News

IOI Ombudsman News 39/2025

Date of article: 10/10/2025

Daily News of: 10/10/2025

Country: WORLD

Author: International Ombudsman Institute

Article language: en

	SIERRA LEONE \| Introducing the New Ombudsman of the Republic of Sierra Leone Mr. Emmanuel Sahr Tondoneh ESQ was recently appointed as new Ombudsman of the Republic of Sierra Leone. Kindly click here to read about his background. » more information » google translate (Francais) » google translate (Español)

	NEW ZEALAND \| Ombudsman Quarterly Review – Spring 2025 Kindly click here to read the latest, 49th edition of the New Zealand Ombudsman Quarterly Review, including introductory words by Chief Ombudsman John Allen. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Ontario Ombudsman deplores unacceptable conditions in Neskantaga First Nation, calls for urgent action On 19 September 2025, Ontario Ombudsman Paul Dubé called on federal and provincial governments to take immediate action to address the unacceptable and unsafe conditions in Neskantaga First Nation, a remote Ojibwe community located nearly 500 kilometres north of Thunder Bay, which is living under the longest boil-water advisory in Canadian history. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	DENMARK \| Local prisons should increase focus on the nature of the cell work they offer inmates In his new thematic report, the Ombudsman focuses on inmates’ access to visits and occupation in the Prison and Probation Service. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La Sindicatura de Greuges de Barcelona advierte al Ayuntamiento que debe garantizar unos alojamientos temporales de urgencia dignos, y con condiciones laborales ajustadas a la normativa La actuación municipal debe mejorar en cuanto al seguimiento y control del contrato con la empresa adjudicataria, ya que se han consolidado irregularidades graves, como infracciones laborales y una gestión que afecta negativamente a la calidad del servicio prestado. A parte de medidas para corregir la situación actual, es necesaria una transformación profunda del modelo, tal y como ya se planteaba en un informe monográfico de la Sindicatura publicado en junio. » more information » google translate » google translate (Francais)

	UK \| Ombudsman reveals huge safeguarding backlog at London council More than 500 unread police welfare reports were uncovered during a Local Government and Social Care Ombudsman investigation into a safeguarding complaint about London Borough of Haringey. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Es esencial que se garantice el derecho a ser atendido en catalán en un ámbito tan sensible como el de la salud El Síndic de Greuges de Catalunya recibió una queja de una persona que no pudo expresarse en catalán porque el facultativo no le entendía. » more information » google translate » google translate (Francais)

IOI Ombudsman News 28/2025

Date of article: 03/10/2025

Daily News of: 03/10/2025

Country: WORLD

Author: International Ombudsman Institute

Article language: en

AORC \| Reminder - Join the AORC & IOI Webinar on Maximising Impact and Reach Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar entitled "Maximizing Impact and Reach". This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 7 October 2025 at 10 am (GMT+2). Kindly click here to see the official invitation note. » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	IOI EUROPE \| IOI European Region Quarterly Newsletter - July 2025 – September 2025 Kindly click here to read the IOI European Region’s Quarterly Newsletter for the period between July 2025 to September 2025. » more information » google translate (Francais) » google translate (Español)

	BENELUX \| Ombuds Institutions of Luxembourg, Belgium, and the Netherlands Meet in Brussels On 22 and 23 September 2025, the ombuds institutions of the Benelux countries gathered in Brussels for their annual meeting to discuss key regional issues. During the meeting, the group welcomed two new ombudsmen: Claudine Konsbruck, the Ombudsman of Luxembourg, and Nicolas Lagasse, the new Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles. » more information » google translate (Francais) » google translate (Español)

	LUXEMBOURG \| Claudine Konsbruck appointed new Ombudsman for Luxembourg After 33 years in the public service, Claudine Konsbruck was appointed as the new Ombudsman of Luxembourg in May 2025. She succeeds Claudia Monti. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Annual Report of the Protecteur du citoyen du Québec – Listening and transparency: a must for the government The Ombudsperson, Marc-André Dowd, tabled the 2024-2025 Annual Report of the Protecteur du citoyen on 2 October 2025 at the National Assembly of Québec. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	FINLAND \| Office of the Parliamentary Ombudsman publishes English Summary of its 2024 Annual Report The Office of the Parliamentary Ombudsman of Finland has published an English summary of the Annual Report 2024. Kindly click here to read the document. » more information » google translate (Francais) » google translate (Español)

