IOI Ombudsman News 23/2026

Date of article: 26/06/2026

Daily News of: 26/06/2026

Country:  WORLD

Author: International Ombudsman Institute

Article language: en

 


 

Ms. Ayesha Hamid, Ombudsman Punjab/First Vice President IOI /Asian Regional Director along with fellow SEAOF members

PAKISTAN | IOI's 1st Vice-President participates in the Full Members Meeting of the Southeast Asian Ombudsman Forum in Manila

Ms. Ayesha Hamid, Ombudsman Punjab/First Vice President of the International Ombudsman Institute (IOI) and Asian Regional Director and her team attended the 2026 SEAOF Full Members Meeting in Manila, Philippines from June 16-18, 2026. 



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The Annual report is now available

CANADA | 35,000+ Ontarians sought help with more services than ever from Ontario’s Ombudsman

The Office’s 2025-2026 Annual Report, released on 25 June 2026, highlights the results it achieved in handling 35,023 complaints and inquiries across all areas of its jurisdiction.



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AUSTRIA | Austrian NPM publishes Annual Report 2025

The Austrian National Preventive Mechanism (NPM) published the English version of its Annual Report 2025. In the year under review, the NPM carried out 423 visits, which provides an insight into the human rights situation in Austria. In addition to positive observations, numerous deficits were identified again in 2025.



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Ombudsman Jack Chan participates in the webinar

Hong Kong, China | Hong Kong International Ombudsman Academy hosts first webinar to foster international exchanges

The Hong Kong International Ombudsman Academy under the Office of the Ombudsman held its first international webinar on 24 June 2026 under the theme "From Grievance to Governance: Ombudsmanship as Pillars of the Global Community". The webinar opened with a speech by the Ombudsman of Hong Kong, China, Mr Jack Chan, and featured the Chief Ombudsman of Thailand, Mr Songsak Saicheua, and the Provincial Ombudsman for the Province of Sindh, Pakistan, Mr Muhammad Sohail Rajput, as keynote speakers.



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Webinar on evidence-based capacity building

AORC | Webinar on Evidence-Based Capacity Building

Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar "Evidence-Based Capacity Building: Strengthening African Ombudsman Practice Through Data, Learning and Institutional Innovation". This webinar, organized in collaboration with the Office of the Ombudsman Punjab, Pakistan, will take place on Tuesday, 30 June 2026 at 10 am (GMT+2). 



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DENMARK | The Ombudsman starts investigations after monitoring visits in Greenland

In 2025, the Ombudsman visited detention facilities and correctional institutions in Greenland. After the monitoring visits, the Ombudsman gives a number of recommendations to the Prison and Probation Service in Greenland and to Greenland Police. He also starts follow-up investigations of several matters. 



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EUROPE | Urgent decision-making procedures need further monitoring, says Ombudswoman

European Ombudswoman Teresa Anjinho has concluded that the European Commission’s response to her findings related to the preparation of urgent legislative proposals is overall constructive, but remains too general to allow her to determine whether future urgent law-making will be sufficiently transparent, evidence-based, and inclusive. The Ombudswoman will therefore continue to monitor the situation through future complaints.



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Ombudsman calls for a child-friendly approach to the publication of exam results

ARUBA | Children’s rights first: Ombudsman calls for a child-friendly approach to the publication of exam results

The Ombudsman of Aruba, Ms. Jurima Bryson, LL.M., has sent a letter of concern to the Minister of Education and Sports, Gerlien Croes LL.M. regarding the manner in which examination results in secondary education are publicly announced in Aruba.



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PAKISTAN | FOSPAH Quarterly Newsletter Q1/2026 is now available

The Federal Ombudsperson Secretariat for Protection Against Harassment (FOSPAH) issued their Quarterly Newsletter for the 1st Quarter 2026. Kindly click here to read the institution’s highlights from January to March 2026.



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Preocupación por una posible vulneración de derechos fundamentales de personas en situación de sinhogarismo de la ciudad de Madrid

España | El Defensor del Pueblo solicita al Ayuntamiento de Madrid información sobre la retirada de enseres a personas sin hogar

El Defensor del Pueblo, Ángel Gabilondo, acaba de solicitar al Ayuntamiento de Madrid información sobre los protocolos de actuación seguidos para proceder a la retirada de enseres a personas sin hogar, y si previamente se avisan tanto a las personas afectadas como a los equipos de calle que trabajan con ellas.



