IOI Ombudsman News 12/2026

Date of article: 27/03/2026

Daily News of: 27/03/2026

Country:  WORLD

Author:

Article language: en

 


 

El Defensor del Pueblo registra en las Cortes Generales el informe anual 2025

ESPAÑA | Presentación del informe anual de 2025 del Defensor del Pueblo

El martes, el 24 de marzo de 2026, el Defensor del Pueblo, Ángel Gabilondo, ha registrado en las Cortes Generales el Informe anual de la actividad de la institución en 2025, y ha hecho entrega del mismo a la presidenta del Congreso de los Diputados, Francina Armengol. El Informe será entregado el próximo 9 de abril al presidente del Senado, Pedro Rollán, en el Palacio del Senado.



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Departing Ontario Ombudsman Paul Dubé publishes his final report

CANADA | Ontario Ombudsman issues end-of-term report on historic decade of promoting fairness and rights

On 24 March 2026, Ontario Ombudsman Paul Dubé published a special report summarizing his 10 years in office, a period of historic growth in public sector oversight. The departing Ombudsman, whose term ends March 31, highlights improvements in public services, but also calls attention to persistent issues, like the urgent ongoing “crisis” in the province’s overcrowded jails.



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Upon the World Down Symdrome Day, the Ombudswoman emphasised that everyone has the right to their place in society

SLOVENIA | On World Down Syndrome Day: Together Against Loneliness

On 20 March 2026, the Colourful as a Butterfly event took place in Krško to mark World Down Syndrome Day. The Human Rights Ombudswoman, Dr Simona Drenik Bavdek, addressed those present. She emphasised that this day provides an opportunity to reflect on the fundamental connectedness between people. She highlighted the importance of meeting and getting to know one another in order to build relationships, as this enables an understanding of an individual’s needs and creates space for support, assistance, and shared well-being.



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Ombudsperson Gaby Schwarz presents Special report

AUSTRIA | Ombudsperson Gaby Schwarz Presents Special Report: Care for Inmates with Mental Illness Is Precarious!

Ombudsperson Gaby Schwarz, together with the head of the Federal Commission, Dr. Reinhard Klaushofer, presented the alarming findings of the special report “Persons with Mental Illness: Care in the Penitentiary System Under Scrutiny.”



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The thematic report is now available in English

DENMARK | More focus on dialogue between forensic psychiatric departments and municipalities in connection with discharge of patients

In 2025, the Parliamentary Ombudsman visited Denmark’s eight departments of forensic psychiatry. In his thematic report, which was published in English on 6 February 2026, the Ombudsman summarises the results of the thematic visits and makes a number of general recommendations.



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FRANCE | Paquet « Digital Omnibus » : La Défenseure des droits et plus de 60 institutions européennes indépendantes, alertent sur les risques d’affaiblissement des garanties en matière de prévention des discriminations et respect des droits fondamentaux

La Défenseure des droits, aux côtés de ses homologues européens réunis au sein du réseau Equinet (European Network of National Equality Bodies), conjointement avec le réseau ENNHRI (European Network of National Human Rights Institutions), dont la CNCDH est membre, appelle les institutions européennes à préserver de solides garanties en matière d’égalité et de droits fondamentaux dans le cadre des propositions législatives dites « Digital Omnibus ».



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Sint Maarten Ombudsman, Ms Gwendolien Mossel, with Investigative Officer, Ms. Raynae Myers

TURKS AND CAICOS ISLANDS | Turks and Caicos Islands Office of the Complaints Commission Strengthens Regional Ties Through Sint Maarten Attachment

The Turks and Caicos Islands Office of the Complaints Commission is pleased to announce the successful completion of a one-week professional attachment, held from March 9th -13th 2026, by Investigative Officer, Ms. Raynae Myers, at the Bureau Ombudsman Office in Sint Maarten.



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SOUTH KOREA | ACRC Announces “2026 Comprehensive Integrity Assessment Plan for Public Institutions

The ACRC focuses on disseminating a culture of integrity among younger generations and improving corruption-prone areas in local communities through expanded assessments that include national and public universities as well as local public corporations and agencies, in order to support the national task “Reform Corruption Prevention Systems to Realize the Rights of Citizens”.



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PAKISTAN | State Land Worth Rs. 55.7 million Retrieved from Illegal Occupation

The Office of the Ombudsman Punjab successfully retrieved 2250 Kanals of state-owned land from illegal occupants. With an estimated market value exceeding Rs. 55.7 million, the recovered land belonged to various government departments.



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NSO's first Public Investigation Report is now available

AUSTRALIA | Can I talk about this? National Student Ombudsman report on confidentiality clauses

The National Student Ombudsman (NSO) has released its first public investigation report into the use of confidentiality requirements in university complaint handling. While confidentiality can help protect the integrity of a complaint process, unreasonable confidentiality requirements can silence complainants, including victim-survivors of gender-based violence.



