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(AOMF) Lettre d’information - Mai 2026

Date of article: 13/05/2026

Daily News of: 20/05/2026

Country: WORLD

Author:

Article language: fr

Lettre d’information - Mai 2026

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IOI Ombudsman News 16/2026

Date of article: 30/04/2026

Daily News of: 30/04/2026

Country: WORLD

Author:

Article language: en

	IOI \| High-level panel on the importance of Ombudsman institutions’ compliance with the Venice Principles On 18 May 2026 from 3pm to 6pm local time, the President of the UN General Assembly will convene a high-level panel at the UN Headquarters in New York on “The importance of complying with the Venice Principles for Ombudsman institutions to strengthen the institutions’ independence and autonomy and create an enabling environment to perform their mandate nationally and internationally” in accordance with General Assembly resolution 79/177. The event will be live streamed in all 6 official UN languages on the UN Web TV Website and a recorded video will be available in English and original language after the event. Kindly click here for more information on the event. » more information » google translate (Francais) » google translate (Español)

	IOI EUROPE \| National Ombudsman convenes regional “Poldershop” on EU Migration Pact in Tallinn In early April, the IOI European Regional President, Reinier van Zutphen, brought together staff from counterparts from Estonia, Finland, Latvia, Lithuania and Poland to discuss the implications of the EU’s Migration Pact, set to enter into force in June 2026. This meeting was organised in line with the meeting on the Migration Pact that took place in Brussels at the office of the Federal Ombudsman of Belgium. That session focused more on the migration movement in the Mediterranean region and in Estonia participants focused more on the Northern European experience. » more information » google translate (Francais) » google translate (Español)

	EUROPE \| European Ombudsman annual report for 2025 shows steep rise in complaints European Ombudswoman Teresa Anjinho’s annual report for 2025 shows that the number of complaints handled by the office rose by 54 percent (from 2264 to 3490) compared to 2024 and that the number of inquiries rose by 19 percent (from 415 to 492). The steep rise is believed to be in part due to AI tools suggesting the Ombudsman when people look for help in relation to the EU administration. » more information » google translate (Francais) » google translate (Español)

	ARUBA \| Great interest in the Ombudsman’s information sessions for institutions The Ombudsman of Aruba recently announced that she will organize an information session for the institutions that fall under the National Ombudsman Ordinance on May 5th and 7th. The institutions have shown great interest and both sessions were fully booked within a few days. Therefore, registration is currently closed. The Ombudsman will continue offering these sessions to institutions. » more information » google translate (Francais) » google translate (Español)

	Australia \| NSW Ombudsman reveals failings in COVID grant compliance audits Tabled in Parliament on 28 April 2026, the NSW Ombudsman's report Investigation into the compliance audit program for COVID grants identifies unfairness in outcomes for audited grant recipients and highlights the importance of having clear and comprehensive frameworks in place prior to the commencement of audit programs. » more information » google translate (Francais) » google translate (Español)

	SOUTH KOREA \| Visually Impaired Individuals Can Now Directly Check the Results of Administrative Appeals with the Newly Launched Voice Support Service The Central Administrative Appeals Commission under the ACRC launched a service on 6 March 2026 that delivers written decisions of administrative appeals in audio format. Since it can be used by all 90 administrative appeal agencies operating within the Online Administrative Appeals System, it is expected to significantly enhance convenience for citizens filing administrative appeals. » more information » google translate (Francais) » google translate (Español)

	YUAN DE CONTROL, TAIWÁN \| El Comité de Asuntos Judiciales y de Administración Penitenciaria del Yuan de Control inspecciona el Yuan Judicial El 31 de marzo de 2026, el miembro y convocante del Comité de Asuntos Judiciales y de Administración Penitenciaria del Yuan de Control, el presidente interino del Yuan de Control y otros 11 miembros del Yuan de Control realizaron una visita de inspección al Yuan Judicial. Acompañados por el presidente interino del Yuan Judicial, la comitiva escuchó presentaciones sobre las actividades del Yuan Judicial, el sistema de evaluación de abogados y la supervisión de notarios privados. Posteriormente se mantuvo un coloquio. » more information » google translate (Francais) » google translate (Español)