	EUROPE \| Ombudswoman opens inquiry concerning the development of EU standards for artificial intelligence European Ombudswoman Teresa Anjinho has opened an inquiry into how the European Commission ensures transparency, inclusiveness, and accountability in the adoption of harmonised standards for artificial intelligence (AI). » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Ombudsman Punjab Strengthens Pakistan’s Role at the 26th Asian Ombudsman Association Meeting in Nanjing, China The Honourable Ombudsman Punjab, Ayesha Hamid, represented Pakistan at the 26th Meeting of the Board of Directors (BOD) and the 18th General Assembly (GA) of the Asian Ombudsman Association (AOA), hosted by the National Commission of Supervision of China in Nanjing from 9 to 10 September 2025. The event convened ombudsman leaders, oversight institutions, and experts from across Asia, providing a dynamic platform to deliberate on common challenges, institutional cooperation, and strategies for citizen-centered governance. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La síndica alerta de carencias graves en el seguimiento y el acompañamiento de los jóvenes extutelados El Síndic de Greuges de Cataluña ha hecho público el 26 de septiembre de 2025 un informe que analiza el funcionamiento de los programas de apoyo a la emancipación de los jóvenes extutelados. Se constata una gestión deficitaria de los recursos y una falta de herramientas adecuadas para fiscalizar las ayudas otorgadas. La afectación de los derechos de los jóvenes llevó a la institución a pedir la condonación de su deuda y la Administración lo ha aceptado. » more information » google translate » google translate (Francais)

	PANAMÁ \| Defensoría capacita a más de 300 miembros de la comunidad educativa en derechos de niñez y adolescencia Con el objetivo de promover y proteger los derechos humanos, de las de niñas, niños y adolescentes (NNA), la Defensoría del Pueblo, a través de la dirección de Unidades Especializadas (DUE), llevó cabo en el mes de septiembre cuatro jornadas de capacitación dirigidas a la comunidad educativa que comprende docentes y estudiantes de cuatro centros escolares en la ciudad de Panamá. » more information » google translate » google translate (Francais)

	UK \| National Ombudsman visits East London Parliamentary and Health Service Ombudsman (PHSO) Paula Sussex CBE will be in East London for her first roadshow to hear from NHS staff, charities and advocacy groups about issues affecting the local community. » more information » google translate (Francais) » google translate (Español)

	HONG KONG, CHINA \| Ombudsman announces results of full investigation into Hospital Authority’s deposit refund arrangements for assistive device loan service The Ombudsman, Mr Jack Chan, on 26 September 2025 announced the completion of a full investigation into the Hospital Authority (“HA”)’s deposit refund arrangements for the assistive device loan service, with 12 recommendations on improvement measures made. » more information » google translate (Francais) » google translate (Español)

	MALTA \| Ombudsman addresses European Roundtable on AI and Human Rights The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, was invited by the Malta Chamber, the Malta Business Bureau and the General Workers Union to speak at the European Roundtable Discussion held on 30 September 2025 at the Malta Chamber in Valletta. The event formed part of the EU-funded TransFormWork 2 project, which explores the impact of Artificial Intelligence (AI) in the workplace and promotes a fair and human-centred transition towards digitalisation. The project brings together European social partners to develop common guidelines on the responsible use of AI while safeguarding fundamental rights. » more information » google translate (Francais) » google translate (Español)

(AOMF) Lettre d´information - Septembre 2025

Date of article: 01/10/2025

Daily News of: 03/10/2025

Country: WORLD

Author: Association des Ombudsmans et Médiateurs de la Francophonie

Article language: fr

Lettre d'information - Septembre 2025

Retrouvez notre lettre d'information du mois avec les dernières actualités de l'association ainsi que celles des membres. Découvrez aussi la sélection des outils pédagogiques pour ce mois-ci.