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IOI Ombudsman News 11/2026

Date of article: 20/03/2026

Daily News of: 20/03/2026

Country:  WORLD

Author:

Article language: en

 

 

 

Mr Naveed Kamran Baloch takes oath as Wafaqi Mohtasib of Pakistan

PAKISTAN | Naveed Kamran Baloch takes over as 9th regular Mohtasib (Federal Ombudsman) of Pakistan

Mr. Naveed Kamran Baloch took oath of his office on 4 March, 2026 as the 9th regular Wafaqi Mohtasib (Federal Ombudsman) of Pakistan for a four-year term. The oath was administered by the President of the Islamic Republic of Pakistan, Mr. Asif Ali Zardari, at a ceremony held at the Aiwan-e-Sadr, Islamabad.



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La sindica presenta el informe anual

ESPAÑA | La síndica pide un acuerdo de país para transformar la Administración: 'Hay que recuperar la misión de servicio público'

La institución del Síndic de Greuges de Cataluña ha presentado el 18 de marzo de 2026 el informe anual correspondiente a 2025, el documento que recoge toda la actividad de supervisión de las administraciones públicas y el estado de los derechos de la ciudadanía. El informe publica cifras que evidencian que la Administración está tensionada, es lenta, no da respuesta a las necesidades de los ciudadanos y ha perdido la capacidad de llevar a cabo transformaciones profundas.



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© Maison du Grand-Duc

LUXEMBOURG | Visit of the Grand-Duke to the office of the Ombudsman

On 10 March 2026, Their Royal Highnesses the Grand Duke Guillaume and the Grand Duchess Stéphanie of Luxembourg visited the Ombudsman, Claudine Konsbruck. During the visit, the Ombudsman and her team presented the missions of the institution to the Grand-Ducal Couple, as well as the main challenges encountered in their daily work.



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David Bondia presenta el informe anual

ESPAÑA | La Sindicatura de Greuges de Barcelona presenta el informe anual 2025

La Sindicatura de Greuges de Barcelona ha presentado el informe anual 2025, que recoge los principales motivos de queja de la ciudadanía barcelonesa y las actuaciones de la defensoría para garantizar los derechos humanos de proximidad y el derecho a la ciudad de todas las personas que habitan o transitan por Barcelona.



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Investigation report is now available

AUSTRALIA | When it comes to small claims, councils can't outsource their obligation to treat people fairly

Tabled in Parliament on 18 March 2026, a new investigation report by the Victorian Ombudsman "Outsourcing small claims handling: How councils manage fairness and responsibility" looked into local councils' use of small claims handlers to manage claims for injury or property damage that fall below the excess in their insurance policy.



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A third of psychiatric hospital patients are discharged at the wrong time

AUSTRIA | Ombudsman's monitoring focus shows: One third released from psychiatry at the wrong time

For people with mental illnesses, it is particularly important that the transition from inpatient treatment in the psychiatric wards of hospitals to follow-up care with practising specialists and outpatient follow-up care works well. Ombudsman Bernhard Achitz is therefore calling for better discharge management.



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The Commonwealth NPM released report on onshore immigration detention

AUSTRALIA | OPCAT report highlights immigration detention risks

The Commonwealth National Preventive Mechanism has released a report as part of its monitoring role under the Optional Protocol to the Convention Against Torture. The report identified several systemic issues and concerns related to the service provider transition, which impacted overall safety and security and the day to day lives and experiences of people in detention.



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PAKISTAN | Office of the Ombudsman Punjab Publishes Quarterly Newsletter (Oct–Dec 2025)

The Office of the Ombudsman Punjab, Pakistan, has published its Quarterly Newsletter (October–December 2025), highlighting key institutional developments, international engagements, and outreach initiatives. Kindly click here to access the Quarterly Newsletter.



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Control Yuan Acting President Lee Hung-chun chairs the 2025 Annual Review Meeting

CONTROL YUAN, TAIWAN | Control Yuan Holds 2025 Annual Review Meeting

The Control Yuan convened its 2025 Annual Review Meeting on 2 February 2026, chaired by Acting President Lee Hung-chun. As the final annual review of the Sixth Term of CY Members, Acting President Lee expressed his sincere gratitude to all Members and staff for their years of dedication, urging them to remain steadfast in the exercise of their oversight functions in order to fulfill the institution’s constitutional mandate and meet public expectations.



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EUROPE | European Ombudswoman asks Commission to strengthen procedures for addressing disability-related complaints

European Ombudswoman Teresa Anjinho has asked the European Commission to improve support for staff members with disabilities through the development of clearer and more comprehensive procedures for addressing complaints about alleged disability-related discrimination.