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The special report on the Toronto Transit Commissio is out now

CANADA | No clear decision-maker, no data, no consultation: Ombudsman finds flaws in how the TTC decided not to refund discontinued fares

Toronto Ombudsman Kwame Addo found that the Toronto Transit Commission (TTC) did not follow a clear, fair and transparent approach when it decided not to offer refunds or exchanges for discontinued tickets and tokens. His investigation also found no evidence that the TTC gathered data, conducted consultations or an equity analysis to understand the effect on riders who had large quantities of fares saved. Additionally, the TTC did not consistently communicate this decision to the public.



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IOI Ombudsman News 22/2026

Date of article: 19/06/2026

Daily News of: 19/06/2026

Country:  WORLD

Author:

Article language: en

 

IOE 2027

Curaçao | Announcement of the Third International Ombud Expo 2027

The Office of the Ombudsman of Curaçao is pleased to announce that the International Ombud Expo 2027 (IOE 2027) will be held at the World Trade Center in Willemstad, Curaçao, from 24 – 28 May 2027.



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AOMA | AOMA Ensures Seamless Leadership Transition Through Constitutional Governance

The African Ombudsman and Mediators Association successfully convened an Urgent Extraordinary Executive Committee Meeting on 15 June 2026 to address important governance and succession matters affecting the leadership of the Association.



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A delegation from the Office of the Ombudsman Punjab with Mr. Marino Fardelli during the conference

PAKISTAN | Ombudsman Punjab attends International Conference of Ombudsman in Rome

Ms. Ayesha Hamid, Ombudsman Punjab and First Vice President of the International Ombudsman Institute and Asian Regional Director, headed a delegation from the Office of the Ombudsman Punjab to attend the International Conference of Ombudsman in Rome, Italy, from 27 to 29 May 2026.



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Le rapport annuel est maintenant disponible

CANADA | L’Ombudsman de Montréal dépose son Rapport annuel 2025

Le rapport annuel 2025 de l’Ombudsman de Montréal, Me Nadine Mailloux, a été déposé le 15 juin 2026 au conseil municipal. En plus de dresser le bilan des activités de la dernière année — marquée, entre autres, par le traitement de 2 218 dossiers — le rapport offre un portrait lucide de l’évolution de certains enjeux préoccupants à Montréal.



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A investigation report on South Coast inmates was published now

Australia | Unlawful and oppressive treatment of South Coast inmates in protective custody

A NSW Ombudsman investigation has found that South Coast Correctional Centre’s treatment of inmates in protective custody, who were locked in for 24 hours a day without access to open-air exercise, to be unlawful and oppressive. The newly published report raises concerns about legal and human rights violations due to the inmates’ lack of access to outdoor exercise and contact visits. 



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El Procurador de los Derechos Humanos de Guatemala, José Alejandro Córdova, en audiencia con el Presidente Interino del Yuan de Control, Lee Hung-Chun. 1 de junio de 2026

Yuan de Control, Taiwán | El Procurador de los Derechos Humanos de Guatemala visitó Taiwán

El Procurador de los Derechos Humanos de Guatemala, José Alejandro Córdova, y el Director de Cooperación Internacional, Juan Carlos Díaz, visitaron Taiwán por invitación conjunta del Yuan de Control y el Ministerio de Relaciones Exteriores. El procurador dió un discurso temático en el Yuan de Control para profundizar la cooperación bilateral.



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Austrian Ombudsman hosts study exchange

AUSTRIA | Ombudsman Christoph Luisser welcomed Polish delegation for study exchange visit

A delegation from the Polish Ombudsman’s Office travelled to Vienna for a three-day working visit and was welcomed by Ombudsman Christoph Luisser. This visit formed part of an exchange within the framework of cooperation with international ombudsman institutions.



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Ombudsman Jurima Bryson expresses serious concerns about limited access to the registration process at Censo

ARUBA | Ombudsman expresses serious concerns about limited access to the registration process at Censo

The Ombudsman of Aruba, Ms. Jurima Bryson, LL.M., has received a growing number of complaints and signals from individuals experiencing difficulties in obtaining an appointment for registration at the Civil Registry Office (Censo).



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photo copyright: WinWin – Radio 2

Belgium | Respect goes both ways: Flemish Ombudsman on aggression between citizens and government

Flemish Ombudsman Myriam Parys appeared on the Flemish radio program WinWin to discuss the increasing tensions in interactions between citizens and public services. During the WinWin broadcast, she explained what signals the Flemish Ombudsman Service receives about interactions between citizens and civil servants, how organizations such as VAPH deal with this, and which measures exist to protect staff. She emphasized that respectful communication works in both directions and that accessibility is essential to prevent escalation. 



