	AORC \| Reminder: AORC Webinar on Strengthening Implementation takes place on 15 July 2025 Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their insightful webinar on Strengthening Implementation – Ensuring Effective Execution of the Ombudsman’s Recommendations. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 15 July 2025, at 10 am (GMT+2). Kindly click here for the final invitation and additional information on the speakers. » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	ARGENTINA \| Aristides Lasarte se convirtió en el sexto Defensor del Pueblo de la Provincia de Santa Fe El jueves, el 3 de julio de 2025, ante la Asamblea Legislativa prestó juramento, Aristides Javier Lasarte, como el sexto Defensor del Pueblo de la provincia de Santa Fe concluyendo así el proceso que se iniciara algo más de un mes antes cuando su nombre y el de sus dos adjuntos -Estanislao Parreño y Erika Gonnet- fueron por decreto gubernamental expuestos a escrutinio público de toda la sociedad y pasado el periodo de ley sin mediar impugnaciones de peso sus pliegos fueran remitidos al debate legislativo que les terminaría prestando acuerdo con mayoría requerida. » more information » google translate » google translate (Francais)

	ARGENTINA \| Informe Anual 2024 de la PPN: los derechos humanos en contexto de encierro El procurador penitenciario adjunto, Ariel Cejas Meliare, ratificado en 2024 a cargo de la Procuración Penitenciaria de la Nación, presentó ante la Comisión Bicameral Permanente de la Defensoría del Pueblo y el Congreso el Informe Anual sobre derechos humanos en cárceles federales, en cumplimiento del artículo 25 de la Ley 25.875. El documento destaca que más de 2.500 personas se encuentran alojadas en condiciones precarias en las comisarías de la Ciudad de Buenos Aires. También revela un mayor registro de casos de malos tratos y muertes bajo custodia con respecto al año anterior, lo que evidencia la persistencia de la crisis estructural del sistema. » more information » google translate » google translate (Francais)

	ALBANIA \| Celebrating 25 Years of the Albanian Ombudsman On 24 June 2025, the Albanian Ombudsman marked a significant milestone: 25 years of its establishment. The official anniversary ceremony gathered distinguished representatives from national and international ombudsman institutions, human rights organizations, and civil society, all united by a shared commitment to the protection and promotion of fundamental human rights and freedoms. » more information » google translate (Francais) » google translate (Español)

	INDONESIA \| Improving the Indonesian Ombudsman’s Contribution in Implementing and Achieving the SDGs The Ombudsman’s work in enhancing public service delivery across all levels of government significantly impacts the advancement of Goal 16 of the SDGs. With the SDGs target period concluding in 2030 and progress still lagging, the Ombudsman’s contributions should be continuously promoted. Therefore, the institution issued a concise book presenting a collection of nine articles that document the institution’s efforts in supporting SDG Goal 16 and other related goals. The content reflects oversight results on public services spanning ministries, agencies, and local governments, demonstrating increasing compliance with service standards achieved over nearly ten years. » more information » google translate (Francais) » google translate (Español)

	España \| La síndica propone a los ayuntamientos que los refugios climáticos abran también los fines de semana y en agosto El Síndic de Greuges ha constatado que, durante los fines de semana y agosto, los refugios climáticos no quedan suficientemente garantizados. Ante esto, la síndica insiste en que es imprescindible que estén abiertos siempre que haya riesgo por ola de calor, independientemente de cuándo se produzca. Además, también pide a los ayuntamientos que refuercen los canales de difusión de la información con los ciudadanos. » more information » google translate » google translate (Francais)

	AUSTRALIA \| NSW Ombudsman places agencies on notice about any attempts to block complaints to integrity bodies A special report by the NSW Ombudsman has recommended that Government agencies be formally reminded that they are not to block individuals from making a report or complaint to NSW integrity bodies. » more information » google translate (Francais) » google translate (Español)