IOI Ombudsman News 35/2025

Date of article: 12/09/2025

Daily News of: 12/09/2025

Country: WORLD

Author: International Ombudsman Institute

Article language: en

	IRELAND \| 40 Years of the Ombudsman: Commemorative Book To mark 40 years of the Office of the Ombudsman of the Republic of Ireland, the Ombudsman has published a book looking back on 40 key cases and investigations about public bodies that the Office carried out since it was established in 1984. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Alberta Ombudsman 2024-2025 Annual Report reveals record number of complaints On 9 September 2025, Alberta Ombudsman Kevin Brezinski released the 2024-2025 Annual Report, which outlines the achievements of his office in investigating complaints of administrative unfairness in Alberta’s public agencies. Highlights of the report include a record number of written complaints received by the Ombudsman’s office and updates on notable public reports about programs that provide much-needed support to Albertans. » more information » google translate (Francais) » google translate (Español)

	PANAMÁ \| Defensoría y Observatorio instan a priorizar protocolos de atención a mujeres víctimas de violencia El Observatorio Panameño de Lucha Contra la Violencia de Género (OPVG), adscrito a la Defensoría del Pueblo, expresa su profunda preocupación por el femicidio registrado recientemente en Panamá Oeste, que ha generado un justificado clamor social por justicia y una respuesta institucional efectiva. » more information » google translate » google translate (Francais)

	ITALY \| Italy takes the spotlight in El Salvador: the Italian Ombudsman system as an international model for the protection of rights Italy took a leading role in El Salvador, where a delegation from the Italian civic ombudsman system, upon the explicit invitation of the organizers, participated in an important international meeting with Ombudsmen and civic defenders from around the world, particularly from the Hispanic-American region. » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	CANADA \| Veterans Ombud Releases Spotlight 2025: Progress Update on Recommendations to Veterans Affairs Canada On 4 September 2025, the Office of the Veterans Ombud released its annual publication Spotlight 2025: Progress Update on OVO Recommendations to Veterans Affairs Canada (VAC). » more information » plus en Francais » google translate (Francais) » google translate (Español)

	MALTA \| Ombudsman presents Ombudsplan 2026 to Parliament The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, presented the Ombudsplan 2026 to the Speaker of the House of Representatives, Hon. Anglu Farrugia. The Ombudsplan is the annual policy and financial framework of the Office of the Ombudsman. It sets out the Office’s objectives for the coming year, highlights systemic challenges within the public administration, and includes the request for funding required to support the institution’s work. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Reaffirming Justice, Restoring Trust: Ombudsman Punjab in Action In line with its mandate to extend the reach of administrative justice to underserved populations, the Office of the Ombudsman of the Province of Punjab has operationalized the “Awami Khidmat Program \| Outreach Van Campaign” across South Punjab. This initiative forms an integral part of the wider Sunwai Campaign, aimed at institutional accessibility and public empowerment. » more information » google translate (Francais) » google translate (Español)

	TURKS AND CAICOS ISLANDS \| The Office of the Complaints Commission participated in the H.J. Robinson High School Career Day 2025 The Office of the Complaints Commission participated in the HJ Robinson High School Career Day on May 09, 2025, joining students, educators, and other agencies in a dynamic event designed to inspire and inform the next generation of leaders. » more information » google translate (Francais) » google translate (Español)

IOI Ombudsman news 34/2025

Date of article: 05/09/2025

Daily News of: 05/09/2025

Country: WORLD

Author: International Ombudsman Institute

Article language: en

	IOI \| Newly elected Vice-Presidents take office The positions of the two IOI Vice-Presidents became vacant earlier this year and the IOI General Secretariat held an electronic ballot to fill these vacancies. The deadline for voting ended on 19 August 2025 and the newly elected Vice-Presidents are Ms. Nadine Mailloux, Ombudsman of Montreal (Canada) and Ms. Ayesha Hamid, Ombudsman of the Province of Punjab (Pakistan). » more information » google translate (Francais) » google translate (Español)

	CANADA \| Empowering Ombudsman Institutions: My Commitment as IOI First Vice President The International Ombudsman Institute (IOI) elected Ms Nadine Mailloux, Ombudsman of the City of Montréal, as its First Vice President. Kindly click here to read Ms Mailloux's thoughts on the IOI and her election. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Historic milestone for Pakistan: Honourable Provincial Ombudsman Punjab elected Second Vice-President of International Ombudsman Institute (IOI) A moment of pride and honour for Pakistan, Ombudsman Punjab has been elected as the Second Vice-President of the International Ombudsman Institute (IOI), becoming the first-ever Pakistani Ombudsman to hold this global position. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| IOI Asian Regional Meeting 2025 & International Conference on the Theme “Strengthening the Rule of Law through Ombudsman Institutions” to be held in Lahore, Pakistan from October 7–9, 2025 For the first time in history, Pakistan will proudly host the IOI Asian Regional Meeting 2025, bringing together ombudsman leaders, experts, and stakeholders from across Asia and beyond. The event, organized by the Office of the Ombudsman Punjab, marks a milestone in Pakistan’s growing role in strengthening international cooperation, accountability, and citizen rights protection. » more information » google translate (Francais) » google translate (Español)

