IOI Ombudsman News 10/2026

Date of article: 13/03/2026

Daily News of: 13/03/2026

Country:  WORLD

Author:

Article language: en

 


 

Representatives of the IOI European Regional Board and the ENNHRI Board

IOI EUROPE | First meeting held between IOI European Regional Board and ENNHRI Board

The European Regional Board of the International Ombudsman Institute held its first meeting with the European Network of National Human Rights Institutions to explore opportunities for closer collaboration and exchange of practices in addressing evolving human rights challenges across Europe.



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APT | Indigenous Peoples and Deprivation of Liberty: A Global Dialogue Among National Preventive Mechanisms and NHRIs

The Association for the Prevention of Torture (APT) and the Canadian Human Rights Commission (CHRC) co-host an online dialogue among NPMs and NHRIs on 25 March 2026, which will focus on the topic of Indigenous Peoples and Deprivation of Liberty. Click here to learn more and register for the event.



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The webinar recordings are now available

AORC | Webinar recording now available: AORC Webinar on „Integrating ADR and Investigative Techniques in Ombudsman Case Resolution”

On 3 March 2026, the African Ombudsman Research Centre (AORC) held a webinar on Integrating ADR and Investigative Techniques in Ombudsman Case Resolution. Click here to read the contributions and access the recordings.



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Sitio web oficial del Yuan de Control en español_2026.03

YUAN DE CONTROL, TAIWÁN | El sitio web oficial de Yuan de Control estará disponible en español

Para fortalecer los intercambios internacionales, el Yuan de Control completó el sitio web oficial en español, el cual está disponible al público desde las 10:00 horas (GMT+8) del 16 de marzo de 2026. 



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NIPSO publishes annual report

UK | Northern Ireland Public Services Ombudsman publishes annual reports 2024-25

The Northern Ireland Public Services Ombudsman has just published two annual reports for the year 2024-25. The Ombudsman’s Report provides details on casework throughout the year, including details on cases received and closed.



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The Parliamentary Ombudsman on the complementary relationship of the Courts and the Ombudsman

MALTA | The Courts and the Ombudsman: Complementary not competitive

Kindly click here to read an article written by Judge Joseph Zammit McKeon, the Parliamentary Ombudsman of Malta, on the complementary relationship of the Courts and the Ombudsman.



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Indigenous Service Plan released

CANADA | Ontario Ombudsman releases Indigenous Services Plan, commits to ongoing dialogue to improve public service delivery for Indigenous Peoples

On 12 March 2026, Ontario Ombudsman Paul Dubé released his Office’s Indigenous Services Plan, committing to internal improvements and external engagements to help ensure public services in Ontario respect Indigenous rights.



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Ombudsman Punjab participates in Global Ombudsman Forum

PAKISTAN | International Engagement on Administrative Justice and Grievance Redressal

Ms. Ayesha Hamid, Ombudsman Punjab and First Vice President of the International Ombudsman Institute (IOI), attended the Ombudsman Stakeholder Conference and Technical Workshop hosted virtually by the Office of the Ombudsman, Liberia as a key speaker on 18th February 2026.



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Special report tabled in Parliament

AUSTRALIA | Review identifies opportunities to improve complaint handling processes

On 9 March 2026, the NSW Ombudsman tabled the report NSW public sector complaint handling in 2025 – self-assessment and survey results that provides a high-level snapshot of the maturity and effectiveness of complaint handling systems across NSW public authorities. 



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ESPAÑA | La síndica alerta de que la Generalitat no puede impedir que los interinos que han finalizado su relación de interinidad participen en nuevas ofertas temporales dentro del mismo departamento

La síndica de greuges de Cataluña, Esther Giménez-Salinas, ha emitido una resolución en la que pide a la Generalitat de Cataluña que deje sin efecto los criterios establecidos en las ofertas publicadas en el ATRI que impiden a los funcionarios interinos que han finalizado su relación de interinidad por haber superado el plazo máximo de tres años desde su nombramiento presentarse a otro proceso de provisión temporal.



