El Defensor del Pueblo de Navarra, Patxi Vera, ha constatado un incremento significativo en el número de reclamaciones presentadas por la ciudadanía, que han aumentado más de un 20% en el último año. Así lo ha señalado durante su participación en el espacio de colaboración que la institución mantiene con Radio Nacional de España (RNE) en Navarra.

Según ha explicado, este incremento responde en gran medida a una mayor visibilidad y cercanía de la institución. “En estos tres últimos años nos hemos entrevistado con más de 80 entidades sociales porque veíamos que muchas personas no sabían que podían venir al Defensor del Pueblo a presentar su problemática”, ha afirmado Vera.

En cuanto al tipo de quejas, el Defensor ha destacado su gran diversidad, ya que abarcan prácticamente todos los ámbitos de actuación de las Administraciones.

Respecto a la relación con estas, el Defensor del Pueblo ha recordado que todas están obligadas a responder a sus requerimientos, aunque no siempre acepten sus resoluciones.

En los casos en los que no hay acuerdo, las discrepancias quedan reflejadas en el informe anual que la institución remite al Parlamento de Navarra, reforzando así su labor de supervisión y defensa de los derechos de la ciudadanía.

Le 4 décembre dernier, Sciences Po Grenoble et l’École de journalisme de Grenoble organisaient la « journée de l’alerte », un événement consacré aux enjeux contemporains liés aux lanceurs d’alerte. Cécile Barrois de Sarigny, adjointe de la Défenseure des droits en charge de l’accompagnement des lanceurs d’alerte, est intervenue pour présenter le rôle et les actions de l’institution dans ce domaine.

Au cours de l’après-midi, trois tables rondes ont été animées dans les locaux de l’Institut d’études politiques de Grenoble.

Enseignants-chercheurs, juristes, acteurs de terrain, journalistes et étudiants ont échangé autour de thématiques illustrant la diversité des situations d’alerte : 

• Argent public détourné : entre corruption et prise illégale d’intérêt ;
• Santé publique : quel contrôle du médicament ? ; 
• Empoisonnés par notre environnement ? Naître sans bras, mourir de la pollution.

Ces discussions ont permis de mettre en lumière plusieurs parcours de lanceurs d’alerte, ainsi que la nécessité de leur garantir une protection effective contre les mesures de représailles.

Dans la continuité de ces témoignages, l’intervention de Cécile Barrois de Sarigny est venue éclairer le rôle concret du Défenseur des droits dans l’accompagnement des lanceurs d’alerte. L’adjointe de la Défenseure des droits a rappelé le rôle central que l’institution joue dans la protection des lanceurs d’alerte et en a présenté les missions et les pouvoirs.

Le Défenseur des droits rendra public le 28 mai 2026 son deuxième rapport bisannuel sur la protection des lanceurs d’alerte.

Visionnez les conférences sur la page Youtube de Sciences Po Grenoble-UGA

On March 10^th, Their Royal Highnesses the Grand Duke Guillaume and the Grand Duchess Stéphanie of Luxembourg visited the Ombudsman, Claudine Konsbruck.
During the visit, the Ombudsman and her team presented the missions of the institution to the Grand-Ducal Couple, as well as the main challenges encountered in their daily work.

They exchanged on specific cases related to immigration, housing problems, social supports and on the increasing numbers of complaints  .

2024 European Ombudsman annual report

Speech - Speaker Teresa Anjinho - Date Thursday | 12 March 2026

Ombudswoman Anjinho's presentation during the European Parliament plenary debate on the 2024 European Ombudsman Annual Report

Opening statement

Honourable Members of the Parliament,

It is my pleasure to present the European Ombudsman’s Annual Report for 2024.

Recent years have been challenging for our Union. EU institutions have had to navigate a turbulent geopolitical context marked by conflict, unpredictability, and shifting alliances.

In response, the EU is acting in more areas and with greater intensity — from defence to digital regulation.

But as the Union does more and moves faster, we must ensure that transparency, accountability, and participation are not weakened.

The Ombudsman’s work offers a barometer of how citizens experience the EU — where institutions serve them well and where they must do better.

I know that the Parliament shares this vision and commitment. The report that is discussed and voted each year is no mere formality. It’s an important evaluation of our common effort to stand — together — for citizens’ rights.