	Brazil \| The ‘DPU in Indigenous Languages’ Project launches a Booklet of Services in the Tikuna Language Driven by concerns about access to rights and linguistic accessibility for Indigenous populations, on Wednesday 8 April 2026, the “DPU in Indigenous Languages” project launched a booklet containing basic rights information in the Tikuna Language, spoken by the Magüta/Tikuna people of the State of Amazonas. This initiative results from a partnership between the Working Group on Indigenous Peoples and the Office for Translation Services. The launch took place at DPU headquarters, with representatives of the Magüta/Tikuna People in attendance. » more information » google translate (Francais) » google translate (Español)

	UK \| Knife attack might not have happened if mental health care had been better The Parliamentary and Health Service Ombudsman (PHSO) has repeatedly raised concerns about systemic failings in mental health services. These included poor care planning and discharging the patient without reviewing his risk level. » more information » google translate (Francais) » google translate (Español)

	España \| Defensor del Pueble pone en marcha del sistema de reparación a las víctimas de abusos sexuales en el ámbito de la Iglesia católica La Unidad de Víctimas del Defensor del Pueblo ya está constituida y la componen dieciséis profesionales independientes y expertos en victimología, psicología, criminología y en diversas disciplinas jurídicas. Se responsabilizará de la evaluación individualizada de las solicitudes y la elaboración de la propuesta de valoración de reconocimiento de la condición de víctima y de su reparación. » more information » google translate » google translate (Francais)

IOI Ombudsman News 13/2026

Date of article: 10/04/2026

Daily News of: 14/04/2026

Country: WORLD

Author:

Article language: en

	CURAÇAO \| Webinar on Ombudsman institution principles The Office of the Ombudsman of Curaçao invites you to a webinar dedicated to the Principles on the Protection and Promotion of the Ombudsman Institution (Venice Principles), which will take place on 16 April 2026 (4.00 PM GMT). » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	ITALY \| III International Ombudsman Conference – Italian Edition: Update on Participation and Program The Office of the Ombudsman of the Lazio Region is pleased to provide an update on the III International Ombudsman Conference – Italian Edition, to be held in Rome at the Chamber of Deputies on 28–29 May 2026. Kindly click here to receive information on the programme and the participants. » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	CANADA \| New Commissioner of Official Languages of Canada appointed Kelly Burke took office as Canada’s eighth Commissioner of Official Languages on March 30, 2026. Recognized for her strategic vision, her ability to engage in dialogue and her commitment to a truly bilingual Canada, Ms. Burke is approaching her new role with a focus on modernizing the language policy framework, strengthening public trust and making official languages a catalyst for unity, equity and vitality for all generations. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	SOUTH KOREA \| Appointment of new ACRC Chairperson Mr. Il Yeon JUNG was appointed by the President as the 10^th Chairperson of the ACRC on 4 March this year. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Deputy Ombudsman becomes Acting Ombudsman of Ontario Barbara Finlay has assumed the role of Ombudsman of Ontario (Acting), effective 1 April 2026, pending the Legislative Assembly’s appointment of a permanent Ombudsman. She takes over from Paul Dubé, who completed his second five-year term the previous day. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	IOI Europe \| Regional Quarterly Newsletter: January - March 2026 In its quarterly newsletter, the European Region of the International Ombudsman Institute shares its activities for the period of January – March 2026. Kindly click here to access the newsletter. » more information » google translate (Francais) » google translate (Español)

	FRANCE \| La Défenseure des droits publie son rapport annuel pour l’année 2025 Chaque année, le Défenseur des droits rend compte de son action dans les cinq missions qui lui sont dévolues : défense des droits et libertés des usagers des services publics, défense et promotion des droits de l'enfant, lutte contre les discriminations et promotion de l'égalité, respect de la déontologie par les professionnels de la sécurité, orientation et protection des lanceurs d'alerte. Le rapport d’activité de l’année 2025 fait le bilan des réclamations instruites par l’institution et des travaux menés dans ces cinq domaines. Il présente, en creux, un état de la société à travers les atteintes au droit constatées dans l’année écoulée. » more information » google translate » google translate (Español)