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The publication “The Ombudsman in the Age of Artificial Intelligence. Rights and emerging technologies: a strategic, predictive and transformative approach to rights protection” is now available online.

ITALY | The Lazio Ombudsman issues publication on artificial intelligence and the work of ombudsman

The publication “The Ombudsman in the Age of Artificial Intelligence. Rights and emerging technologies: a strategic, predictive and transformative approach to rights protection” is now available online. The work explores the impact of emerging technologies on citizens’ rights protection systems and on the role of oversight institutions.



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IOI Ombudsman News 21/2026

Date of article: 12/06/2026

Daily News of: 12/06/2026

Country:  WORLD

Author:

Article language: en



 

 


 

Sir Peter Boshier KNZM awarded IOI Honorary Life Membership

IOI | Honorary Life Membership awarded to Sir Peter Boshier KNZM

Sir Peter Boshier KNZM, former Chief Ombudsman of New Zealand, has been awarded IOI Honorary Life Membership in recognition of the exceptional contributions and services he rendered to the IOI.



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IOI | Best Practice Paper on Institutional Liability through a Reparation Commission

The Barcelona Ombudsman’s Office has highlighted the work of its pioneering Reparation Commission, an independent body created to address the needs of survivors of sexual abuse and institutional violence linked to historic cases at the “Barcelona School”. Kindly click here for more information on the newest publication of the IOI Best Practice Paper series.



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International Ombudsman Conference Rome 2026

ITALY | Rome, capital of ombudsmanship: the International Ombudsman Conference 2026 concludes

The International Ombudsman Conference Rome 2026, promoted by the National Coordination of Italian Ombudsmen and the Ombudsman of the Lazio Region, concluded with strong participation and significant results. The event brought together in the Italian capital representatives of ombudsman institutions from numerous countries, along with members of public administrations, academia, and organizations engaged in the protection of fundamental rights.



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Awareness raising session supported by the IOI's Regional Subsidies Programme

PAKISTAN | Two Days Awareness Sessions at District Haripur, Khyber Pakhtunkhwa

After a successful organization of awareness sessions at District headquarter, Malakand, another two sessions were organized by the Provincial Ombudsman of Khyber Pakhtunkhwa in district Haripur. In order to inform the locals of the area about the role and responsibilities of the Ombudsman Institution, TMA Hall Haripur and University of Haripur were selected for the purpose. This project was supported by the IOI's Regional Subsidies Programme.



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Overview of the plenary session

NETHERLANDS | National Ombudsman held Conference on EU's Migration and Asylum Pact in Rotterdam

On June 12, 2026, the Pact on Migration and Asylum will enter into force. With the Pact, the European Union (EU) aims to reform European asylum and migration policy. Nine new EU regulations and one new EU directive have been adopted. For the National Ombudsman / IOI European Regional President, Reinier van Zutphen, a reason to organize an informal meeting where participants could exchange their experience so far with the implementation of the Migration Pact.



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M. Kassim Haroun Ali, le nouveau Médiateur de la République de Djibouti

DJIBOUTI | Nomination du nouveau Médiateur de la République de Djibouti

Son Excellence Monsieur Kassim Haroun Ali a été nommé Médiateur de la République de Djibouti par Décret Présidentiel n°2026-99/PRE du 25 mai 2026 pour un mandat de 5 ans.



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Catalan Ombudswoman Esther Giménez-Salinas presenting the 2025 Annual Report

SPAIN | Catalan Ombudswoman calls for country-wide agreement to transform the Catalan Government: "We must recover the mission of public service"

On 18 March 2026, the Catalan Ombudsman office presented the annual report for the year 2025, a document that records all its supervisory activity over the public authorities and the state of citizens' rights. In 2025, the institution recorded more than 25,000 actions, a record figure. The growth in complaints in regard to social matters stands out. The report's figures show the Catalan Government is under strain, slow, fails to respond to citizens' needs and has lost the capacity to carry out profound transformations.



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CANADA | Investigation report by the Protecteur du citoyen du Québec: a troubling reality behind bars

On May 27, 2026, Ombudsperson Marc-André Dowd released an investigation report on the management of complex cases in Québec’s detention facilities.



