Ombudsman's findings - May 2026

Date of article: 25/05/2026

Daily News of: 26/05/2026

Country:  United Kingdom - Scotland

Author:

Article language: en

Since March, we have published 31 decisions of full investigations.

52% of our recently published investigations show evidence of poor complaints handling. These issues can have fundamental, negative impacts on complainants’ lives and wellbeing.

In one case published this month (202401974), a family made life changing decisions based on uncertainties around a potentially terminal cancer diagnosis. They then had to go through a lengthy complaints process, adding unnecessary strain at a deeply distressing time, despite clear opportunities to identify failings much earlier.

These cases demonstrate both the severity and breadth of the issues we handle, with findings ranging from misdiagnosis and delays in healthcare to the administrative handling of benefit payments.

In another case (202401604), we found failings in how Midlothian Council managed the end of an adoptive placement due to irreconcilable behavioural difficulties and a breakdown in the relationship. The findings included weaknesses in the accuracy of assessment reports, information sharing between authorities, and the involvement of the adoptive parent in ongoing care planning.

Our recommendations focused on improving decision making and governance, including ensuring that reports are balanced, evidence-based, and fully reflect all relevant information, and that clear processes are in place for case transfer, independent oversight, and post-placement review.
 

This case highlights the role our work plays in improving how services make and record decisions affecting vulnerable children, helping to ensure greater transparency, accountability, and better outcomes in future.

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(CoE) Serbia: Council of Europe Commissioner for Human Rights observes deteriorating human rights situation

Date of article: 22/05/2026

Daily News of: 26/05/2026

Country:  EUROPE

Author: (CoE) Commissioner for Human Rights

Article language: en

Following his visit to Serbia from 18-21 May 2026, the Council of Europe Commissioner for Human Rights, Michael O’Flaherty, issued the following end-of-visit statement, which should be considered in conjunction with his previous interventions:

The Commissioner’s visit to Serbia focused on issues pertaining to the right to freedom of expression, including media freedom, and to peaceful assembly, as well as the protection of civic space. He expresses his appreciation to his interlocutors and to those Serbian government officials in Strasbourg and Belgrade who facilitated his visit. The Commissioner considers that the situation has deteriorated since his previous visit in April 2025.

Freedom of expression and media freedom

The Commissioner heard consistent reports of an increase in violence, intimidation and harassment against journalists and civil society actors who express criticism of government policies. Against the backdrop of government-dominance of the media sector and the lack of a functioning media regulator, the rapidly shrinking space for dissent undermines political debate and enjoyment of the right of access to diverse sources of information. This is especially problematic in the current pre-electoral context.

The Commissioner is concerned about the physical attacks on and threats to the safety of journalists and their families, and the lack of response by the police. According to the Permanent Working Group for the Safety of Journalists in Serbia, composed of journalists’ associations, the prosecution service, and the police, only five of some 200 evidenced attacks against journalists recorded during 2024 and 2025 resulted in final court judgments. The media environment is also compromised by a high number of SLAPPs (abusive litigation) targeting reporters, especially those covering the student protests and ongoing corruption investigations. He further observes a distorted media market in which state media funding and advertising are predominantly channelled to pro-government media.

Freedom of peaceful assembly

The Commissioner notes with concern the authorities’ violent response to public gatherings and student-led demonstrations related to the tragedy in Novi Sad in November 2024. There are multiple reports of excessive force on the part of the police, as well as arrests of peaceful protestors and degrading treatment in custody.

There are also reports of police protecting unidentified and often masked attackers of journalists and protesters. It is a matter of concern that substantiated complaints of unacceptable police behaviour appear not to have been investigated or prosecuted. Furthermore, the Commissioner remains concerned that, despite the submission of testimonies of over 3000 citizens, no official investigation has been launched into the alleged sonic weapon attack of 15 March 2025.

The Commissioner considers that the current climate of impunity for police malpractice has eroded social trust in law enforcement and other public authorities.