	SPAIN \| Summary of the Ararteko’s 2024 Annual Report now available in English The Ararteko has prepared a summary of its 2024 Annual Report in English and French to share the main lines of its content at the international level. The purpose of making this report available internationally is to inform peer institutions about the most important aspects of the institution's work and, in doing so, pave the way for future exchanges of concerns and best practices among Ombuds institutions that share the common goal of advancing citizens' rights. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	España \| El Defensor del Pueblo solicita información al Ministerio de Transporte sobre la interrupción de la circulación ferroviaria entre Madrid y Sevilla La institución Defensor del Pueblo se ha dirigido al Ministerio de Transporte y Movilidad Sostenible, a través de una actuación de oficio, para conocer el alcance de lo sucedido el pasado 30 de junio en la línea ferroviaria que une Madrid con Sevilla en el tramo Yeles-La Sagra (Toledo). » more information » google translate » google translate (Francais)

	AORC \| AORC's High-level Webinar on Strengthening Ombudsman Impact Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their High-level webinar on n Strengthening Ombudsman Impact. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 15 July 2025 at 10 am (GMT+2). Kindly click here to see the Save-the-Date note. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	CANADA \| Ombudsman Ontario releases Annual report 2024 Ontario Ombudsman Paul Dubé’s tenth Annual Report, released on 25 June 2025, reflects record and near-record complaints in several areas of his jurisdiction, including those focused on the rights of vulnerable children, people with disabilities, inmates and Ontarians seeking services in French. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	ESPAñA \| El Defensor del Pueblo concluye en el Senado la tramitación parlamentaria del Informe 2024 de la institución El Defensor del Pueblo, Ángel Gabilondo, ha concluido la tramitación parlamentaria del Informe anual 2024 de la institución, tras comparecer el 18 de junio de 2025 en el Pleno del Senado. » more information » google translate (Francais) » google translate (Español)

	THE NETHERLANDS \| National Ombudsman releases Annual report 2024: Put Citizens First A government that truly serves its citizens makes plans that are realistic and feasible. Cabinet plans should never lead to unrealistic or unlawful plans for which others would get the blame if and when things go wrong. That is what the Ombudsmen write in their 2024 Annual Report, which is availiable now. » more information » google translate (Francais) » google translate (Español)

	CONTROL YUAN, TAIWAN \| 2024 Annual Report of the Control Yuan is now available in English and Spanish The English and Spanish versions of the 2024 Annual Report of the Control Yuan (CY) have now been released. In 2024, the CY received 15,342 people’s complaints; issued 283 investigation reports; passed 27 impeachment cases and 1 censure case, as well as proposed 101 corrective measures cases. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Sindh Ombudsman establishes Climate & Disaster Justice Unit The Provincial Ombudsman Sindh, Mr. Muhammad Sohail Rajput, inaugurated the one-of-its-kind Climate & Disaster Justice Unit, a pioneering initiative to ensure expeditious and justifiable redressal of complaints stemming from climate-related and man-made disasters. The Unit will be a fast-paced mechanism resolving issues of delay, corruption, or neglect in relief, rehabilitation and public service delivery. It will be working on safeguarding vulnerable groups, inclusive governance, and coordination with UN agencies, NGOs, and civil society. » more information » google translate (Francais) » google translate (Español)

	CANADA \| BC Call for applications: Ombudsperson The Legislative Assembly of British Columbia’s Special Committee to Appoint Statutory Officers is currently accepting applications for the position of Ombudsperson. The deadline for applications is Friday, August 8, 2025. Kindly click here for more information. » more information » google translate (Francais) » google translate (Español)

	MALTA \| Parliamentary Ombudsman holds Thematic Lecture on Transparency, Fairness and Accountability as cornerstones of good administration On 12 June 2025, the Office of the Ombudsman in Malta officially launched its 30th Anniversary commemorations with a Thematic Lecture held at the Plenary Hall of the House of Representatives. Entitled “Transparency, Fairness, Accountability: Cornerstones of Good Administration – The Mandate of the Ombudsman,” the lecture brought together Members of Parliament, senior public officials, civil servants, academics, civil society representatives, and other stakeholders for a timely reflection on the essential values that underpin good governance and public administration. » more information » google translate (Francais) » google translate (Español)