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AUSTRALIA | Tax Ombudsman records 127% spike in complaints

In the lead-up to tax time, the Tax Ombudsman Ruth Owen has released her first complaints data snapshot, showing a dramatic rise in complaints in recent months and highlighting debt complaints as the most significant topic of taxpayer concern.



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BELGIQUE | Rapport du Médiateur fédéral sur les services de migration

Le Médiateur fédéral a publié un rapport thématique sur les services de migration belges. Il porte sur le traitement des demandes de visas et de séjour par l’Offices des étrangers et le SPF Affaires étrangères. Depuis plusieurs années, le Médiateur fédéral reçoit de nombreuses et diverses plaintes persistantes sur le fonctionnement des services de migration.



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CY Committee on Social Welfare and Environmental Hygiene Affairs inspects the CCA and visits a natural carbon sink afforestation project site (May 8, 2026)

CONTROL YUAN, TAIWAN | Control Yuan’s Committee on Social Welfare and Environmental Hygiene Affairs inspects the Climate Change Administration, focusing on the implementation of carbon fees and progress in greenhouse gas reduction

To urge the government to implement Taiwan’s 2050 net-zero emissions target, the Control Yuan (CY)’s Committee on Social Welfare and Environmental Hygiene Affairs conducted an inspection visit to the Climate Change Administration (CCA) of the Ministry of Environment on May 8, 2026. The inspection focused on gaining an in-depth understanding of Taiwan’s effectiveness in reducing greenhouse gases, the issuance of domestic carbon credits, and the implementation of the carbon fee system.



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Mr. Adil Asghar, Dr. Khalid Hussain, Mr. Anwar Rasheed and Mr. Nasir Jamal Pasha and Mr. Muhammad Saleem along with Mr. Mehmet Akarca, Chief Ombudsman of Türkiye and President of OICOA and members of the Ombudsman of Türkiye

PAKISTAN | Office of the Ombudsman Punjab’s Training Visit to the Ombudsman Institution of Türkiye

The Office of the Ombudsman Punjab deputed a six-member delegation to participate in a specialized training programme hosted by the Ombudsman Institution of Türkiye in Ankara from 4–8 May 2026. The visit was organized under the framework of the Organization of Islamic Cooperation Ombudsman Association (OICOA) and provided a valuable platform for the exchange of knowledge, experience, and best practices in the field of administrative justice and public grievance redressal.



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f.l.t.r. Mr Fu Kui and Mr Jack Chan

HONG KONG, CHINA | Ombudsman meets with Deputy Secretary of Communist Party of China Central Commission for Discipline Inspection and Vice Chairman of National Commission of Supervision

The Ombudsman, Mr Jack Chan, on 9 June met with the Deputy Secretary of the Communist Party of China Central Commission for Discipline Inspection and Vice Chairman of the National Commission of Supervision (“NCS”), Mr Fu Kui. Leading an NCS delegation to pay an official visit to Hong Kong, Mr Fu called on the Office of The Ombudsman and exchanged views with Mr Chan and the directorate.



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(AOMF) Lettre d’information - Mai 2026

Date of article: 13/05/2026

Daily News of: 20/05/2026

Country:  WORLD

Author:

Article language: fr

Lettre d’information - Mai 2026

 

Retrouvez notre lettre d'information du mois avec les dernières actualités de l'association ainsi que celles des membres. Découvrez aussi la sélection des outils pédagogiques pour ce mois-ci.
 

 

 

 

LES DERNIÈRES ACTUALITÉS DE L’AOMF

 

 

 

LES DERNIÈRES ACTUALITÉS

 

 

 

 

 

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IOI Ombudsman News 16/2026

Date of article: 30/04/2026

Daily News of: 30/04/2026

Country:  WORLD

Author:

Article language: en


 

 


 

 

IOI | High-level panel on the importance of Ombudsman institutions’ compliance with the Venice Principles

On 18 May 2026 from 3pm to 6pm local time, the President of the UN General Assembly will convene a high-level panel at the UN Headquarters in New York on “The importance of complying with the Venice Principles for Ombudsman institutions to strengthen the institutions’ independence and autonomy and create an enabling environment to perform their mandate nationally and internationally” in accordance with General Assembly resolution 79/177. The event will be live streamed in all 6 official UN languages on the UN Web TV Website and a recorded video will be available in English and original language after the event. Kindly click here for more information on the event.