Protection of civic space

The Commissioner was struck by a convergent assessment by many interlocutors that the overall situation of civic space in Serbia has degraded sharply since his last visit. Civil society organisations, particularly those working on human rights, anti-corruption, and election monitoring, are routinely portrayed as “traitors” or “foreign agents” in pro-government media, as well as by some high officials. The Commissioner is concerned by the high levels of hate speech targeting civil society and how this can trigger physical violence. He further notes with concern how public demonstrations of respect for the victims of the Novi Sad tragedy reportedly may trigger dismissal from public employment, intimidation and harassment.

General observations

The decline in the integrity of human rights-related state institutions must be arrested and reversed. The Commissioner considers it important that the recommendations of the Venice Commission on the so-called Mrdić laws be fully and consistently implemented, notably with respect to the safeguarding of prosecutorial autonomy. He also notes the importance of independent human rights institutions for the protection of human rights and regretfully concurs with his many interlocutors who consider that, regarding the subject areas of the visit, the Protector of Citizens (the Ombudsman) is not fulfilling his mandate.

More broadly, the Commissioner is concerned about the polarisation within Serbia where human rights-related civil society and government cooperation mechanisms no longer appear to function. He calls on the authorities to foster a favourable environment for free debate and public participation.

The Commissioner notes that large demonstrations are scheduled for Saturday, 23 May. He calls on the authorities to regulate and police these in full compliance with their human rights obligations. He will monitor the situation closely.

During his visit, the Commissioner met with the Prosecutor General Zagorka Dolovac, the Protector of Citizens Zoran Pašalić, and the Commissioner for the Protection of Equality, Milan Antonijević. He also held meetings with a broad range of representatives from civil society, the media and the academic community. The authorities cancelled the scheduled meetings with the Minister of Justice, the Minister for Human and Minority Rights and Social Dialogue, and the Acting Secretary of the Ministry of Interior, in which regard the Commissioner re-affirms his commitment to dialogue.

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La Unidad de Víctimas del Defensor del Pueblo ya analiza 317 expedientes

Date of article: 25/05/2026

Daily News of: 26/05/2026

Country:  Spain

Author:

Article language: es

La Unidad de Víctimas del Defensor del Pueblo ya analiza 317 expedientes desde que se constituyó, el pasado 15 de abril. En este tiempo han sido puestas a disposición de esta Unidad, por parte del Ministerio de Presidencia, 377 solicitudes que, por ahora, han dado lugar a los expedientes señalados. Los miembros de la Unidad de Víctimas se han reunido hoy en la sede del Defensor del Pueblo.

El Protocolo, rubricado el pasado 30 de marzo por la Iglesia, el Gobierno y el Defensor del Pueblo, concreta el funcionamiento del sistema establecido y los plazos previstos. El Defensor del Pueblo, a través de la Unidad de Víctimas, se encarga de llevar a cabo la evaluación individualizada de las solicitudes y elabora la propuesta de valoración de reconocimiento de la condición de víctima y de su reparación.

Por su parte, la CEE y la CONFER emitirán, a través de una comisión asesora (Comisión Asesora PRIVA), un informe preceptivo motivado sobre cada una de las valoraciones de reconocimiento de la condición de víctima y de reparación que formule la Unidad de Víctimas.

Asimismo, la Comisión Mixta, en la que están representadas todas las instituciones firmantes del Protocolo y asociaciones de víctimas, tratará de alcanzar un acuerdo por consenso en aquellos casos en los que la valoración de la Unidad de Víctimas no obtenga la conformidad de la Comisión Asesora PRIVA o de la víctima.

El Protocolo también detalla que la reparación podrá ser simbólica o restaurativa, orientada al reconocimiento institucional y al ofrecimiento de herramientas para el acompañamiento o la petición de disculpas. Y también económica por el daño causado y por los gastos registrados en el tratamiento de las posibles secuelas físicas y psicológicas.

