Office of the Ombudsman participates in conference on the implementation of the EU Migration and Asylum Pact

Date of article: 18/06/2026

Daily News of: 19/06/2026

Country:  Malta

Author:

Article language: en

Representatives of the Office of the Ombudsman participated in an international conference in Rotterdam, the Netherlands, dedicated to the implementation of the European Union Migration and Asylum Pact, which entered into force on 12 June 2026.

The conference was organised by the National Ombudsman of the Netherlands and President of the International Ombudsman Institute (IOI) European Region, Reinier van Zutphen, and brought together around 40 participants from 20 countries, including ombuds institutions, academics, policymakers and migration experts.

The meeting aimed to explore the implications of the new migration framework for ombuds institutions across Europe and to identify common priorities and challenges arising from its implementation.

The conference also provided an opportunity for participants to exchange experiences and discuss how ombuds institutions can remain effective within the new migration framework.

The Office of the Ombudsman was represented by Dr Brian Said, Head of Investigations, and Mr Jurgen Cassar, Head of Communications and Research.

The role of ombuds institutions under the Migration Pact

Opening the conference, Reinier van Zutphen underlined the importance of developing a common understanding of the Pact and its impact on both national administrations and independent oversight institutions. He explained that the meeting sought to identify areas where ombuds institutions could work together in monitoring implementation and safeguarding fundamental rights.

The conference also marked the launch of a new Migration Working Group within the IOI European Region, which will provide a platform for continued cooperation and exchange of expertise among ombuds institutions.

Border procedures and detention

Addressing the first session, the Greek Ombudsman, Andreas Pottakis, described the Pact as a major challenge both for public administrations responsible for implementation and for oversight bodies tasked with monitoring compliance.

He highlighted the complexity of asylum and return border procedures, particularly where children may also become subject to border processes. Although the Pact is largely composed of directly applicable regulations, significant aspects remain dependent on national implementation.

Mr Pottakis stressed that effective protection of fundamental rights and adherence to the rule of law will largely depend on the capacity, expertise and preparedness of national administrations. He also underlined the need for monitoring bodies to possess adequate resources and specialised knowledge to assess implementation effectively.

Reception systems and humanitarian standards

The reception session was led by Maartje Janssen Loomans of the Netherlands Red Cross, who examined the growing complexity of reception systems across Europe.

Drawing on the experience of managing more than 400 emergency and semi-structured reception facilities since 2022, she explained that reception extends far beyond the provision of food, shelter and hygiene. Effective reception requires psychological support, social inclusion measures, community-building initiatives and access to specialised services.

The presentation highlighted increasing pressure on reception capacity due to continued displacement from Ukraine and the implementation of the Migration Pact, while many facilities remain designed for short-term accommodation rather than long-term stays.

It was emphasised that the professionalisation of reception services, supported by quality standards, independent oversight, accountability mechanisms, staff training and contingency planning, will be essential if Europe is to move from emergency responses towards a sustainable and dignified reception system.

Independent monitoring mechanisms

The session on monitoring and independent monitoring mechanisms was introduced by Ülle Madise, Chancellor of Justice of Estonia.

She focused on the potential role of ombuds institutions within the independent monitoring mechanisms required under the Pact. It was recognised that the structure of these mechanisms is likely to differ from one country to another depending on national constitutional and administrative arrangements.

Participants discussed the significant additional responsibilities that such mechanisms may place on ombuds institutions and the corresponding need for increased expertise, staffing and financial resources.

Children and the Migration Pact

Professor Mark Klaassen of Leiden University and the Advisory Council on Migration addressed the implications of the Pact for children.

He noted that the new legislative framework represents a move towards greater uniformity in the application of EU asylum and migration law. Professor Klaassen stressed that the rights and best interests of children must remain central throughout implementation.

He emphasised that legal safeguards must be matched by effective practice, particularly in relation to vulnerability assessments, child-sensitive procedures, reception conditions and protection mechanisms.

Professor Klaassen also argued that the debate should not end with the entry into force of the Pact. Continuous monitoring and evaluation will be necessary to assess implementation and ensure that children's rights are respected in practice.

Return procedures and future challenges

The final thematic session was delivered by Professor Tineke Strik, Member of the European Parliament and Rapporteur on aspects of the Migration Pact.

Professor Strik examined the new return border procedure established by Regulation (EU) 2024/1349 and highlighted concerns regarding the absence of an independent fundamental rights monitoring mechanism during the return phase.