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Poldershop on the EU Migration Pact in Tallinn

IOI EUROPE | National Ombudsman convenes regional “Poldershop” on EU Migration Pact in Tallinn

In early April, the IOI European Regional President, Reinier van Zutphen, brought together staff from counterparts from Estonia, Finland, Latvia, Lithuania and Poland to discuss the implications of the EU’s Migration Pact, set to enter into force in June 2026. This meeting was organised in line with the meeting on the Migration Pact that took place in Brussels at the office of the Federal Ombudsman of Belgium. That session focused more on the migration movement in the Mediterranean region and in Estonia participants focused more on the Northern European experience.



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European Ombudsman Annual report 2025 is now available

EUROPE | European Ombudsman annual report for 2025 shows steep rise in complaints

European Ombudswoman Teresa Anjinho’s annual report for 2025 shows that the number of complaints handled by the office rose by 54 percent (from 2264 to 3490) compared to 2024 and that the number of inquiries rose by 19 percent (from 415 to 492). The steep rise is believed to be in part due to AI tools suggesting the Ombudsman when people look for help in relation to the EU administration.



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ARUBA | Great interest in the Ombudsman’s information sessions for institutions

The Ombudsman of Aruba recently announced that she will organize an information session for the institutions that fall under the National Ombudsman Ordinance on May 5th and 7th. The institutions have shown great interest and both sessions were fully booked within a few days. Therefore, registration is currently closed. The Ombudsman will continue offering these sessions to institutions.



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A new investigation report on COVID grants is now available

Australia | NSW Ombudsman reveals failings in COVID grant compliance audits

Tabled in Parliament on 28 April 2026, the NSW Ombudsman's report Investigation into the compliance audit program for COVID grants identifies unfairness in outcomes for audited grant recipients and highlights the importance of having clear and comprehensive frameworks in place prior to the commencement of audit programs.



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SOUTH KOREA | Visually Impaired Individuals Can Now Directly Check the Results of Administrative Appeals with the Newly Launched Voice Support Service

The Central Administrative Appeals Commission under the ACRC launched a service on 6 March 2026 that delivers written decisions of administrative appeals in audio format. Since it can be used by all 90 administrative appeal agencies operating within the Online Administrative Appeals System, it is expected to significantly enhance convenience for citizens filing administrative appeals.



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Foto grupal de la inspección. (31 de marzo de 2026)

YUAN DE CONTROL, TAIWÁN | El Comité de Asuntos Judiciales y de Administración Penitenciaria del Yuan de Control inspecciona el Yuan Judicial

El 31 de marzo de 2026, el miembro y convocante del Comité de Asuntos Judiciales y de Administración Penitenciaria del Yuan de Control, el presidente interino del Yuan de Control y otros 11 miembros del Yuan de Control realizaron una visita de inspección al Yuan Judicial. Acompañados por el presidente interino del Yuan Judicial, la comitiva escuchó presentaciones sobre las actividades del Yuan Judicial, el sistema de evaluación de abogados y la supervisión de notarios privados. Posteriormente se mantuvo un coloquio.



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Booklet of Services launched in the Tikuna Language

Brazil | The ‘DPU in Indigenous Languages’ Project launches a Booklet of Services in the Tikuna Language

Driven by concerns about access to rights and linguistic accessibility for Indigenous populations, on Wednesday 8 April 2026, the “DPU in Indigenous Languages” project launched a booklet containing basic rights information in the Tikuna Language, spoken by the Magüta/Tikuna people of the State of Amazonas. This initiative results from a partnership between the Working Group on Indigenous Peoples and the Office for Translation Services. The launch took place at DPU headquarters, with representatives of the Magüta/Tikuna People in attendance.



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UK | Knife attack might not have happened if mental health care had been better

The Parliamentary and Health Service Ombudsman (PHSO) has repeatedly raised concerns about systemic failings in mental health services. These included poor care planning and discharging the patient without reviewing his risk level. 



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El Protocolo ha sido firmado entre la Iglesia católica, el Gobierno y el Defensor del Pueblo

España | Defensor del Pueble pone en marcha del sistema de reparación a las víctimas de abusos sexuales en el ámbito de la Iglesia católica

La Unidad de Víctimas del Defensor del Pueblo ya está constituida y la componen dieciséis profesionales independientes y expertos en victimología, psicología, criminología y en diversas disciplinas jurídicas. Se responsabilizará de la evaluación individualizada de las solicitudes y la elaboración de la propuesta de valoración de reconocimiento de la condición de víctima y de su reparación.



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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011