Looking back at 2024, one issue stands out clearly: transparency.

Complaints about access to documents rose sharply, from around 30 percent in previous years to over 40 percent.

Many concerned delays and, in response, in March 2024, this Parliament unanimously approved a special report urging the Commission to address this problem.

That same year, we also concluded an own-initiative inquiry into how the Council and Commission handle requests for legislative documents. Both institutions have indicated a willingness to improve proactive transparency, which is welcome, but more progress is needed.

Citizens can only follow, scrutinise, and engage in decision-making if they have timely, meaningful access to information — and trust our institutions to deliver on their commitments in a clear, predictable way.

Unfortunately, still today, complaints remain high, pointing to a broader challenge. As the Union’s competences deepen, governance structures must also deepen to ensure real and meaningful transparency, which may require revisiting Regulation 1049/2001, 24 years after its adoption.

Another key area in 2024 was participation in decision-making, particularly compliance with safeguards such as impact assessments and public consultations.

The European Ombudsman received two complaints on how the Commission prepares urgent legislative proposals, concerning the Common Agricultural Policy and measures to counter migrant smuggling.

These cases raised an important question: how can the Commission act swiftly while ensuring good law-making — including predictability, transparency, and meaningful opportunities for participation?

Acting quickly can be necessary, but speed must go hand in hand with clear, transparent procedures that allow citizens and stakeholders to follow and engage.

Ultimately, this is about governance quality and preserving the Union’s standards of transparent, inclusive, and effective rulemaking, as established in EU law.

Turning to ethics and integrity, in 2024 two inquiries led us to make recommendations to the Commission to prevent conflicts of interest from staff work trips and to strengthen rules for external experts evaluating European Defence Fund projects. I am pleased that the Commission has made improvements in both areas.

It is also worth noting a strategic initiative on the use of sponsorship by Council Presidencies. While the Council’s efforts to implement its Guidance are welcome, some concerns remain, particularly regarding potential conflicts of interest.

Finally, an inquiry into the Commission’s procedures for authorising particularly dangerous chemical substances — meant to protect people and the environment — found that decisions were taking on average fourteen and a half months, sometimes several years, leaving dangerous substances on the market.

I urged the Commission to improve its procedures. Unfortunately, my recommendations were not implemented, and the inquiry was closed with a finding of maladministration. My Office will continue to monitor this issue.

Honourable members of Parliament,

Looking back, the trends we observed in 2024 persisted in 2025.

Institutions face a double pressure: internal demands on capacity and survival, and societal concern over exclusion, opacity, or a perceived lack of accountability.

This calls for a conscious recalibration of governance in line with the Union’s institutional identity, as provisioned in the treaties.

We live in a growing common European administrative space, with more shared interests as well as challenges. Ensuring trust in our institutions requires dialogue that is continuous, constructive, and credible. Dialogue like the one we are having today.

As European Ombudswoman, I am uniquely positioned to guarantee this dialogue — bridging institutions and citizens, and ensuring that transparency, participation, and accountability remain guiding values that make our Union strong, trusted, and enduring.

Thank you.

Closing Statement

Honourable Members of the European Parliament,

Thank you for the interventions and the lively debate on these important topics.

They reflect the real concerns many Europeans feel today in a fast-changing world. By listening to these concerns and responding with honesty, fairness, and empathy, we strengthen good administration and promote good governance in our Union.

In my hearing to become European Ombudswoman, I made a clear commitment: to build a strong, constructive relationship with this Parliament.

Today, I want to reaffirm that commitment - to a relationship grounded in mutual respect and one I will continue to deepen over the next four years.

As many of you know, I have already taken concrete steps in that direction: meeting Members from across the political spectrum and engaging in discussions with the Petitions Committee and other parliamentary committees.

In the Committee on Legal Affairs (JURI), we discussed urgent decision-making and the need for strong EU administrative law.

In the Committee on Civil Liberties (LIBE), we focused on the rule of law in the European Union.

And in the Committee on Public Health (SANT), we exchanged views on citizens’ access to cross-border healthcare.

These exchanges matter. They are not just formalities.

They also reflect a deeper belief: the challenges we face go far beyond narrow legal questions. They strike at the heart of my mandate - promoting good administration through fairness, transparency, and responsiveness - and making the Ombudsman a true guardian of European citizenship.