	AUSTRALIA \| Government agencies unfairly administering financial remedies The Commonwealth Ombudsman has released a report about its investigation into the use of financial remedies by Australian government agencies. The investigation found instances where the administration of financial remedies for government wrongs was defensive, passive, secretive, inconsistent and untimely. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Informe anual del Ararteko al Parlamento Vasco 2025 En 2025 el Ararteko inició un cambio para mejorar su modo de organizar la atención a la ciudadanía, mediante un modelo de atención ciudadana en tres niveles. Este modelo asegura el acompañamiento personalizado y cercano a la ciudadanía que acude al Ararteko y a sus oficinas de atención directa -un acompañamiento siempre necesario, especialmente en contextos de vulnerabilidad y complejidad administrativa-, ofreciendo una respuesta progresiva, coherente y multicanal, adaptada a las particularidades de cada caso, que permite, además, una categorización más precisa de la actividad que desarrolla la institución. » more information » google translate » google translate (Francais)

	BELGIUM \| Citizens need an accessible government specifically tailored to them: Record number of second line complaints at the Flemish Ombudsman Service In 2025, the Flemish Ombudsman Service received 10,158 questions and complaints, with a remarkable increase in the number of second‑line complaints. A growing cohort of citizens ends up at the Flemish Ombuds Service when procedures are too complex, when they struggle with digital public service desks, or when communication from governmental actors is unclear. According to Flemish Ombudsman, Myriam Parys, these signals show that there is still room for improvement for the Flemish Government when it comes to becoming more accessible, transparent, and responsive. That is why she is advocating more than ever for a government that is tailored to the needs of the people. » more information » google translate (Francais) » google translate (Español)

	ARUBA \| The ombudsman calls upon Elmar, SETAR, Web Aruba and Serlimar to introduce a complaints procedure The Ombudsman of Aruba, Ms. Jurima Bryson LL.M. has published the report “Het Luisterend Oog, In kader brengen van instellingen” (Dutch for “The Listening Eye”) on March 9th, 2026. In this report 564 institutions on Aruba, that fall under the National Ombudsman Ordinance, have been identified. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Capacity Building & Hands-on Training Workshop on “Disposal of Revenue Complaints” Under the direction and guidance of the Honorable Ombudsman, a series of five hands-on training workshops were organized based on her observations on the earlier two webinars. This was aimed at improvement in disposal of Revenue related complaints at regional offices, with a focus on consistency and the correct application of relevant laws. The first capacity-building hands-on training workshop on “Disposal of Revenue Complaints” was held at the Office of the Ombudsman, Punjab, on 24th March 2026 in Lahore. » more information » google translate (Francais) » google translate (Español)

(AOMF) Lettre d’information - Avril 2026

Date of article: 02/04/2026

Daily News of: 02/04/2026

Country: WORLD

Author:

Article language: fr

Lettre d’information - Avril 2026

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Découvrez Agora, la plateforme de formation en ligne développée par l’UNICEF pour accompagner l’apprentissage et le développement des compétences à l’échelle mondiale. Accessible gratuitement, Agora propose un large catalogue de formations destinées au personnel de l’UNICEF, à ses partenaires et au grand public. Les utilisateurs peuvent explorer des formations sur de nombreux thèmes liés aux enjeux internationaux et au travail humanitaire.

Découvrez les formations en ligne du collectif #NousToutes, des sessions gratuites ouvertes à toutes et tous pour mieux comprendre les violences sexistes et sexuelles et leur caractère systémique. Ces formations, d’une durée de 2h à 2h30, se déroulent en ligne sur Zoom et peuvent accueillir jusqu’à 1000 participant·es par session.

