nouvelle édition dresse un état des lieux actualisé des perceptions et expériences de discrimination à l’embauche et tout au long de la carrière.



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CY Vice President Lee Hung-chun (2nd left) briefs oversight outcomes at the EY inspection meeting

CONTROL YUAN, TAIWAN | Control Yuan Conducts Inspection of the Executive Yuan, Raises Key Social Issues

The Control Yuan (CY) conducted an on-site inspection of the Executive Yuan (EY) on December 19, 2025, led by Vice President Lee Hung-chun and joined by all Members of the CY. Vice President Lee noted that the CY’s oversight authority serves as an external supervisory mechanism for government administration, assisting executive agencies in reviewing policy implementation and responding to public concerns.



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La sindica presenta el Informe anual 2024 ante el Parlamento

ESPAÑA | La síndica reclama ante el Parlamento una administración pública más eficaz

Esther Giménez-Salinas ha comparecido en la sesión de debate del informe anual 2024. Ha presentado las cifras más destacadas de la institución y ha explicado las principales ineficacias de la Administración actual.



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The direct investigations are now completed

HONG KONG, CHINA | Direct investigation operation into Government’s work on landslide prevention and mitigation and management of government slopes completed

On 8 January 2026, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the work of the Government of the Hong Kong Special Administrative Region on landslide prevention and mitigation as well as management of government slopes, with 32 major recommendations for improvements made to the Civil Engineering and Development Department, the Lands Department, the Highways Department, the Water Supplies Department and the Architectural Services Department.



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