	Turks and Caicos Islands \| OCC champions good governance through inter-government roundtable Demonstrating its dedication to progress and collaboration, the Office of the Complaints Commission successfully concluded its Inter-Government Roundtable Discussion, held on Tuesday, 5th August 2025. This event marks a significant milestone in enhancing services for residents across the islands. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Workshop at NED University held on 2 September 2025 to select 10 ambassadors for Ombudsman Sindh A workshop was held on 2 September 2025 at the NED University Karachi chaired by Mr. Sohail Ahmed Rajput, Honourable Provincial Ombudsman Sindh, to select ten students of NED University as Brand Ambassadors of the Provincial Ombudsman Sindh. The students will be given the task to disseminate information about the role and functions of the Ombudsman among the students and the public at large. » more information » google translate (Francais) » google translate (Español)

	AORC \| Rewatch the webinar "Celebrating South African Women’s Month – Gender-Inclusive Policies" On 26 August the African Ombudsman Research Centre (AORC) held a webinar under the theme Celebrating South African Women’s Month – Gender-Inclusive Policies: A Guide for Ombudsman Offices. Kindly click here to access the recordings. » more information » google translate (Francais) » google translate (Español)

	ISRAEL \| The State Comptroller and Ombudsman presented the Ombudsman's 51st Annual Report to the Speaker of the Knesset On July 1, 2025 the State Comptroller and Ombudsman of Israel, Mr. Matanyahu Englman, presented to the Speaker of the Knesset (Israeli parliament) the Ombudsman Annual Report 51 for the year 2024. Nearly 22,000 complaints were received in 2024 representing an increase of 50% compared with 2019. » more information » google translate (Francais) » google translate (Español)

	AUSTRALIA \| Quarterly Newsletter - September 2025 of the Tax Ombudsman The Office of the Tax Ombudsman of Australia, Ms Ruth Owen CBE, reboots its Quarterly Newsletter and starts with its first issue for September 2025. Kindly click here to access the newsletter. » more information » google translate (Francais) » google translate (Español)

	España \| La Sindicatura advierte al Ayuntamiento que ningún niño o niña se puede encontrar en situación de calle en la ciudad La actuación municipal no ha sido suficientemente eficaz en un caso de una familia con dos menores, uno de ellos con una posible discapacidad, a quienes sólo se ofreció pernoctaciones sueltas en alojamientos de servicios sociales, lo que no se ajustaba a sus necesidades. Además, debe informarse debidamente a las personas usuarias de los posibles usos de los documentos que se les haga firmar, y éstos deben tener un redactado claro. » more information » google translate » google translate (Francais)

	FRANCE \| Rentrée 2025 : la Défenseure des droits réitère ses recommandations pour la réussite de tous les élèves À l'approche de la rentrée scolaire 2025, la Défenseure des droits dresse un bilan préoccupant des obstacles qui entravent encore la réussite éducative des jeunes. Malgré les promesses d'égalité, de nombreux dysfonctionnements persistent dans le système éducatif français, depuis l'orientation au lycée jusqu'aux conditions d'apprentissage, en passant par l'inclusion des élèves en situation de handicap. Ces difficultés structurelles compromettent l'accès effectif à l'éducation pour tous et appellent des réformes en profondeur pour garantir le droit fondamental de chaque enfant à une scolarité réussie. » more information » google translate » google translate (Español)

	BRAZIL \| The DPU has confirmed its participation in COP30 and launched a series of special reports The initiative highlights actions taken by the Federal Public Defenders’ Office (DPU) to protect vulnerable populations and tackle the climate crisis. » more information » google translate (Francais) » google translate (Español)