	ITALY \| Italian Ombudsman Institutions Increasingly Recognized as a European Point of Reference On the occasion of the meeting of the National Coordination of Italian Regional Ombudspersons, held in Alghero on 20–21 June 2025, two distinguished international guests took part in the proceedings: Xavier Cañada Bonaetxea, Raonador del Ciutadà of Andorra, and Javier Hernández Garcia, former Lugarteniente of the Justicia de Aragón. Their active participation confirmed the growing centrality of the Italian Ombudsman system in the European context, particularly in matters relating to fundamental rights, access to public administration, institutional mediation, and the protection of vulnerable individuals. » more information » google translate (Francais) » google translate (Español)

	THAILAND \| Thailand Marks 25th Anniversary of Ombudsman Institution with National and International Seminar To commemorate the 25th Anniversary of its establishment, the Office of the Ombudsman of Thailand hosted a seminar from 24–25 April 2025 at the Centara Life Government Complex Hotel and Convention Centre in Bangkok. The event reaffirmed the Ombudsman’s commitment to a proactive, people-centered approach and brought together stakeholders from government, civil society, and international organizations. To commemorate this milestone, the Office of the Ombudsman of Thailand published a special 25th Anniversary commemorative volume, featuring congratulatory messages and insightful contributions on successful stories from leading Ombudsman institutions across the globe. This publication, supported by the IOI Regional Subsidy Programme 2024/2025, reflects the shared commitment to the values of good governance as well as rights and liberties protection. » more information » google translate (Francais) » google translate (Español)

	AORC \| Re-watch the webinar on "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens" On 3 June 2025, the African Ombudsman Research Centre (AORC) held a webinar under the theme "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens". Kindly click here to access the recordings. » more information » google translate (Francais) » google translate (Español)

	SPAIN \| The Ombudsman, Manuel Lezertua, steps down from office after ten years leading the Ombudsman of the Basque Country On 10 June 2025, the Ararteko-Ombudsman of the Basque Country, Manuel Lezertua, officially announced to the Parliament of the Basque Country his decision to step down after ten years in office. The current Deputy Ombudsman, Inés Ibañez de Maeztu, will remain as interim Ombudsman until the Basque Parliament appoints the new Ombudsman. » more information » más en Español » google translate (Francais) » google translate (Español)

	CANADA \| BC Ombudsperson Jay Chalke Announces Departure After 10 Years of Service After a decade as British Columbia’s Ombudsperson, Jay Chalke has announced his decision to step down from his role in early 2026. Chalke, the longest-serving Ombudsperson in the province’s history, has been a steadfast advocate for fairness and accountability in public administration. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Forum of Pakistan Ombudsman April 2025 Newsletter out now Kindly click here to read the April newsletter of the Forum of Pakistan Ombudsman featuring news from many Pakistani IOI members. » more information » google translate (Francais) » google translate (Español)

	PANAMÁ \| Defensoría evidencia uso excesivo de gases lacrimógenos en Arimae El Defensor del Pueblo de Panamá, Eduardo Leblanc González, informó que luego de una misión especial en Arimae, Darién, se evidenció el uso excesivo de gases lacrimógenos en la comunidad lo cual ha dejado varias afectaciones entre la población. » more information » google translate » google translate (Francais)

	HONG KONG, CHINA \| Ombudsman probes Hospital Authority’s assistive device loan service On 10 June 2025, the Ombudsman, Mr Jack Chan, announced the launch of a full investigation into the procedures and mechanisms currently employed by the Hospital Authority in providing an assistive device loan service to the public. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La Sindicatura de Greuges de Barcelona detecta irregularidades administrativas en un procedimiento de exhumación llevado a cabo por Cementiris de Barcelona La actuación no ha sido ajustada a derecho en cuanto a la notificación de la declaración de caducidad de la sepultura y a la tramitación de la reclamación de responsabilidad patrimonial. » more information » google translate » google translate (Francais)