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NISPO issues the follow-up report "Forgotten"

UK | Communication with patients on healthcare waiting lists

The Northern Ireland Public Services Ombudsman’s follow-up report shows that since its report in 2023 there has been progress in how the healthcare system provides information to patients on waiting lists.



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IOI Ombudsman News 10/2026

Date of article: 13/03/2026

Daily News of: 13/03/2026

Country:  WORLD

Author:

Article language: en

 


 

Representatives of the IOI European Regional Board and the ENNHRI Board

IOI EUROPE | First meeting held between IOI European Regional Board and ENNHRI Board

The European Regional Board of the International Ombudsman Institute held its first meeting with the European Network of National Human Rights Institutions to explore opportunities for closer collaboration and exchange of practices in addressing evolving human rights challenges across Europe.



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APT | Indigenous Peoples and Deprivation of Liberty: A Global Dialogue Among National Preventive Mechanisms and NHRIs

The Association for the Prevention of Torture (APT) and the Canadian Human Rights Commission (CHRC) co-host an online dialogue among NPMs and NHRIs on 25 March 2026, which will focus on the topic of Indigenous Peoples and Deprivation of Liberty. Click here to learn more and register for the event.



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The webinar recordings are now available

AORC | Webinar recording now available: AORC Webinar on „Integrating ADR and Investigative Techniques in Ombudsman Case Resolution”

On 3 March 2026, the African Ombudsman Research Centre (AORC) held a webinar on Integrating ADR and Investigative Techniques in Ombudsman Case Resolution. Click here to read the contributions and access the recordings.



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Sitio web oficial del Yuan de Control en español_2026.03

YUAN DE CONTROL, TAIWÁN | El sitio web oficial de Yuan de Control estará disponible en español

Para fortalecer los intercambios internacionales, el Yuan de Control completó el sitio web oficial en español, el cual está disponible al público desde las 10:00 horas (GMT+8) del 16 de marzo de 2026. 



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NIPSO publishes annual report

UK | Northern Ireland Public Services Ombudsman publishes annual reports 2024-25

The Northern Ireland Public Services Ombudsman has just published two annual reports for the year 2024-25. The Ombudsman’s Report provides details on casework throughout the year, including details on cases received and closed.



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The Parliamentary Ombudsman on the complementary relationship of the Courts and the Ombudsman

MALTA | The Courts and the Ombudsman: Complementary not competitive

Kindly click here to read an article written by Judge Joseph Zammit McKeon, the Parliamentary Ombudsman of Malta, on the complementary relationship of the Courts and the Ombudsman.



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Indigenous Service Plan released

CANADA | Ontario Ombudsman releases Indigenous Services Plan, commits to ongoing dialogue to improve public service delivery for Indigenous Peoples

On 12 March 2026, Ontario Ombudsman Paul Dubé released his Office’s Indigenous Services Plan, committing to internal improvements and external engagements to help ensure public services in Ontario respect Indigenous rights.



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Ombudsman Punjab participates in Global Ombudsman Forum

PAKISTAN | International Engagement on Administrative Justice and Grievance Redressal

Ms. Ayesha Hamid, Ombudsman Punjab and First Vice President of the International Ombudsman Institute (IOI), attended the Ombudsman Stakeholder Conference and Technical Workshop hosted virtually by the Office of the Ombudsman, Liberia as a key speaker on 18th February 2026.



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Special report tabled in Parliament

AUSTRALIA | Review identifies opportunities to improve complaint handling processes

On 9 March 2026, the NSW Ombudsman tabled the report NSW public sector complaint handling in 2025 – self-assessment and survey results that provides a high-level snapshot of the maturity and effectiveness of complaint handling systems across NSW public authorities. 



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ESPAÑA | La síndica alerta de que la Generalitat no puede impedir que los interinos que han finalizado su relación de interinidad participen en nuevas ofertas temporales dentro del mismo departamento

La síndica de greuges de Cataluña, Esther Giménez-Salinas, ha emitido una resolución en la que pide a la Generalitat de Cataluña que deje sin efecto los criterios establecidos en las ofertas publicadas en el ATRI que impiden a los funcionarios interinos que han finalizado su relación de interinidad por haber superado el plazo máximo de tres años desde su nombramiento presentarse a otro proceso de provisión temporal.



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The follow up report on support for unpaid carers is now available

UK | Public Services Ombudsman for Wales publishes follow-up report on support for unpaid carers

On 4 March 2026, the Office of the Public Services Ombudsman for Wales published ‘Are we caring for our carers? Revisited’, a follow-up to their 2024 Own Initiative investigation into how Welsh local authorities identify, assess and support unpaid carers. The original investigation examined whether 4 local authorities were meeting their statutory duties under the Social Services and Well-being (Wales) Act 2014. While examples of good practice were identified, it was found that only a small proportion of carers received assessments of their needs, and many were unaware of their rights or the support available. 