	HONG KONG, CHINA \| Opening ceremony and seminar of the Hong Kong International Ombudsman Academy advancing good governance through an interactive exchange platform The opening ceremony of the Hong Kong International Ombudsman Academy (“HKIOA”), along with a seminar themed “Nurturing a Positive Complaint Culture through Mediation”, was held at the Hong Kong Productivity Council on 25 August, 2025. » more information » google translate (Francais) » google translate (Español)

	MALTA \| Last Call for Applications: Master of Arts in Ombudsman Law and Governance The Office of the Ombudsman, in collaboration with the University of Malta, reminds prospective students that applications for the new Master of Arts (MA) in Ombudsman Law and Governance close on 15 September 2025. The course officially launches in October 2025. » more information » google translate (Francais) » google translate (Español)

	SIERRA LEONE \| Introducing the New Ombudsman of the Republic of Sierra Leone Mr. Emmanuel Sahr Tondoneh ESQ was recently appointed as new Ombudsman of the Republic of Sierra Leone. Kindly click here to read about his background. » more information » google translate (Francais) » google translate (Español)

	NEW ZEALAND \| Ombudsman Quarterly Review – Spring 2025 Kindly click here to read the latest, 49th edition of the New Zealand Ombudsman Quarterly Review, including introductory words by Chief Ombudsman John Allen. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Ontario Ombudsman deplores unacceptable conditions in Neskantaga First Nation, calls for urgent action On 19 September 2025, Ontario Ombudsman Paul Dubé called on federal and provincial governments to take immediate action to address the unacceptable and unsafe conditions in Neskantaga First Nation, a remote Ojibwe community located nearly 500 kilometres north of Thunder Bay, which is living under the longest boil-water advisory in Canadian history. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	DENMARK \| Local prisons should increase focus on the nature of the cell work they offer inmates In his new thematic report, the Ombudsman focuses on inmates’ access to visits and occupation in the Prison and Probation Service. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La Sindicatura de Greuges de Barcelona advierte al Ayuntamiento que debe garantizar unos alojamientos temporales de urgencia dignos, y con condiciones laborales ajustadas a la normativa La actuación municipal debe mejorar en cuanto al seguimiento y control del contrato con la empresa adjudicataria, ya que se han consolidado irregularidades graves, como infracciones laborales y una gestión que afecta negativamente a la calidad del servicio prestado. A parte de medidas para corregir la situación actual, es necesaria una transformación profunda del modelo, tal y como ya se planteaba en un informe monográfico de la Sindicatura publicado en junio. » more information » google translate » google translate (Francais)

	UK \| Ombudsman reveals huge safeguarding backlog at London council More than 500 unread police welfare reports were uncovered during a Local Government and Social Care Ombudsman investigation into a safeguarding complaint about London Borough of Haringey. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Es esencial que se garantice el derecho a ser atendido en catalán en un ámbito tan sensible como el de la salud El Síndic de Greuges de Catalunya recibió una queja de una persona que no pudo expresarse en catalán porque el facultativo no le entendía. » more information » google translate » google translate (Francais)

AORC \| Reminder - Join the AORC & IOI Webinar on Maximising Impact and Reach Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar entitled "Maximizing Impact and Reach". This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 7 October 2025 at 10 am (GMT+2). Kindly click here to see the official invitation note. » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	IOI EUROPE \| IOI European Region Quarterly Newsletter - July 2025 – September 2025 Kindly click here to read the IOI European Region’s Quarterly Newsletter for the period between July 2025 to September 2025. » more information » google translate (Francais) » google translate (Español)

	BENELUX \| Ombuds Institutions of Luxembourg, Belgium, and the Netherlands Meet in Brussels On 22 and 23 September 2025, the ombuds institutions of the Benelux countries gathered in Brussels for their annual meeting to discuss key regional issues. During the meeting, the group welcomed two new ombudsmen: Claudine Konsbruck, the Ombudsman of Luxembourg, and Nicolas Lagasse, the new Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles. » more information » google translate (Francais) » google translate (Español)

	LUXEMBOURG \| Claudine Konsbruck appointed new Ombudsman for Luxembourg After 33 years in the public service, Claudine Konsbruck was appointed as the new Ombudsman of Luxembourg in May 2025. She succeeds Claudia Monti. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Annual Report of the Protecteur du citoyen du Québec – Listening and transparency: a must for the government The Ombudsperson, Marc-André Dowd, tabled the 2024-2025 Annual Report of the Protecteur du citoyen on 2 October 2025 at the National Assembly of Québec. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	FINLAND \| Office of the Parliamentary Ombudsman publishes English Summary of its 2024 Annual Report The Office of the Parliamentary Ombudsman of Finland has published an English summary of the Annual Report 2024. Kindly click here to read the document. » more information » google translate (Francais) » google translate (Español)

