IOI Ombudsman News 39/2026

Date of article: 16/10/2026

Daily News of: 16/10/2026

Country:  WORLD

Author:

Article language: en

 


 

Registration is now open

Curaçao | Invitation to the Third International Ombud Expo 2027, Willemstad, Curaçao

The Third International Ombud Expo 2027 under the theme "Just Society for All: Celebrating Facilitators and Promoters in a Challenging World" will bring together over 300 ombud offices, human rights bodies, grievance handlers, integrity organisations, and other oversight and governance institutions from more than 100 countries. The Expo will serve as a global platform for exhibition and the showcasing of their roles, operations, and performance impact. The registration for this event is now open.



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The Office of the Ombudsman Punjab celebrates its 30th anniversary, welcoming delegates from around the world in Lahore, Pakistan

PAKISTAN | Ombudsman Punjab Marks 30 Years with International Conference on Institutional Evolution, Digital Transformation and Best Practices

The Office of the Ombudsman Punjab celebrated its 30th anniversary by hosting an international conference. The event brought together ombudsmen, human rights experts and representatives from different parts of the world to deliberate on ways to strengthen ombudsman institutions.



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EUROPE | Ombudswoman encourages Commission to fulfil AI Act objectives for energy consumption data

Upon closing an inquiry related to general purpose AI models and energy consumption, European Ombudswoman Teresa Anjinho encouraged the European Commission to continue to improve technical solutions to better enable AI providers to estimate their models’ energy use and meet the objectives set out in the EU’s AI Act.



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The Complaint Handling Forum will take place from 26-30 October 2026

Australia | The Future is Now: AI, evolving expectations and fresh perspectives in complaint handling

From 26 – 30 October 2026, the Office of the Commonwealth Ombudsman will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including a complaint leaders panel discussion featuring the Commonwealth Ombudsman, Iain Anderson, with senior leaders from Australia’s social services agency, postal entity, and financial complaints authority.



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Belgium | Artificial intelligence (AI) helps citizens write complaints: discover our sample prompt

Citizens are increasingly using artificial intelligence (AI) when interacting with government services. This development creates opportunities, but it also highlights a new challenge: how can we ensure that citizens use AI in a critical and responsible way? During Digital Week, the Flemish Ombudsman Service launched a web page featuring a sample prompt that helps citizens use AI to draft a complaint.



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New Zealand | Ombudsman’s office releases new guidance on official information and the use of AI

The Office of the Ombudsman has published new guidance on official information and the use of artificial intelligence (AI) for requesters, agencies and complainants. Chief Ombudsman John Allen says the increasing use of AI is reshaping the way information is accessed, interpreted and understood.



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Bahrain | The Ombudsman Institution: A Firm Pillar of Good Governance and the Rule of Law in the Pioneering Bahraini Experience

On the occasion of World Ombudsman Day, the Independent Ombudsman Office of the  Kingdom of Bahrain is pleased to share the statement issued by Her Excellency Ombudswoman, Mrs. Ghada Hamid Habeeb, to mark this important occasion, reaffirming the Office’s commitment to promoting fairness, accountability, and the principles of good governance. Please click here to access the full statement.



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Ms Bryson moderated one panel at the Aruba Human Rights Conference 2026

ARUBA | In conversation about human rights, democracy and the rule of law

On 2 October 2026, the Aruba Human Rights Conference 2026 took place at the University of Aruba. As a section in the program, there was a panel discussion moderated by the Ombudsman of Aruba, Ms. Jurima Bryson, LL.M.



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IOI Ombudsman News 38/2026

Date of article: 09/10/2026

Daily News of: 09/10/2026

Country:  WORLD

Author:

Article language: en


 

 


 

 

IOI Europe | IOI European Region Quarterly Newsletter: July to September 2026

In its quarterly newsletter, the European Region of the International Ombudsman Institute shares its activities for the period of July - September 2026. Kindly click here to access the newsletter.