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The follow up report on support for unpaid carers is now available

UK | Public Services Ombudsman for Wales publishes follow-up report on support for unpaid carers

On 4 March 2026, the Office of the Public Services Ombudsman for Wales published ‘Are we caring for our carers? Revisited’, a follow-up to their 2024 Own Initiative investigation into how Welsh local authorities identify, assess and support unpaid carers. The original investigation examined whether 4 local authorities were meeting their statutory duties under the Social Services and Well-being (Wales) Act 2014. While examples of good practice were identified, it was found that only a small proportion of carers received assessments of their needs, and many were unaware of their rights or the support available. 



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Special report is now available

AUSTRALIA | Commonwealth and ACT Ombudsman Report: Public housing tenants falling through the gaps

The Commonwealth and Australian Capital Territory Ombudsman has released a report about complaints from public housing tenants about their requests for repairs to their homes, alongside media reports of people living in properties posing life-threatening concerns.



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Information Meeting on Refugee and Migrant Women and Girls’ Rights

Date of article: 11/03/2026

Daily News of: 13/03/2026

Country:  Georgia

Author:

Article language: en

On March 9, 2026, representatives of the Equality and Gender Departments of the Public Defender's Office of Georgia - Mariam Botchorishvili and Gvantsa Kharatishvili - participated in an event organized by the United Nations High Commissioner for Refugees (UNHCR), which was dedicated to the rights of refugee and migrant women and girls and legal mechanisms for protection against discrimination.

As part of the event, representatives of the Public Defender introduced the participants to the mandate of the Public Defender, Georgian legislation on gender equality, and the mechanisms for protecting victims of discrimination, including victims of gender-based violence. The meeting focused on women's rights, services available to victims of violence in the country, the principle of equality and various forms of discrimination, which are particularly relevant for women and girls with migration experience.

The event was held within the framework of International Women's Day, the theme of which this year was "Rights, Justice, Action For All Women and Girls" and its goal was to raise awareness among refugee and migrant women and girls about their rights, introduce them to existing legal mechanisms and share practices.

The Public Defender of Georgia considers it important to protect the rights of refugee and migrant women and girls and to promote their empowerment and will continue to work to strengthen their equality and prevent discrimination.

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Riprese le consulenze anche in lingua ladina

Date of article: 13/03/2026

Daily News of: 13/03/2026

Country:  Italy - Autonomous Province of Bolzano

Author:

Article language: it

Grazie all’ingresso di un nuovo collaboratore nel team della Difensora civica Veronika Meyer, sono di nuovo attivate le consulenze in lingua ladina.

 
Matthias Plazza di Rina rafforzerà il team della Difensora civica Veronika Meyer (Foto: Difesa civica)

La Difesa civica offre nuovamente consulenza in lingua ladina. Il servizio si rivolge principalmente a cittadine e cittadini che necessitano di supporto in conflitti con l'amministrazione pubblica.

Le ore di consulenza si svolgono regolarmente a San Martino in Badia e ad Ortisei; sono possibili, inoltre, appuntamenti nelle sedi di Bolzano, Bressanone e Brunico, nonché consulenze telefoniche. Per fissare un appuntamento basta chiamare il numero 0471.946020 o inviare una e-mail all'indirizzo posta@difesacivica.bz.it. A St. Martino in Badia, l'8 maggio verrà inserita un'ora di consulenza aggiuntiva.

Le consulenze in ladino sono possibili grazie all’ingresso nel team della Difensora civica Veronika Meyer di un nuovo collaboratore di lingua ladina: Matthias Plazza, di Rina, è laureato in Giurisprudenza con studi a Innsbruck e Padova e ha lavorato in uno studio legale a Bolzano; nel tempo libero, fa parte di diverse bande musicali ed è maestro del coro “Antervoisis" ad Antermoia.

DC

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High Court refuses Charity Commission judicial review challenge

Date of article: 13/03/2026

Daily News of: 13/03/2026

Country:  United Kingdom

Author:

Article language: en

On Friday 6 March, the High Court refused permission for the judicial review sought by the Charity Commission in relation to two investigations we completed in March 2024. PHSO investigated complaints about how the Commission handled concerns regarding serious safeguarding issues of sexual exploitation and child sex abuse at two separate charities.