Découvrez le rapport de la Cour des comptes sur l’inclusion dans l’emploi des personnes en situation de handicap, publié le 26 janvier 2026. Cette évaluation des politiques publiques analyse les dispositifs existants et formule 7 recommandations pour améliorer l’insertion professionnelle des travailleurs et travailleuses en situation de handicap.

IOI Ombudsman News 12/2026

Date of article: 27/03/2026

Daily News of: 27/03/2026

Country: WORLD

Author:

Article language: en

	ESPAÑA \| Presentación del informe anual de 2025 del Defensor del Pueblo El martes, el 24 de marzo de 2026, el Defensor del Pueblo, Ángel Gabilondo, ha registrado en las Cortes Generales el Informe anual de la actividad de la institución en 2025, y ha hecho entrega del mismo a la presidenta del Congreso de los Diputados, Francina Armengol. El Informe será entregado el próximo 9 de abril al presidente del Senado, Pedro Rollán, en el Palacio del Senado. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Ontario Ombudsman issues end-of-term report on historic decade of promoting fairness and rights On 24 March 2026, Ontario Ombudsman Paul Dubé published a special report summarizing his 10 years in office, a period of historic growth in public sector oversight. The departing Ombudsman, whose term ends March 31, highlights improvements in public services, but also calls attention to persistent issues, like the urgent ongoing “crisis” in the province’s overcrowded jails. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	SLOVENIA \| On World Down Syndrome Day: Together Against Loneliness On 20 March 2026, the Colourful as a Butterfly event took place in Krško to mark World Down Syndrome Day. The Human Rights Ombudswoman, Dr Simona Drenik Bavdek, addressed those present. She emphasised that this day provides an opportunity to reflect on the fundamental connectedness between people. She highlighted the importance of meeting and getting to know one another in order to build relationships, as this enables an understanding of an individual’s needs and creates space for support, assistance, and shared well-being. » more information » google translate (Francais) » google translate (Español)

	AUSTRIA \| Ombudsperson Gaby Schwarz Presents Special Report: Care for Inmates with Mental Illness Is Precarious! Ombudsperson Gaby Schwarz, together with the head of the Federal Commission, Dr. Reinhard Klaushofer, presented the alarming findings of the special report “Persons with Mental Illness: Care in the Penitentiary System Under Scrutiny.” » more information » google translate (Francais) » google translate (Español)

	DENMARK \| More focus on dialogue between forensic psychiatric departments and municipalities in connection with discharge of patients In 2025, the Parliamentary Ombudsman visited Denmark’s eight departments of forensic psychiatry. In his thematic report, which was published in English on 6 February 2026, the Ombudsman summarises the results of the thematic visits and makes a number of general recommendations. » more information » google translate (Francais) » google translate (Español)

	FRANCE \| Paquet « Digital Omnibus » : La Défenseure des droits et plus de 60 institutions européennes indépendantes, alertent sur les risques d’affaiblissement des garanties en matière de prévention des discriminations et respect des droits fondamentaux La Défenseure des droits, aux côtés de ses homologues européens réunis au sein du réseau Equinet (European Network of National Equality Bodies), conjointement avec le réseau ENNHRI (European Network of National Human Rights Institutions), dont la CNCDH est membre, appelle les institutions européennes à préserver de solides garanties en matière d’égalité et de droits fondamentaux dans le cadre des propositions législatives dites « Digital Omnibus ». » more information » google translate » google translate (Español)

	TURKS AND CAICOS ISLANDS \| Turks and Caicos Islands Office of the Complaints Commission Strengthens Regional Ties Through Sint Maarten Attachment The Turks and Caicos Islands Office of the Complaints Commission is pleased to announce the successful completion of a one-week professional attachment, held from March 9th -13th 2026, by Investigative Officer, Ms. Raynae Myers, at the Bureau Ombudsman Office in Sint Maarten. » more information » google translate (Francais) » google translate (Español)