“Con este proceso se trata de recuperar a la persona y de reparar daños. No es un mero trámite burocrático cosificador sino un procedimiento flexible, personalizado, profesional y humano”, ha venido subrayando Ángel Gabilondo desde el día de la firma del Protocolo.

La Unidad de Víctimas

La Unidad de Víctimas del Defensor del Pueblo la componen profesionales independientes y expertos en victimología, psicología, criminología y en diversas disciplinas jurídicas. Se responsabiliza de la evaluación individualizada de las solicitudes y de la elaboración de la propuesta de valoración de reconocimiento de la condición de víctima y de su reparación.

Los miembros de la Unidad de Víctimas son, por orden alfabético:

Xabier Arzoz Santisteban. Catedrático de Derecho Administrativo de la Universidad Nacional de Educación a Distancia (UNED).

María Avilés Navarro. Letrada de la Administración de Justicia y asesora en el Defensor del Pueblo.

Olga Belmonte García. Doctora en filosofía por la Universidad Pontificia Comillas de Madrid, participó en la creación y fue miembro del Proyecto REPARA (Reconocimiento, prevención, atención y reparación a víctimas de abusos) del Arzobispado de Madrid.

Carlos Calderón Modrego. Abogado y psicólogo especializado en violencia sexual.

Antonio Fernández Barba. Coordinador de la Unidad de Víctimas de abusos sexuales en el ámbito de la Iglesia católica.

Karina Mikkelsen Geldres. Administrativa de la Unidad de Víctimas de abusos sexuales en el ámbito de la Iglesia católica.

Antonio Mora Lladó. Jefe del Servicio de Estudios y Documentación en el Defensor del Pueblo y director de la Unidad de Víctimas de abusos sexuales en el ámbito de la Iglesia católica.

José Manuel Muñoz. Psicólogo forense y criminólogo.

Noemí Pereda Beltrán. Doctora en Psicología. Catedrática de Victimología en la Universidad de Barcelona.

María Jesús Raimundo Rodríguez. Fiscal adscrita de la Unidad de Delitos de Odio y Discriminación de la Fiscalía General del Estado.

Alejandro Saiz Arnaiz. Catedrático de Derecho Constitucional en la Universitat Pompeu Fabra.

Gustavo Suárez Pertierra. Catedrático emérito de Derecho Eclesiástico del Estado.

José María Trillo-Figueroa. Abogado y asesor en el Defensor del Pueblo.

Josep María Tamarit Sumalla. Catedrático de Derecho Penal en la Universitat Oberta de Catalunya y en la Universitat de Lleida.

Gema Varona Martínez. Profesora de Victimología y Política Criminal en la Universidad del País Vasco, directora del Instituto Vasco de Criminología y presidenta de la Sociedad Mundial de Victimología.


El Defensor del Pueblo está a tu disposición para estudiar tus quejas y problemas.

 

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La Difensora civica alla Conferenza degli Ombudsman a Roma

Date of article: 26/05/2026

Daily News of: 26/05/2026

Country:  Italy - Autonomous Province of Bolzano

Author:

Article language: it

eronika Meyer alla riunione di lavoro del Comitato Nazionale di Coordinamento dei Difensori civici e delle Difensore civiche regionali in Italia, con successiva Conferenza internazionale annuale degli Ombudsman: delegazioni di quattro continenti si confronteranno su questioni globali.

Su invito del Comitato Nazionale di Coordinamento Difensori civici e delle Difensore civiche delle Regioni e delle Provincie autonome Italiane, Difensori Civici e Difensore civiche di tutto il mondo si confrontano questa settimana a Roma sulle preoccupazioni di cittadine e cittadini che gli ombudsman stanno attualmente affrontando. Dalla provincia di Bolzano, partecipa all’incontro la Difensora civica Veronika Meyer.

All'ordine del giorno del Comitato Nazionale di Coordinamento sono l'accesso agli atti e la preparazione e finalizzazione di varie iniziative legislative che lo stesso Comitato presenterà nel Parlamento italiano.