	EUROPE \| Ombudswoman opens inquiry concerning the development of EU standards for artificial intelligence European Ombudswoman Teresa Anjinho has opened an inquiry into how the European Commission ensures transparency, inclusiveness, and accountability in the adoption of harmonised standards for artificial intelligence (AI). » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Ombudsman Punjab Strengthens Pakistan’s Role at the 26th Asian Ombudsman Association Meeting in Nanjing, China The Honourable Ombudsman Punjab, Ayesha Hamid, represented Pakistan at the 26th Meeting of the Board of Directors (BOD) and the 18th General Assembly (GA) of the Asian Ombudsman Association (AOA), hosted by the National Commission of Supervision of China in Nanjing from 9 to 10 September 2025. The event convened ombudsman leaders, oversight institutions, and experts from across Asia, providing a dynamic platform to deliberate on common challenges, institutional cooperation, and strategies for citizen-centered governance. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La síndica alerta de carencias graves en el seguimiento y el acompañamiento de los jóvenes extutelados El Síndic de Greuges de Cataluña ha hecho público el 26 de septiembre de 2025 un informe que analiza el funcionamiento de los programas de apoyo a la emancipación de los jóvenes extutelados. Se constata una gestión deficitaria de los recursos y una falta de herramientas adecuadas para fiscalizar las ayudas otorgadas. La afectación de los derechos de los jóvenes llevó a la institución a pedir la condonación de su deuda y la Administración lo ha aceptado. » more information » google translate » google translate (Francais)

	PANAMÁ \| Defensoría capacita a más de 300 miembros de la comunidad educativa en derechos de niñez y adolescencia Con el objetivo de promover y proteger los derechos humanos, de las de niñas, niños y adolescentes (NNA), la Defensoría del Pueblo, a través de la dirección de Unidades Especializadas (DUE), llevó cabo en el mes de septiembre cuatro jornadas de capacitación dirigidas a la comunidad educativa que comprende docentes y estudiantes de cuatro centros escolares en la ciudad de Panamá. » more information » google translate » google translate (Francais)

	UK \| National Ombudsman visits East London Parliamentary and Health Service Ombudsman (PHSO) Paula Sussex CBE will be in East London for her first roadshow to hear from NHS staff, charities and advocacy groups about issues affecting the local community. » more information » google translate (Francais) » google translate (Español)

	HONG KONG, CHINA \| Ombudsman announces results of full investigation into Hospital Authority’s deposit refund arrangements for assistive device loan service The Ombudsman, Mr Jack Chan, on 26 September 2025 announced the completion of a full investigation into the Hospital Authority (“HA”)’s deposit refund arrangements for the assistive device loan service, with 12 recommendations on improvement measures made. » more information » google translate (Francais) » google translate (Español)

	MALTA \| Ombudsman addresses European Roundtable on AI and Human Rights The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, was invited by the Malta Chamber, the Malta Business Bureau and the General Workers Union to speak at the European Roundtable Discussion held on 30 September 2025 at the Malta Chamber in Valletta. The event formed part of the EU-funded TransFormWork 2 project, which explores the impact of Artificial Intelligence (AI) in the workplace and promotes a fair and human-centred transition towards digitalisation. The project brings together European social partners to develop common guidelines on the responsible use of AI while safeguarding fundamental rights. » more information » google translate (Francais) » google translate (Español)

	IRELAND \| 40 Years of the Ombudsman: Commemorative Book To mark 40 years of the Office of the Ombudsman of the Republic of Ireland, the Ombudsman has published a book looking back on 40 key cases and investigations about public bodies that the Office carried out since it was established in 1984. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Alberta Ombudsman 2024-2025 Annual Report reveals record number of complaints On 9 September 2025, Alberta Ombudsman Kevin Brezinski released the 2024-2025 Annual Report, which outlines the achievements of his office in investigating complaints of administrative unfairness in Alberta’s public agencies. Highlights of the report include a record number of written complaints received by the Ombudsman’s office and updates on notable public reports about programs that provide much-needed support to Albertans. » more information » google translate (Francais) » google translate (Español)