	SOUTH KOREA \| ACRC Announces “2026 Comprehensive Integrity Assessment Plan for Public Institutions The ACRC focuses on disseminating a culture of integrity among younger generations and improving corruption-prone areas in local communities through expanded assessments that include national and public universities as well as local public corporations and agencies, in order to support the national task “Reform Corruption Prevention Systems to Realize the Rights of Citizens”. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| State Land Worth Rs. 55.7 million Retrieved from Illegal Occupation The Office of the Ombudsman Punjab successfully retrieved 2250 Kanals of state-owned land from illegal occupants. With an estimated market value exceeding Rs. 55.7 million, the recovered land belonged to various government departments. » more information » google translate (Francais) » google translate (Español)

	AUSTRALIA \| Can I talk about this? National Student Ombudsman report on confidentiality clauses The National Student Ombudsman (NSO) has released its first public investigation report into the use of confidentiality requirements in university complaint handling. While confidentiality can help protect the integrity of a complaint process, unreasonable confidentiality requirements can silence complainants, including victim-survivors of gender-based violence. » more information » google translate (Francais) » google translate (Español)

	IOI \| High-level panel on the importance of Ombudsman institutions’ compliance with the Venice Principles On 18 May 2026 from 3pm to 6pm local time, the President of the UN General Assembly will convene a high-level panel at the UN Headquarters in New York on “The importance of complying with the Venice Principles for Ombudsman institutions to strengthen the institutions’ independence and autonomy and create an enabling environment to perform their mandate nationally and internationally” in accordance with General Assembly resolution 79/177. The event will be live streamed in all 6 official UN languages on the UN Web TV Website and a recorded video will be available in English and original language after the event. Kindly click here for more information on the event. » more information » google translate (Francais) » google translate (Español)

	IOI EUROPE \| National Ombudsman convenes regional “Poldershop” on EU Migration Pact in Tallinn In early April, the IOI European Regional President, Reinier van Zutphen, brought together staff from counterparts from Estonia, Finland, Latvia, Lithuania and Poland to discuss the implications of the EU’s Migration Pact, set to enter into force in June 2026. This meeting was organised in line with the meeting on the Migration Pact that took place in Brussels at the office of the Federal Ombudsman of Belgium. That session focused more on the migration movement in the Mediterranean region and in Estonia participants focused more on the Northern European experience. » more information » google translate (Francais) » google translate (Español)

	EUROPE \| European Ombudsman annual report for 2025 shows steep rise in complaints European Ombudswoman Teresa Anjinho’s annual report for 2025 shows that the number of complaints handled by the office rose by 54 percent (from 2264 to 3490) compared to 2024 and that the number of inquiries rose by 19 percent (from 415 to 492). The steep rise is believed to be in part due to AI tools suggesting the Ombudsman when people look for help in relation to the EU administration. » more information » google translate (Francais) » google translate (Español)

	ARUBA \| Great interest in the Ombudsman’s information sessions for institutions The Ombudsman of Aruba recently announced that she will organize an information session for the institutions that fall under the National Ombudsman Ordinance on May 5th and 7th. The institutions have shown great interest and both sessions were fully booked within a few days. Therefore, registration is currently closed. The Ombudsman will continue offering these sessions to institutions. » more information » google translate (Francais) » google translate (Español)

	Australia \| NSW Ombudsman reveals failings in COVID grant compliance audits Tabled in Parliament on 28 April 2026, the NSW Ombudsman's report Investigation into the compliance audit program for COVID grants identifies unfairness in outcomes for audited grant recipients and highlights the importance of having clear and comprehensive frameworks in place prior to the commencement of audit programs. » more information » google translate (Francais) » google translate (Español)

	SOUTH KOREA \| Visually Impaired Individuals Can Now Directly Check the Results of Administrative Appeals with the Newly Launched Voice Support Service The Central Administrative Appeals Commission under the ACRC launched a service on 6 March 2026 that delivers written decisions of administrative appeals in audio format. Since it can be used by all 90 administrative appeal agencies operating within the Online Administrative Appeals System, it is expected to significantly enhance convenience for citizens filing administrative appeals. » more information » google translate (Francais) » google translate (Español)