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Special report is now available

AUSTRALIA | Commonwealth and ACT Ombudsman Report: Public housing tenants falling through the gaps

The Commonwealth and Australian Capital Territory Ombudsman has released a report about complaints from public housing tenants about their requests for repairs to their homes, alongside media reports of people living in properties posing life-threatening concerns.



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IOI Ombudsman News 9/2026

Date of article: 06/03/2026

Daily News of: 06/03/2026

Country:  WORLD

Author:

Article language: en

 


 

Student Ambassador Programme in Multan

PAKISTAN | Student Ambassador Programme of the Office of the Ombudsman Punjab

Under the leadership of Ms. Ayesha Hamid, Ombudsman Punjab and First Vice President of the International Ombudsman Institute (IOI), the Office of the Ombudsman Punjab launched the Student Ambassador Programme to strengthen youth engagement and public awareness regarding administrative justice and citizens’ rights. The programme was inaugurated on 11 and 13 February 2026 at the Regional Office Multan, bringing together university students to serve as ambassadors of awareness within their academic institutions and communities.



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Defensor del Pueblo durante el acto conmemorativo del Día de la Mujer

ESPAÑA | Conmemoración del Día Internacional de la Mujer en la sede del Defensor del Pueblo

El 4 de marzo de 2026, el Defensor del Pueblo, Ángel Gabilondo, ha instado en un acto organizado con motivo del Día Internacional de la Mujer, “a no claudicar ante las trabas a la igualdad entre hombres y mujeres”. La institución ha conmemorado el Día de la Mujer que se celebra el próximo 8 de marzo con un `Un diálogo entre generaciones´ en el que tres mujeres, de tres generaciones diferentes, han debatido sobre los retos y dificultades a los que se han enfrentado a lo largo de su vida por el hecho de ser mujeres, y los obstáculos que, a su juicio, siguen existiendo a día de hoy.



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One in three women are victims of physical or sexual violence in their lifetime. The Austrian Ombudsman Board and the Constitutional Court have addressed the issue of how to recognise and prevent violence

AUSTRIA | Face it instead of turning away: Recognising, addressing and preventing violence against women and girls - taking responsibility in the health and social sectors

In the run-up to International Women's Day, the Austrian Ombudsman Board and the Stiftung Forum Verfassung launched a follow-up format to the lecture series "One in Five", which was organised by MedUni Vienna in previous years. Students of social work and people in training for other social professions as well as representatives of civil society organisations came to the event centre of the Constitutional Court for an expert event on preventing violence against women.



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Ombudsman Delcheva insists on equal treatment in admission to municipal nurseries and kindergartens

BULGARIA | Ombudsman Velislava Delcheva insists on equal treatment in admission to municipal nurseries and kindergartens

The reason for this is dozens of complaints from parents about the proposed amendments to the Ordinance on the Admission of Children to Municipal Nurseries and Kindergartens. The Ombudsman expresses concern about the repeal of the additional point under General Criterion 5 for children who have attended a municipal stand-alone nursery or a private nursery registered with the Sofia Regional Health Inspectorate.



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Quarterly Newsletter - March 2026

AUSTRALIA | Quarterly Newsletter – March 2026 of the Tax Ombudsman

The Office of the Tax Ombudsman of Australia has issued its first Quarterly Newsletter 2026, as tax administration remains a hot topic and the ombudsman office is preparing for a busy year. Kindly click here to access the newsletter.



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Nueva página web con datos territorializados sobre el sinhogarismo presentada

ESPAÑA | El Síndic de Greuges de Cataluña presenta una nueva página web con datos territorializados sobre el sinhogarismo

La plataforma recoge los datos presentados en la Mesa Institucional para el Abordaje del Sinhogarismo y permite consultar información detallada por municipios.



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Ms Jodie Mary Farrugia receives Ombudsman Prize in Law

MALTA | Parliamentary Ombudsman presents first Ombudsman Prize in Law

The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, presented the first Parliamentary Ombudsman Prize in Law to Ms Jodie Mary Farrugia in recognition of her dissertation titled ‘Guardian of Good Governance: Expanding the Jurisdiction of the Parliamentary Ombudsman in Malta’, submitted in April 2025.



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The special report is now available

AUSTRALIA | NSW Ombudsman calls on Minister to deliver reforms to the inmate discipline system

In the report ‘The progress of NSW’s inmate discipline system reform’, which was tabled on 2 March 2026, the NSW Ombudsman has called on the Minister for Corrections to respond to concerns that insufficient steps have been taken in due time to reform the inmate discipline system in response to the Ombudsman’s 2024 investigation.



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(AOMF) Lettre d’information - Mars 2026

Date of article: 02/03/2026

Daily News of: 03/03/2026

Country:  WORLD

Author:

Article language: fr

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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011