	PANAMÁ \| Defensoría y Observatorio instan a priorizar protocolos de atención a mujeres víctimas de violencia El Observatorio Panameño de Lucha Contra la Violencia de Género (OPVG), adscrito a la Defensoría del Pueblo, expresa su profunda preocupación por el femicidio registrado recientemente en Panamá Oeste, que ha generado un justificado clamor social por justicia y una respuesta institucional efectiva. » more information » google translate » google translate (Francais)

	ITALY \| Italy takes the spotlight in El Salvador: the Italian Ombudsman system as an international model for the protection of rights Italy took a leading role in El Salvador, where a delegation from the Italian civic ombudsman system, upon the explicit invitation of the organizers, participated in an important international meeting with Ombudsmen and civic defenders from around the world, particularly from the Hispanic-American region. » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	CANADA \| Veterans Ombud Releases Spotlight 2025: Progress Update on Recommendations to Veterans Affairs Canada On 4 September 2025, the Office of the Veterans Ombud released its annual publication Spotlight 2025: Progress Update on OVO Recommendations to Veterans Affairs Canada (VAC). » more information » plus en Francais » google translate (Francais) » google translate (Español)

	MALTA \| Ombudsman presents Ombudsplan 2026 to Parliament The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, presented the Ombudsplan 2026 to the Speaker of the House of Representatives, Hon. Anglu Farrugia. The Ombudsplan is the annual policy and financial framework of the Office of the Ombudsman. It sets out the Office’s objectives for the coming year, highlights systemic challenges within the public administration, and includes the request for funding required to support the institution’s work. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Reaffirming Justice, Restoring Trust: Ombudsman Punjab in Action In line with its mandate to extend the reach of administrative justice to underserved populations, the Office of the Ombudsman of the Province of Punjab has operationalized the “Awami Khidmat Program \| Outreach Van Campaign” across South Punjab. This initiative forms an integral part of the wider Sunwai Campaign, aimed at institutional accessibility and public empowerment. » more information » google translate (Francais) » google translate (Español)

	TURKS AND CAICOS ISLANDS \| The Office of the Complaints Commission participated in the H.J. Robinson High School Career Day 2025 The Office of the Complaints Commission participated in the HJ Robinson High School Career Day on May 09, 2025, joining students, educators, and other agencies in a dynamic event designed to inspire and inform the next generation of leaders. » more information » google translate (Francais) » google translate (Español)

	IOI \| Newly elected Vice-Presidents take office The positions of the two IOI Vice-Presidents became vacant earlier this year and the IOI General Secretariat held an electronic ballot to fill these vacancies. The deadline for voting ended on 19 August 2025 and the newly elected Vice-Presidents are Ms. Nadine Mailloux, Ombudsman of Montreal (Canada) and Ms. Ayesha Hamid, Ombudsman of the Province of Punjab (Pakistan). » more information » google translate (Francais) » google translate (Español)

	CANADA \| Empowering Ombudsman Institutions: My Commitment as IOI First Vice President The International Ombudsman Institute (IOI) elected Ms Nadine Mailloux, Ombudsman of the City of Montréal, as its First Vice President. Kindly click here to read Ms Mailloux's thoughts on the IOI and her election. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Historic milestone for Pakistan: Honourable Provincial Ombudsman Punjab elected Second Vice-President of International Ombudsman Institute (IOI) A moment of pride and honour for Pakistan, Ombudsman Punjab has been elected as the Second Vice-President of the International Ombudsman Institute (IOI), becoming the first-ever Pakistani Ombudsman to hold this global position. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| IOI Asian Regional Meeting 2025 & International Conference on the Theme “Strengthening the Rule of Law through Ombudsman Institutions” to be held in Lahore, Pakistan from October 7–9, 2025 For the first time in history, Pakistan will proudly host the IOI Asian Regional Meeting 2025, bringing together ombudsman leaders, experts, and stakeholders from across Asia and beyond. The event, organized by the Office of the Ombudsman Punjab, marks a milestone in Pakistan’s growing role in strengthening international cooperation, accountability, and citizen rights protection. » more information » google translate (Francais) » google translate (Español)