	YUAN DE CONTROL, TAIWÁN \| El Comité de Asuntos Judiciales y de Administración Penitenciaria del Yuan de Control inspecciona el Yuan Judicial El 31 de marzo de 2026, el miembro y convocante del Comité de Asuntos Judiciales y de Administración Penitenciaria del Yuan de Control, el presidente interino del Yuan de Control y otros 11 miembros del Yuan de Control realizaron una visita de inspección al Yuan Judicial. Acompañados por el presidente interino del Yuan Judicial, la comitiva escuchó presentaciones sobre las actividades del Yuan Judicial, el sistema de evaluación de abogados y la supervisión de notarios privados. Posteriormente se mantuvo un coloquio. » more information » google translate (Francais) » google translate (Español)

	Brazil \| The ‘DPU in Indigenous Languages’ Project launches a Booklet of Services in the Tikuna Language Driven by concerns about access to rights and linguistic accessibility for Indigenous populations, on Wednesday 8 April 2026, the “DPU in Indigenous Languages” project launched a booklet containing basic rights information in the Tikuna Language, spoken by the Magüta/Tikuna people of the State of Amazonas. This initiative results from a partnership between the Working Group on Indigenous Peoples and the Office for Translation Services. The launch took place at DPU headquarters, with representatives of the Magüta/Tikuna People in attendance. » more information » google translate (Francais) » google translate (Español)

	UK \| Knife attack might not have happened if mental health care had been better The Parliamentary and Health Service Ombudsman (PHSO) has repeatedly raised concerns about systemic failings in mental health services. These included poor care planning and discharging the patient without reviewing his risk level. » more information » google translate (Francais) » google translate (Español)

	España \| Defensor del Pueble pone en marcha del sistema de reparación a las víctimas de abusos sexuales en el ámbito de la Iglesia católica La Unidad de Víctimas del Defensor del Pueblo ya está constituida y la componen dieciséis profesionales independientes y expertos en victimología, psicología, criminología y en diversas disciplinas jurídicas. Se responsabilizará de la evaluación individualizada de las solicitudes y la elaboración de la propuesta de valoración de reconocimiento de la condición de víctima y de su reparación. » more information » google translate » google translate (Francais)

	CURAÇAO \| Webinar on Ombudsman institution principles The Office of the Ombudsman of Curaçao invites you to a webinar dedicated to the Principles on the Protection and Promotion of the Ombudsman Institution (Venice Principles), which will take place on 16 April 2026 (4.00 PM GMT). » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	ITALY \| III International Ombudsman Conference – Italian Edition: Update on Participation and Program The Office of the Ombudsman of the Lazio Region is pleased to provide an update on the III International Ombudsman Conference – Italian Edition, to be held in Rome at the Chamber of Deputies on 28–29 May 2026. Kindly click here to receive information on the programme and the participants. » more information » más en Español » plus en Francais » google translate (Francais) » google translate (Español)

	CANADA \| New Commissioner of Official Languages of Canada appointed Kelly Burke took office as Canada’s eighth Commissioner of Official Languages on March 30, 2026. Recognized for her strategic vision, her ability to engage in dialogue and her commitment to a truly bilingual Canada, Ms. Burke is approaching her new role with a focus on modernizing the language policy framework, strengthening public trust and making official languages a catalyst for unity, equity and vitality for all generations. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	SOUTH KOREA \| Appointment of new ACRC Chairperson Mr. Il Yeon JUNG was appointed by the President as the 10^th Chairperson of the ACRC on 4 March this year. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Deputy Ombudsman becomes Acting Ombudsman of Ontario Barbara Finlay has assumed the role of Ombudsman of Ontario (Acting), effective 1 April 2026, pending the Legislative Assembly’s appointment of a permanent Ombudsman. She takes over from Paul Dubé, who completed his second five-year term the previous day. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	IOI Europe \| Regional Quarterly Newsletter: January - March 2026 In its quarterly newsletter, the European Region of the International Ombudsman Institute shares its activities for the period of January – March 2026. Kindly click here to access the newsletter. » more information » google translate (Francais) » google translate (Español)