This is where the Ombudsman’s soft power comes into play. Rooted in independence, impartiality, and sound reasoning, it creates space for institutions to engage constructively with citizens’ concerns. In doing so, it strengthens resilience against disinformation and anti-democratic narratives - and rebuilds trust in the social contract.

That is why we prioritise individual complaints and focus on positive, solution-oriented relationships with all European stakeholders - reaching beyond Brussels and Strasbourg.

Over the past 12 months, I visited Poland, Spain, Malta, and the Netherlands to meet agencies, national ombudsmen, local and national representatives, civil society, academics, and students.

These meetings do more than strengthen cooperation or raise awareness. They make the EU more visible and more relatable to the people it serves.

Building robust partnerships at the national, regional, and local level is essential. We are increasingly part of a shared European administrative space, facing common challenges and opportunities. By working together, we create powerful synergies that benefit everyone involved.

But the scale of these challenges reminds me that I lead a small institution with a very big mandate. That is why my Strategy emphasizes operational excellence - ensuring we work efficiently, strengthen managerial capacity, and deliver results with maximum impact.

We are already adapting to evolving demands: strengthening our AI capabilities and ensuring technological advances are accompanied by sound safeguards.

These rapid digital developments - indeed - bring opportunities, but also challenges, including last year’s record number of complaints. A reality prompting us to reflect on whether our resources fully match our mandate, as set out in the Ombudsman Statute.

I am confident that Parliament will continue to support us, recognising that investing in this Office is an investment in the foundations of European democracy and in the trust of every citizen.

Honourable Members,

After one year in office, it is clear that trust does not require outcomes to always match expectations. What matters is that concerns are taken seriously, communicated honestly, and addressed reliably - because at the end of the day citizens do not want excuses, they want solutions.

Let us build on the first twelve months of my mandate and continue working together to strengthen our Union, empower our citizens, and uphold the values that bind us.

Human Rights Ombudswoman Dr Simona Drenik Bavdek, together with Deputy Ombudsman Miha Horvat, attended the Second Council of Europe High-Level Conference on the Role of Ombudsman Institutions and National Human Rights Institutions in Strasbourg on 12 and 13 March 2026 (the Slovenian Human Rights Ombudsman is an institution combining both mandates). The event brought together representatives of such institutions from across Europe, judges of the European Court of Human Rights, and human rights experts to discuss key challenges facing democracy, the rule of law and the protection of human rights.

The discussion focused largely on the future of democracy in light of emerging threats such as disinformation and foreign interference in elections, as well as the growing trend of securitisation – that is, measures aimed at ensuring national security that disproportionately and impermissibly interfere with established human rights standards. Ombudsman institutions and national human rights institutions were recognised as key pillars of democratic resilience.

Among the major contemporary threats to democracy, weak respect for the rule of law was highlighted, both in procedural terms and through the erosion of independent institutions of democratic oversight. In an increasing number of European countries, independent institutions are facing various pressures – ranging from reductions in funding to discrediting campaigns on social media and the spread of disinformation about their work.

Foreign interference in elections and public opinion poses a systemic threat to modern democracy, public trust in democratic institutions and democratic values. Respect for human rights, including international standards, is therefore crucial for safeguarding democratic systems. Propaganda and the manipulation of public opinion were also highlighted as serious threats that divide societies and undermine democracy and respect for human rights, as they deepen social divisions while individuals increasingly struggle to distinguish between reliable information, fake news and disinformation.

The conference reaffirmed the crucial role of ombudsman institutions and national human rights institutions in safeguarding democracy, the rule of law and the effective protection of human rights in Europe, as well as the importance of cooperation between national institutions, the Council of Europe and the European Court of Human Rights.

“The discussion clearly showed that securitisation, the weakening of the rule of law, the increasingly widespread interference with human rights and freedoms, and unacceptable attempts at (foreign) interference in elections – challenges we are also facing in Slovenia – are not specific to Slovenia, but represent a serious threat to democracy across Europe and beyond. Participants agreed that human rights ombudsman institutions and national human rights institutions must further strengthen their mutual cooperation and actively advocate respect for substantive constitutional democracy and human rights. Skepticism towards the standards of human rights and freedoms achieved over centuries is increasing, and our role is to warn that the weakening of the rule of law and constitutional democracy brings not only fewer freedoms and rights – first for various minorities and later for everyone else – but also the rise of increasingly authoritarian governance, where decision-making becomes ever more arbitrary,” emphasised Human Rights Ombudswoman Dr Simona Drenik Bavdek on the margins of the conference.