 

 



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The launch of the Annual report 2025-2026

Mauritius | The Ombudsperson for Children’s Annual Report 2025–2026 is now available

The Office of the Ombudsperson for Children (OOC) launched its Annual Report 2025–2026 on 2 October 2026 at the Caudan Arts Centre, Port Louis. The Report, presented by the Ombudsperson for Children, Mrs Aneeta Ghoorah, reviews the period from September 2025 to August 2026 and examines key challenges affecting children in Mauritius.



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Mrs. Bryson delivers a keynote speech at the University of Aruba

ARUBA | Ombudsman delivers keynote speech at Official Opening of the 2026 Academic Year of the University of Aruba

At the Official Opening of the 2026 Academic Year at the University of Aruba, Ombudsman, Ms. Jurima Bryson, LL.M. delivered the keynote speech. The theme was “Knowledge, Justice, and Trust: Building Resilient Institutions for Future Generations.” In her speech, the central question was what institutions need to remain legitimate, trustworthy, and resilient in an increasingly complex world.



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Una visita para profundizar el intercambio y la cooperación

YUAN DE CONTROL, TAIWÁN | El Yuan de Control invita al Secretario Técnico de la FIO y a representantes de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires a visitar Taiwán

El Secretario Técnico de la Federación Iberoamericana del Ombudsperson, el Director de Enlace con Organismos de Control de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires (entidad anfitriona de la 30.ª Asamblea General de la FIO), y el Secretario General de la Asociación de Defensorías del Pueblo de la República Argentina visitaron Taiwán por invitación del Yuan de Control y el Ministerio de Relaciones Exteriores visitaron el Yuan de Control el 14 de septiembre de 2026, donde mantuvieron un encuentro destinado a profundizar el intercambio y la cooperación entre ambas partes.



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UK | Healthcare provision for people with a learning disability

The Ombudsman has begun an 'Own Initiative' investigation into how Northern Ireland's health trusts provide care to people with a learning disability. The system-wide investigation will examine how trusts record information about a person's learning disability and how the information is used to provide them with appropriate care



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SPAIN | Barcelona Ombudsman Highlights Proximity, Reparative Approaches and Citizen Participation at the 5th AGOL General Assembly in Barranquilla

The Barcelona Ombudsman’s Office (Sindicatura de Greuges de Barcelona) has participated in the 5th General Assembly of the Global Alliance of Local Ombudspersons (AGOL), held in Barranquilla, Colombia, where it shared its experience in promoting proximity-based ombudsmanship, reparative approaches and citizen participation as key tools for protecting rights at the local level.



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The Ombudsman RI at a press conference

INDONESIA | Ombudsman RI Uncovers Alleged “Luxury Cluster” and Security Vulnerabilities at Cibinong Class IIA Prison

The Ombudsman of the Republic of Indonesia (Ombudsman RI) uncovered an alleged “luxury cluster” housing inmates during an unannounced inspection at the Class IIA Cibinong Correctional Facility on Wednesday, 23 September 2026. The inspection met with physical obstruction from prison officers, who initially refused entry to the Ombudsman team.



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IOI Ombudsman News 37/2026

Date of article: 06/10/2026

Daily News of: 06/10/2026

Country:  WORLD

Author:

Article language: en


 

 


 

Save the Date for the newest AORC webinar

AORC | Ombuds Day 2026 Webinar Reminder

Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their important Ombudsman Day 2026 webinar Innovating for the Future: Technology, Transparency and Accountability in Ombudsman Offices. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 6 October 2026 at 10 am (GMT+2). Kindly click here to read the invitation incl. information on the speakers and facilitator and register for the event.



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CANADA | Ombudsman Releases 2025-2026 Annual Report

The National Defence and Canadian Armed Forces Ombudsman, Mario Baril, presented his first Annual Report as Ombudsman.



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UK | Becoming the Public Service Ombudsman

The Parliamentary and Health Service Ombudsman has officially changed its name to the Public Service Ombudsman, marking a new chapter for the organisation and reflecting its role in improving public services.