She also analysed the relationship between the new Return Border Procedure Regulation and the existing Return Directive, emphasising that Member States remain bound by safeguards relating to detention conditions, non-refoulement, vulnerability assessments, emergency healthcare and non-coercive measures.

Looking ahead, she drew attention to proposals to revise the Frontex Regulation and raised concerns about the adequacy of safeguards and accountability mechanisms accompanying any expansion of powers.

Key themes emerging from the discussions

Following the presentations, participants engaged in roundtable discussions using the "Polder Shop" format, allowing for open exchanges on national experiences and expectations regarding implementation of the Pact.

Several common concerns emerged. Participants noted that border procedures and detention measures risk lowering existing protection standards, while the independent monitoring mechanisms required by the Pact have not yet been established in most countries.

Questions were also raised regarding the protection of children, the practical organisation of returns and the operation of external processing arrangements.

Strengthening cooperation between ombuds institutions

The conference concluded that the Migration and Asylum Pact present significant challenges for public administrations and oversight institutions alike.

At the same time, it offers an opportunity for ombuds institutions across Europe to strengthen cooperation, share expertise and contribute collectively to safeguarding fundamental rights within the new migration framework.

The newly established IOI Europe Migration Working Group will provide an important forum for continuing these discussions and for supporting ombuds institutions in monitoring the implementation of the Pact in the years ahead.

 

 

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Keine Gratisvignette für Frau mit Behinderung – Volksanwalt Luisser sorgt für Klarstellung

Date of article: 18/06/2026

Daily News of: 19/06/2026

Country:  Austria

Author:

Article language: de

Trotz Behindertenpass und Mautbefreiung ist eine Beschwerdeführerin wegen einer angeblich fehlenden Vignette zur Ersatzmautzahlung aufgefordert worden. Laut Verkehrsministerium war ein technischer Systemfehler der Zulassungsevidenz ursächlich. Volksanwalt Christoph Luisser konnte den Sachverhalt nun aufklären.

Obwohl eine Burgenländerin über einen aufrechten Behindertenausweis mit Zusatzeintrag verfügt und ihr Fahrzeug unter 3,5 Tonnen wiegt, wurde sie von der ASFINAG im Februar 2026 zur Zahlung einer Ersatzmaut aufgefordert. Das Erstaunliche dabei: Eigentlich steht der Beschwerdeführerin unter den genannten Voraussetzungen eine gratis Vignette für Autobahnen und Schnellstraßen zu.

Die Betroffene wandte sich daraufhin an Volksanwalt Christoph Luisser, welcher nach kurzer Zeit bereits für Klarheit sorgen konnte. In einem Schreiben forderte der Volksanwalt den zuständigen Verkehrsminister Peter Hanke zum Handeln auf. 

Dieser räumte in seiner Stellungnahme einen „technischen Systemfehler“ in der Zulassungsevidenz ein. Aufgrund eines fehlerhaften Eintrags konnte der Dame keine kostenlose Jahresvignette zuerkannt werden.

ASFINAG zahlt geleistete Ersatzmaut zurück – Kosten für den Kauf der Jahresvignette werden erstattet

Nachdem der Datenbankfehler entdeckt und unverzüglich behoben wurde, konnte sich die Beschwerdeführerin über die Rückerstattung der bezahlten Ersatzmaut freuen. Zusätzlich werden ihr die entstanden Kosten für die Autobahnvignetten der Jahre 2024 und 2025 rücküberwiesen. Ebenso wurde auf ihr Fahrzeug eine kostenlose Jahresvignette für das laufende Jahr registriert.

„Ich begrüße die rasche Reaktion des Verkehrsministeriums und die Zusage, dass der Datenbestand bereinigt worden ist“, sagte Volksanwalt Christoph Luisser.

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On June 15, Laura Šāberte started working as Deputy Ombudsperson

Date of article: 15/06/2026

Daily News of: 19/06/2026

Country:  Latvia

Author:

Article language: en

Laura Šāberte holds a Ph.D. in Law and is one of Latvia’s leading experts in medical law, with more than ten years of experience in the field of protecting patients’ rights. Laura is an expert at the Latvian Council of Science and an assistant professor  at Riga Stradiņš University, as well as the author of several scientific publications in the fields of health law and human rights.

Laura Šāberte: “Working at the Ombudsman’s Office gives me the opportunity to use my professional experience and knowledge not only to defend human rights, but also to be closer to the public. In this way, I will provide practical assistance—educating, explaining, and helping Latvian residents understand and exercise their rights, while simultaneously strengthening trust in the rule of law and state institutions.”