Tra i temi della successiva terza Conferenza Internazionale degli Ombudsman, invece, ci sono i processi amministrativi, la digitalizzazione, la costruzione di una rete internazionale di tutela con cooperazione e scambio di best practices, la comunicazione istituzionale e la trasparenza, nonché l'avvicinamento di cittadine e cittadini all’ombudsman. Il confronto verte anche sul futuro ruolo della Difesa civica in tutto il mondo. Uno dei momenti salienti della conferenza sarà l'incontro degli ombudsman con una delegazione di studenti e studentesse: in quest’ambito, il tema in esame è come i giovani possono partecipare attivamente alla tutela dei diritti.

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Rettungswesenreform für bessere Versorgung in der Fläche

Date of article: 20/05/2026

Daily News of: 26/05/2026

Country:  Germany

Author:

Article language: de

Berlin: (hib/HAU) Der Petitionsausschuss unterstützt die Bemühungen um eine Reformierung des Rettungswesens. In der Sitzung am Mittwoch verabschiedeten die Abgeordneten die Beschlussempfehlung an den Bundestag, eine Petition mit der Forderung nach der Schaffung von bundesweit flächendeckenden Stellen für Gemeinde-Notfallsanitäter „zur Kompensation der ausufernden Inanspruchnahme von Rettungsmitteln und Notaufnahmen“, dem Bundesgesundheitsministerium (BMG) „als Material“ zu überweisen, „,soweit es um eine Reformierung des Rettungswesens und eine bessere Versorgung in der Fläche geht“, und das Petitionsverfahren „im Übrigen abzuschließen“.

 

In der öffentlichen Petition (ID 150791) heißt es, die Belastungen der Mitarbeiter der Rettungsdienste und Kliniken seien kaum noch erträglich. Das Anspruchsdenken und die Hilflosigkeit in der Gesellschaft wüchsen stetig. Die bundesweit flächendeckende Installation von Gemeinde-Notfallsanitätern kann aus Sicht des Petenten zu Kosteneinsparungen führen und wäre eine Möglichkeit für ältere Kollegen, ihren Beruf bis zum Erreichen des Rentenalters auszuüben.

 

In der Begründung zu seiner Beschlussempfehlung verweist der Petitionsausschuss auf die Reform der Notfallversorgung, die derzeit im BMG erarbeitet werde. Sie habe insbesondere das Ziel, „durch eine bessere Steuerung von Patienten in der Notfallversorgung eine Entlastung von Notaufnahmen und Rettungsdiensten zu erreichen“.

 

Hierfür seien insbesondere der Ausbau des Notdienstes der Kassenärztlichen Vereinigungen durch einen verstärkten Einsatz von Telemedizin sowie einen aufsuchenden Dienst unter Einbeziehung nicht-ärztlichen Personals und optional in Zusammenarbeit mit dem Rettungsdienst vorgesehen. Eine bessere Patientensteuerung solle bereits durch eine Vernetzung der Rettungsleitstellen unter der Notrufnummer 112 und der zuständigen Akutleitstelle der Kassenärztlichen Vereinigung unter der Rufnummer 116117 im Rahmen eines Gesundheitsleitsystems erreicht werden, heißt es in der Vorlage.

 

Der Einsatz von Gemeindenotfallsanitätern im Rettungsdienst sei nach aktueller Rechtslage in der Zuständigkeit der Länder, schreiben die Abgeordneten. Hierzu gebe es bisher in verschiedenen Modellprojekten gute Ergebnisse.

 

Da im Rahmen der Notfallreform auch die sozialversicherungsrechtlichen Regelungen zum Rettungsdienst konkretisiert würden, werde derzeit geprüft, ob beziehungsweise inwiefern der Einsatz von „Gemeindenotfallsanitätern“ im Rahmen einer Reform des Fünften Buches Sozialgesetzbuch vorgesehen werden kann.

 

Die Petition im Petitionsportal des Bundestages: https://epetitionen.bundestag.de/petitionen/_2023/_05/_12/Petition_150791.nc.html

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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011