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Ms. Ayesha Hamid, with Mr. Kaiser Saleem, Mr. Usman Asif, along with Senior management of SGS Pakistan and Mr. Siraj ud din, at the ISO/IEC 27001:2022 Information Security Management System certification ceremony, 21 September 2026.

PAKISTAN | Office of the Ombudsman Punjab, Pakistan Achieves ISO/IEC 27001:2022 Information Security Management System Certification for Head Office and 39 Regional Offices

The Office of the Ombudsman Punjab achieved a significant institutional milestone by attaining ISO/IEC 27001:2022 Information Security Management System (ISMS) certification from SGS United Kingdom Limited and United Kingdom Accreditation Service (UKAS) through Certification No. PK26/00000111, strengthening its framework for information security, data/information protection, and cyber security.



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Distribution of Scenario Simulation Themes for Seven Large-Scale Earthquakes, 2018–2026 (Source: National Science and Technology Center for Disaster Reduction, NCDR)

Control Yuan, TAIWAN | Control Yuan Urges Executive Yuan to Strengthen Oversight of Inadequate Scenario Simulation Capacity for Taiwan’s Active Fault Hazards and Lack of Mitigation Effectiveness Assessments for Simulation Results

To examine the effectiveness of Taiwan’s disaster assessment mechanisms for a similar earthquake, members of the 6th-term Control Yuan (CY) questioned officials from the relevant agencies and consulted experts and scholars in April 2026, subsequently completing an investigation report. The CY has sent its investigation opinions to the National Science and Technology Council (NSTC), the Ministry of the Interior (MOI), and the Office of Disaster Management, Executive Yuan (ODMEY), requesting that they conduct a review and make improvements.



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Judge Joseph Zammit McKeon and Hon. Carmelo Abela (f.r.t.l.)

MALTA | The Ombudsman presents the Ombudsplan 2027 to the Speaker of the House

The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, presented the Ombudsplan 2027 to the Speaker of the House of Representatives, the Hon. Carmelo Abela. The Ombudsplan sets out the priorities and activities of the Office of the Ombudsman for the coming year and will be tabled in Parliament in accordance with the Ombudsman Act.



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IOI Ombudsman News 36/2026

Date of article: 25/09/2026

Daily News of: 25/09/2026

Country:  WORLD

Author:

Article language: en

 


 

Ombudsman Aruba publishes 2024 Annual report

ARUBA | Ombudsman publishes 2024 Annual Report

The Ombudsman, Ms. Jurima Bryson LL.M. recently submitted the Annual Report of the year 2024 to the President of the Parliament of Aruba. The Annual Report provides insight into the development of the Ombudsman Bureau during the institution’s first year. 



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NIPSO Learning Disability Case Digest published

UK | NIPSO publishes Learning Disability Case Digest

This short publication shares key findings from recent NIPSO investigations and highlights practical learning to help improve complaint handling and the delivery of public services.



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Rencontre des Ombudsmans et Médiateurs du BENELUX

Luxembourg | Rencontre des Ombudsmans et Médiateurs du BENELUX le 21 septembre 2026

Sous la présidence de Claudine Konsbruck, Ombudsman du Grand-Duché de Luxembourg, les Ombudsmans et Médiateurs du Benelux se sont réunis le 21 septembre 2026 à Bruxelles, au siège du Secrétariat général de l'Union Benelux, afin d’échanger sur plusieurs enjeux d’actualité liés à la protection des droits des citoyens et à l’amélioration des relations entre les administrations publiques et les usagers.



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Ms Parys met with Curaçao Ombudsman, Mr Concincion, during her holiday

Belgium | From Flanders to Curaçao: Ombudsman work connects us

The Flemish Ombudsman, Myriam Parys, met with her colleague Keursly Concincion, the Ombudsman of Curaçao, during her holiday on the island. Ombudsmen from around the world are part of a close-knit network, organized by region, continent, and internationally through the International Ombudsman Institute (IOI).