	FRANCE \| La Défenseure des droits publie son rapport annuel pour l’année 2025 Chaque année, le Défenseur des droits rend compte de son action dans les cinq missions qui lui sont dévolues : défense des droits et libertés des usagers des services publics, défense et promotion des droits de l'enfant, lutte contre les discriminations et promotion de l'égalité, respect de la déontologie par les professionnels de la sécurité, orientation et protection des lanceurs d'alerte. Le rapport d’activité de l’année 2025 fait le bilan des réclamations instruites par l’institution et des travaux menés dans ces cinq domaines. Il présente, en creux, un état de la société à travers les atteintes au droit constatées dans l’année écoulée. » more information » google translate » google translate (Español)

	AUSTRALIA \| Government agencies unfairly administering financial remedies The Commonwealth Ombudsman has released a report about its investigation into the use of financial remedies by Australian government agencies. The investigation found instances where the administration of financial remedies for government wrongs was defensive, passive, secretive, inconsistent and untimely. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Informe anual del Ararteko al Parlamento Vasco 2025 En 2025 el Ararteko inició un cambio para mejorar su modo de organizar la atención a la ciudadanía, mediante un modelo de atención ciudadana en tres niveles. Este modelo asegura el acompañamiento personalizado y cercano a la ciudadanía que acude al Ararteko y a sus oficinas de atención directa -un acompañamiento siempre necesario, especialmente en contextos de vulnerabilidad y complejidad administrativa-, ofreciendo una respuesta progresiva, coherente y multicanal, adaptada a las particularidades de cada caso, que permite, además, una categorización más precisa de la actividad que desarrolla la institución. » more information » google translate » google translate (Francais)

	BELGIUM \| Citizens need an accessible government specifically tailored to them: Record number of second line complaints at the Flemish Ombudsman Service In 2025, the Flemish Ombudsman Service received 10,158 questions and complaints, with a remarkable increase in the number of second‑line complaints. A growing cohort of citizens ends up at the Flemish Ombuds Service when procedures are too complex, when they struggle with digital public service desks, or when communication from governmental actors is unclear. According to Flemish Ombudsman, Myriam Parys, these signals show that there is still room for improvement for the Flemish Government when it comes to becoming more accessible, transparent, and responsive. That is why she is advocating more than ever for a government that is tailored to the needs of the people. » more information » google translate (Francais) » google translate (Español)

	ARUBA \| The ombudsman calls upon Elmar, SETAR, Web Aruba and Serlimar to introduce a complaints procedure The Ombudsman of Aruba, Ms. Jurima Bryson LL.M. has published the report “Het Luisterend Oog, In kader brengen van instellingen” (Dutch for “The Listening Eye”) on March 9th, 2026. In this report 564 institutions on Aruba, that fall under the National Ombudsman Ordinance, have been identified. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Capacity Building & Hands-on Training Workshop on “Disposal of Revenue Complaints” Under the direction and guidance of the Honorable Ombudsman, a series of five hands-on training workshops were organized based on her observations on the earlier two webinars. This was aimed at improvement in disposal of Revenue related complaints at regional offices, with a focus on consistency and the correct application of relevant laws. The first capacity-building hands-on training workshop on “Disposal of Revenue Complaints” was held at the Office of the Ombudsman, Punjab, on 24th March 2026 in Lahore. » more information » google translate (Francais) » google translate (Español)

	ESPAÑA \| Presentación del informe anual de 2025 del Defensor del Pueblo El martes, el 24 de marzo de 2026, el Defensor del Pueblo, Ángel Gabilondo, ha registrado en las Cortes Generales el Informe anual de la actividad de la institución en 2025, y ha hecho entrega del mismo a la presidenta del Congreso de los Diputados, Francina Armengol. El Informe será entregado el próximo 9 de abril al presidente del Senado, Pedro Rollán, en el Palacio del Senado. » more information » google translate (Francais) » google translate (Español)