The conference was opened by Deputy Secretary General of the Council of Europe Bjørn Berge, and participants were also addressed by Ambassador Daniela Cujbă, Chair of the Committee of Ministers of the Council of Europe. The keynote speech was delivered by Egils Levits, former President of Latvia and former judge of the European Court of Human Rights.

The first day of the conference was devoted to discussions on current challenges facing democratic systems. Participants addressed foreign influence on democratic processes, the weakening of systems of checks and balances, and the involvement of young people in human rights protection processes. Representatives of ombudsman institutions, national human rights institutions, as well as agencies of the European Union and the Council of Europe took part in the discussions.

The second day of the conference, held for the first time at the European Court of Human Rights (ECtHR), focused on the role of the Court in this new context, the importance of the execution and implementation of its judgments, and the role of national institutions in relation to the Court. Particular attention was devoted to strengthening the Convention system, freedom of expression, third-party interventions before the Court, and the dissemination of the Court’s case law and the execution of ECtHR judgments.

The President of the Court, Mattias Guyomar, emphasised that ombudsman institutions and national human rights institutions are natural allies of the ECtHR. The Council of Europe Commissioner for Human Rights, Michael O’Flaherty, stressed the importance of states taking positions in current debates on the European Convention on Human Rights in support of the independence of decision-making of both the ECtHR and national courts.

At the conference, Human Rights Ombudswoman Dr Simona Drenik Bavdek participated as an invited speaker in a discussion on the execution of ECtHR judgments and the role of national human rights institutions and ombudsman institutions in this process. In her remarks, she highlighted the importance of these institutions playing an active role in monitoring the execution of the Court’s judgments, raising public awareness and encouraging state authorities to fulfil their obligations arising from the judgments in a timely and comprehensive manner.

She also emphasised that consistent and timely execution of ECtHR judgments is an important indicator of the functioning of the rule of law in a given country.

“Judgments of the European Court of Human Rights not only ensure the protection of individuals’ rights in specific cases but often also require systemic changes to legislation, practice or the functioning of state institutions, thereby strengthening democratic standards and preventing the recurrence of human rights violations. Slovenia can serve as an example to other states in the execution of the Strasbourg Court’s judgments,” said Ombudswoman Dr Drenik Bavdek.

She also noted that national human rights institutions and ombudsman institutions can contribute significantly to more consistent and effective execution of judgments by raising public awareness of the Court’s case law, monitoring the implementation of judgments at the national level, and providing independent information to the Committee of Ministers of the Council of Europe. Such activities help identify systemic problems and encourage state authorities to adopt appropriate measures.

The conference was also attended by Dr Vasilka Sancin, the Slovenian judge at the ECtHR, who presented on third-party interventions before the Strasbourg Court and the role of ombudsman institutions and national human rights institutions. She highlighted that the Slovenian Human Rights Ombudsman represents an example of good practice, having so far intervened as an independent third party in two cases (Trunk v. Slovenia and X and Others v. Slovenia). In addition, several independent interventions have also been submitted to the Court by the European Network of National Human Rights Institutions (ENNHRI).

The day before the conference, on 11 March 2026, Ombudswoman Dr Drenik Bavdek, as a member of the ENNHRI Executive Board, also attended a meeting between the leadership of ENNHRI and the leadership of the European regional branch of the International Ombudsman Institute (IOI), where discussions focused on strengthening mutual cooperation.

On the margins of the conference, together with Deputy Ombudsman Horvat, she also met with Slovenian Ambassador to the Council of Europe Berta Mrak, Council of Europe Commissioner for Human Rights Michael O’Flaherty, Slovenian judge at the ECtHR Dr Vasilka Sancin, the Secretaries General of ENNHRI and IOI, and numerous human rights ombudsmen and heads of national human rights institutions, with whom they exchanged experiences, best practices and views on trends and developments across Europe.

https://www.coe.int/en/web/hum...