	FRANCE \| Aménagement des épreuves d'examen pour les élèves en situation de handicap : le refus d'aménagement peut constituer une discrimination et méconnaître l’intérêt supérieur de l’enfant Les enfants en situation de handicap peuvent bénéficier d'aménagements des épreuves d’examen. Le Défenseur des droits est toutefois encore régulièrement saisi à l’approche des examens, par des parents d’élèves dont les demandes ont été refusées. L’institution a eu l’occasion de présenter ses observations au soutien de ces demandes lors de plusieurs contentieux récents et voit dans la proposition de loi "Renforcer le parcours inclusif des élèves en situation de handicap", une opportunité pour améliorer durablement le dispositif d’aménagement des examens. » more information » google translate » google translate (Español)

	YUAN DE CONTROL, TAIWÁN \| Enfoque en la política para reducción de emisiones, la seguridad del agua y el desarrollo del anteproyecto de Ley de Ensayo y Medición Ambiental El 28 de abril de 2025, el Comité de Bienestar Social e Higiene Ambiental del YC sostenió una reunión de visita de inspección y supervisión en el Ministerio de Medio Ambiente. Además, los miembros del YC realizaron una visita in situ a la Planta de Tratamiento de Aguas Residuales de Dihua, certificada en educación ambiental y huella de carbono. » more information » google translate » google translate (Francais)

	ESPAÑA \| La canción Tenim Veu se convierte en el himno de los derechos de los niños de Cataluña El jurado del concurso ha decidido que la canción Tenim Veu, dels Cherries Atrapamosques, de l’Escola Les Fontetes, de Cerdanyola del Vallès es la ganadora del concurso y, por tanto, será el himno de los derechos de los niños de Cataluña. Los alumnos de la canción ganadora disfrutarán de una estancia de tres días y dos noches en el albergue de la Red de Albergues de la Generalitat que elijan. » more information » google translate » google translate (Francais)

	IOI \| Board of Directors holds annual meeting in Rabat The IOI Board of Directors held its annual meeting from 11 – 15 May 2025 in Rabat (Morocco). The IOI expresses its gratitude to the host of this meeting, the office of the Mediator of the Kingdom of Morocco, for providing the perfect setting for three days of fruitful discussions and collegial and productive meetings. » more information » google translate (Francais) » google translate (Español)

	IOI \| Publication Summary IOI World Conference 2024 in The Hague During the IOI World Board meeting in Rabat, the IOI European Regional President, Reinier van Zutphen, presented the summary of the 13^th IOI World Conference that was held in The Hague in 2024. The summary gives an impression of the discussions, which the participants had on the four selected themes. » more information » google translate (Francais) » google translate (Español)

	ANGOLA \| African Ombudsman received at Presidential Palace On 24 April 2025, the President of the Republic of Angola, João Lourenço, met at the Presidential Palace in Luanda with a delegation from the Association of African Ombudsman and Mediators, AOMA. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| La síndica firma un acuerdo para impulsar los ODS de la Agenda 2030 El 15 de mayo de 2025, tuvo lugar el acto de firma de un acuerdo de colaboración entre cinco defensorías –Defensor del Pueblo de Navarra, Defensor del Pueblo de Andalucía, Diputado del Común de Canarias y Síndic de Greuges de Catalunya– para promover los objetivos de desarrollo sostenible (ODS) de la Agenda 2030. » more information » google translate » google translate (Francais)

	ANGOLA \| Reflection on the challenges and advances of Ombudsman in Africa and Latin America during 20 years anniversary conference Reflection on the Challenges and Advances of Ombudsman in Africa and Latin America marked the second day of the Central Act celebrating the 20th anniversary of the election of Angola's First Ombudsman. The day was essentially reserved for the International Conference, with the central theme "The Ombudsman: Advances and Challenges". » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| El Defensor del Pueblo registra en las Cortes Generales un informe sobre la situación de las niñas y niños extranjeros en España solos o acompañados El Defensor del Pueblo, Ángel Gabilondo, registró el viernes, el 16 de mayo de 2025, en las Cortes Generales el informe Niñas y niños extranjeros en España solos o acompañados. » more information » google translate » google translate (Francais)

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