	CANADA \| Ontario Ombudsman issues end-of-term report on historic decade of promoting fairness and rights On 24 March 2026, Ontario Ombudsman Paul Dubé published a special report summarizing his 10 years in office, a period of historic growth in public sector oversight. The departing Ombudsman, whose term ends March 31, highlights improvements in public services, but also calls attention to persistent issues, like the urgent ongoing “crisis” in the province’s overcrowded jails. » more information » plus en Francais » google translate (Francais) » google translate (Español)

	SLOVENIA \| On World Down Syndrome Day: Together Against Loneliness On 20 March 2026, the Colourful as a Butterfly event took place in Krško to mark World Down Syndrome Day. The Human Rights Ombudswoman, Dr Simona Drenik Bavdek, addressed those present. She emphasised that this day provides an opportunity to reflect on the fundamental connectedness between people. She highlighted the importance of meeting and getting to know one another in order to build relationships, as this enables an understanding of an individual’s needs and creates space for support, assistance, and shared well-being. » more information » google translate (Francais) » google translate (Español)

	AUSTRIA \| Ombudsperson Gaby Schwarz Presents Special Report: Care for Inmates with Mental Illness Is Precarious! Ombudsperson Gaby Schwarz, together with the head of the Federal Commission, Dr. Reinhard Klaushofer, presented the alarming findings of the special report “Persons with Mental Illness: Care in the Penitentiary System Under Scrutiny.” » more information » google translate (Francais) » google translate (Español)

	DENMARK \| More focus on dialogue between forensic psychiatric departments and municipalities in connection with discharge of patients In 2025, the Parliamentary Ombudsman visited Denmark’s eight departments of forensic psychiatry. In his thematic report, which was published in English on 6 February 2026, the Ombudsman summarises the results of the thematic visits and makes a number of general recommendations. » more information » google translate (Francais) » google translate (Español)

	FRANCE \| Paquet « Digital Omnibus » : La Défenseure des droits et plus de 60 institutions européennes indépendantes, alertent sur les risques d’affaiblissement des garanties en matière de prévention des discriminations et respect des droits fondamentaux La Défenseure des droits, aux côtés de ses homologues européens réunis au sein du réseau Equinet (European Network of National Equality Bodies), conjointement avec le réseau ENNHRI (European Network of National Human Rights Institutions), dont la CNCDH est membre, appelle les institutions européennes à préserver de solides garanties en matière d’égalité et de droits fondamentaux dans le cadre des propositions législatives dites « Digital Omnibus ». » more information » google translate » google translate (Español)

	TURKS AND CAICOS ISLANDS \| Turks and Caicos Islands Office of the Complaints Commission Strengthens Regional Ties Through Sint Maarten Attachment The Turks and Caicos Islands Office of the Complaints Commission is pleased to announce the successful completion of a one-week professional attachment, held from March 9th -13th 2026, by Investigative Officer, Ms. Raynae Myers, at the Bureau Ombudsman Office in Sint Maarten. » more information » google translate (Francais) » google translate (Español)

	SOUTH KOREA \| ACRC Announces “2026 Comprehensive Integrity Assessment Plan for Public Institutions The ACRC focuses on disseminating a culture of integrity among younger generations and improving corruption-prone areas in local communities through expanded assessments that include national and public universities as well as local public corporations and agencies, in order to support the national task “Reform Corruption Prevention Systems to Realize the Rights of Citizens”. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| State Land Worth Rs. 55.7 million Retrieved from Illegal Occupation The Office of the Ombudsman Punjab successfully retrieved 2250 Kanals of state-owned land from illegal occupants. With an estimated market value exceeding Rs. 55.7 million, the recovered land belonged to various government departments. » more information » google translate (Francais) » google translate (Español)

	AUSTRALIA \| Can I talk about this? National Student Ombudsman report on confidentiality clauses The National Student Ombudsman (NSO) has released its first public investigation report into the use of confidentiality requirements in university complaint handling. While confidentiality can help protect the integrity of a complaint process, unreasonable confidentiality requirements can silence complainants, including victim-survivors of gender-based violence. » more information » google translate (Francais) » google translate (Español)

Lettre d’information - Mai 2026

Lettre d’information - Avril 2026

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