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South Korea | Regarding the Extremely Dangerous Route to Schools, it was “Agreed” to Install Traffic Safety Infrastructure and Conduct Student Education

The Anti-Corruption and Civil Rights Commission drew an agreement among Jincheon local government, Jincheon Police Station, and schools to install more traffic safety infrastructure. The Commission will continuously work on expanding the school zone, installation of traffic lights and safety fences.



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España | Un equipo técnico del Defensor del Pueblo se desplaza a Ceuta y anuncia nuevas actuaciones para supervisar la acción de las administraciones

Un equipo técnico de la institución Defensor del Pueblo se ha desplazado la semana pasada a Ceuta con el objetivo de conocer sobre el terreno, mediante la visita a lugares estratégicos y la celebración de entrevistas con autoridades y representantes de la sociedad civil, la situación actualizada en la ciudad autónoma, sobre la que, además, se vienen recibiendo numerosas quejas tanto de ciudadanos ceutís como de personas migrantes.



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Visit to Shanghai

Hong Kong, China | Official visit to Shanghai Municipal Commission for Discipline Inspection and Commission of Supervision and first training programme on National 15th Five-Year Plan

On 20 September 2026, the Ombudsman, Mr Jack Chan, led a delegation from the Office of The Ombudsman to visit Shanghai and attend a specialised national studies programme. Further, Mr Chan attended the opening ceremony of the Office’s first specialised training programme on the National 15th Five-Year Plan at the Shanghai Administration Institute.



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IOI Ombudsman News 35/2026

Date of article: 18/09/2026

Daily News of: 18/09/2026

Country:  WORLD

Author:

Article language: en


 

 


 

Ms. Ayesha Hamid (Ombudsman Punjab) and Mr. Kaiser Saleem (Secretary) along with participants of the International Internship Programme 2026

Pakistan | International Internship Programme 2026: Batch V

The Office of the Ombudsman Punjab hosted the fifth batch of the International Internship Programme 2026 from 7–11 September 2026, welcoming a delegation from the Commissioner for Human Rights (Ombudsman) of the Republic of Azerbaijan. The delegation comprised Mr. Sabuhi Abbasov, Head of the Ombudsman’s Western Regional Center, and Mr. Elvin Hajiyev, Senior Adviser of the Department on Protection of the Right to Access Information.



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Hong Kong International Ombudsman Academy held a thematic talk

Hong Kong, China | Ombudsman Academy holds thematic talk for Legislative Council Members’ offices and assistants

The Hong Kong International Ombudsman Academy under the Office of the Ombudsman held a thematic talk titled “From Supervision to Good Governance – Interplay between Policy Deliberation and Supervision” at the Legislative Council Complex on 11 September 2026.



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Australia | New report: Suicide-related deaths among sexually diverse, gender diverse and/or intersex children and young people

A new research report by the NSW Child Death Review Team (CDRT) has examined evidence on suicide-related deaths among sexually diverse, gender diverse and/or intersex children and young people in NSW, making recommendations to reduce the risk of future deaths. The report has been tabled in the Parliament of NSW on 14 September 2026.



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The special edition of the Newsletter is now available

Pakistan | Beyond Stigma: Protecting Children, Confronting HIV — Provincial Ombudsman Sindh Newsletter, Special Edition

A Special Edition of the Provincial Ombudsman Sindh Newsletter (Vol. XXII) was prepared in response to the HIV outbreak among children at Kulsumbai Valika (SESSI) Hospital, Karachi. Kindly click here for more information.



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La Diputada del Común reclama más transporte público y alojamiento universitario para los jóvenes de la Isla Baja

España | La Diputada del Común reclama más transporte público y alojamiento universitario para los jóvenes de la Isla Baja

La Diputada del Común, Lola Padrón advierte de que las dificultades de movilidad y el elevado precio de la vivienda están condicionando el acceso a los estudios universitarios de jóvenes de distintos municipios de Tenerife.



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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011