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(FRA )Inter-institutional meeting underlines importance of National Independent Monitoring Mechanisms under the Pact on Migration and Asylum

Date of article: 12/06/2026

Daily News of: 19/06/2026

Country:  EUROPE

Author:

Article language: en

On 11 June, FRA, together with the Frontex Fundamental Rights Office (FRO), the European Network of National Human Rights Institutions (ENNHRI) and the Council of Europe’s Division on Migration and Refugees (DMR), co-organised an inter-institutional meeting to support the operationalisation of national Independent Monitoring Mechanisms (IMMs) under the EU Pact on Migration and Asylum.

The meeting brought together representatives of IMMs, including National Human Rights Institutions and National Preventive Mechanisms, to take stock of progress in their designation and discuss practical implementation challenges. Exchanges focused on ensuring institutional independence, securing resources, setting up effective investigation processes, and preparing monitoring methodologies, visits and training. Participants shared lessons from initial testing, highlighting the need for clear mandates, specialised expertise and adequate capacity, and discussed the potential creation of a European platform to strengthen cooperation and promote consistent monitoring approaches across Member States.

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Serious failings after patient wrongly issued morphine on discharge

Date of article: 19/06/2026

Daily News of: 19/06/2026

Country:  United Kingdom - Wales

Author:

Article language: en

The Complaint

We launched an investigation after Mrs P complained about care provided by Betsi Cadwaladr University Health Board to her late husband, Mr P, at Wrexham Maelor Hospital in March 2024.

The investigation considered whether it was clinically appropriate to prescribe Sevredol (morphine sulphate) to Mr P and whether he and his family were provided with sufficient information and support to minimise the safety risks associated with the prescription.

What we found

We upheld both complaints.

The investigation found that Mr P was mistakenly issued morphine sulphate on leaving hospital. The prescribing consultant had prescribed the medication for use in hospital only and believing, wrongly, that Mr P had been taking it before admission.

There was a series of failures by the medical and pharmacy teams to carry out expected checks which would have identified this error. These failings were compounded by poor communication and a lack of effective multidisciplinary working. As a result, the medication was issued against the prescriber’s intentions.

There was also a failure to document appropriate clinical reasons for the prescription, given that opioids are not recommended for migraine or headache treatment under relevant guidance.

Mr P was given a controlled medication without being made aware of the risks or given guidance on safe use, including the risk of potentially fatal unintentional overdose. We concluded that it was not safe to provide Mr P with Sevredol in these circumstances.

Tragically, Mr P died of a morphine overdose 2 days later. While it was not possible to determine whether the hospital supply directly caused his death, supplying morphine sulphate in error, without appropriate advice, significantly increased the risk of accidental overdose. This was an extremely serious injustice to Mr P and his family.

We noted that patient safety should always be the priority and that the desire to arrange prompt discharge may have contributed to insufficient attention to the safety of the prescription.

The Health Board missed opportunities to identify and address these failings during its own investigation. The investigation was not sufficiently robust or objective and did not obtain independent medical advice which would likely have identified the failings. Complaint handling fell well short of the Duty of Candour.

This is the second successive public interest report involving the Health Board to identify shortcomings in relation to the Duty of Candour.

Commenting on the report, Public Services Ombudsman for Wales, Michelle Morris, said:

“This case highlights a series of failures in prescribing, checking and communication which led to a patient being supplied with a controlled drug in error. This represents an extremely serious injustice to Mr P and to his family. These failings should have been identified and addressed at an earlier stage.

I am also concerned that the Health Board has again fallen short of the Duty of Candour, and I expect it to ensure that the spirit and requirements of the Duty are fully embedded in everyday practice.

I am issuing this report as a public interest report to ensure that the Health Board publicly demonstrates how it has learned from the failings identified, the action it is taking in response to them and to provide reassurance that similar failings will not occur in future. I also consider it important that lessons are learned more widely across NHS Wales, and that other health boards review their own arrangements to ensure that robust processes are in place.”

Our Recommendations

We made a number of recommendations, which Betsi Cadwaladr University Health Board accepted. These included:

  • Apologising to Mrs P and making a financial redress payment to her for issuing Sevredol without ensuring it was safe, and for failing to provide appropriate advice about the risks of its use
  • Sharing learning points with all medical and pharmacy staff, and reminding them of their responsibilities under relevant guidance
  • Carrying out a full review of processes and practices within medical and pharmacy teams.
 

Read the full report here

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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011