	Turks and Caicos Islands \| OCC champions good governance through inter-government roundtable Demonstrating its dedication to progress and collaboration, the Office of the Complaints Commission successfully concluded its Inter-Government Roundtable Discussion, held on Tuesday, 5th August 2025. This event marks a significant milestone in enhancing services for residents across the islands. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Workshop at NED University held on 2 September 2025 to select 10 ambassadors for Ombudsman Sindh A workshop was held on 2 September 2025 at the NED University Karachi chaired by Mr. Sohail Ahmed Rajput, Honourable Provincial Ombudsman Sindh, to select ten students of NED University as Brand Ambassadors of the Provincial Ombudsman Sindh. The students will be given the task to disseminate information about the role and functions of the Ombudsman among the students and the public at large. » more information » google translate (Francais) » google translate (Español)

	AORC \| Rewatch the webinar "Celebrating South African Women’s Month – Gender-Inclusive Policies" On 26 August the African Ombudsman Research Centre (AORC) held a webinar under the theme Celebrating South African Women’s Month – Gender-Inclusive Policies: A Guide for Ombudsman Offices. Kindly click here to access the recordings. » more information » google translate (Francais) » google translate (Español)

	ISRAEL \| The State Comptroller and Ombudsman presented the Ombudsman's 51st Annual Report to the Speaker of the Knesset On July 1, 2025 the State Comptroller and Ombudsman of Israel, Mr. Matanyahu Englman, presented to the Speaker of the Knesset (Israeli parliament) the Ombudsman Annual Report 51 for the year 2024. Nearly 22,000 complaints were received in 2024 representing an increase of 50% compared with 2019. » more information » google translate (Francais) » google translate (Español)

	AUSTRALIA \| Quarterly Newsletter - September 2025 of the Tax Ombudsman The Office of the Tax Ombudsman of Australia, Ms Ruth Owen CBE, reboots its Quarterly Newsletter and starts with its first issue for September 2025. Kindly click here to access the newsletter. » more information » google translate (Francais) » google translate (Español)

	España \| La Sindicatura advierte al Ayuntamiento que ningún niño o niña se puede encontrar en situación de calle en la ciudad La actuación municipal no ha sido suficientemente eficaz en un caso de una familia con dos menores, uno de ellos con una posible discapacidad, a quienes sólo se ofreció pernoctaciones sueltas en alojamientos de servicios sociales, lo que no se ajustaba a sus necesidades. Además, debe informarse debidamente a las personas usuarias de los posibles usos de los documentos que se les haga firmar, y éstos deben tener un redactado claro. » more information » google translate » google translate (Francais)

	FRANCE \| Rentrée 2025 : la Défenseure des droits réitère ses recommandations pour la réussite de tous les élèves À l'approche de la rentrée scolaire 2025, la Défenseure des droits dresse un bilan préoccupant des obstacles qui entravent encore la réussite éducative des jeunes. Malgré les promesses d'égalité, de nombreux dysfonctionnements persistent dans le système éducatif français, depuis l'orientation au lycée jusqu'aux conditions d'apprentissage, en passant par l'inclusion des élèves en situation de handicap. Ces difficultés structurelles compromettent l'accès effectif à l'éducation pour tous et appellent des réformes en profondeur pour garantir le droit fondamental de chaque enfant à une scolarité réussie. » more information » google translate » google translate (Español)

	BRAZIL \| The DPU has confirmed its participation in COP30 and launched a series of special reports The initiative highlights actions taken by the Federal Public Defenders’ Office (DPU) to protect vulnerable populations and tackle the climate crisis. » more information » google translate (Francais) » google translate (Español)

	HONG KONG, CHINA \| Opening ceremony and seminar of the Hong Kong International Ombudsman Academy advancing good governance through an interactive exchange platform The opening ceremony of the Hong Kong International Ombudsman Academy (“HKIOA”), along with a seminar themed “Nurturing a Positive Complaint Culture through Mediation”, was held at the Hong Kong Productivity Council on 25 August, 2025. » more information » google translate (Francais) » google translate (Español)

	MALTA \| Last Call for Applications: Master of Arts in Ombudsman Law and Governance The Office of the Ombudsman, in collaboration with the University of Malta, reminds prospective students that applications for the new Master of Arts (MA) in Ombudsman Law and Governance close on 15 September 2025. The course officially launches in October 2025. » more information » google translate (Francais) » google translate (Español)

Lettre d'information - Septembre 2025

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