Our investigations uncovered several failings, including around the Commission’s decision-making and its communication with the complainants, Mr Murray and Miss Hall. We recommended that the Commission apologise, provide financial redress to both complainants and take action to stop the same failures from being repeated. This included reviewing its handling of these two cases and the original decisions, as well as its risk assessment and communication guidance.  

In March 2025, after failing to reach agreement with the Commission on compliance with our recommendations, PHSO took the rare decision to lay the reports before Parliament so that Parliament could hold the Commission to account. The Commission issued legal proceedings to prevent the reports from being laid. Following a successful motion in the House of Commons, the reports were laid in September 2025. 

The Court recognised that our original findings identified failings with the Commission’s decision-making. It also acknowledged that our recommendation for the Commission to undertake a review of its decision was intended to remedy the injustice experienced by Mr Murray and Miss Hall. 

In our submission to the Court, we said that the Commission needed to take into account relevant considerations (which can include allegations of inappropriate behaviour) when making an assessment of risk in a safeguarding context.  The judgment was clear that a criminal conviction is not a necessary condition to disqualification or, therefore, to regulatory action by the Commission. The Judge accepted PHSO’s submissions and found the claim to be academic and legally unarguable.

In its judgment, the Court also made clear that the outcome of the Commission’s review of the handling of Miss Hall’s case needed to be communicated to her.  

The Court also recognised that PHSO’s role is to hold public bodies to account, including where organisations fail to comply with our recommendations. It confirmed that our decision to lay reports does not require a new complaint of maladministration in addition to the finding of failings as part of the original investigation.   

A PHSO spokesperson said: 

One of our roles is to hold public bodies to account, acting on behalf of Parliament. This is an important principle to uphold, and the Court’s decision supports that principle by refusing the Charity Commission's request for permission to judicially review. 

 

“Our reports were laid before Parliament after failing to reach agreement on compliance with the Charity Commission. 

 

“At the heart of what might seem like a matter of process are two people, Miss Hall and Mr Murray, who have suffered significant injustice. Securing resolution for the complainants remains the priority, alongside making sure the lessons identified in our investigations are implemented. 

 

 “While the Charity Commission has made some changes after our original reports, we hope the Commission will now focus on working constructively to fully comply with our recommendations and provide the assurance that the public are entitled to expect.” 

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Tres años sin pagar los premios de MiradasDoc: la Diputación del Común exige respuestas al Ayuntamiento de Guía de Isora

Date of article: 11/03/2026

Daily News of: 13/03/2026

Country:  Spain - Canary Islands

Author:

Article language: es

  • El importe total pendiente asciende a 47.500 euros.

 

La Diputación del Común ha requerido al Ayuntamiento de Guía de Isora que informe de manera inmediata sobre la falta de abono de los premios económicos correspondientes a las ediciones de 2022, 2023 y 2024 del Festival Internacional de Cine Documental MiradasDoc, una situación que afecta a personas y proyectos galardonados y que, según advierte la institución, no solo perjudica a quienes resultaron premiados, sino que proyecta una imagen muy negativa de Canarias en el ámbito cultural internacional.

La actuación de la Diputación del Común parte de la queja presentada por personas premiadas en el festival, que denuncian no haber recibido las cuantías económicas comprometidas en las bases de la convocatoria. El importe total pendiente asciende a 47.500 euros.

Según la información trasladada a la institución, las personas afectadas intentaron durante meses resolver la situación por la vía del diálogo, manteniendo contactos y reclamaciones ante el Ayuntamiento. Sin embargo, tras no obtener una solución, formalizaron una reclamación el 29 de noviembre de 2024. A día de hoy, siguen sin recibir una respuesta formal.

La Diputación del Común solicitó informe al Ayuntamiento en noviembre, reiteró su petición en enero y, ante la falta de contestación, ha remitido además un recordatorio del deber legal de colaborar con la institución. El requerimiento pide al consistorio que explique el estado de tramitación de los pagos, las razones por las que no se han abonado los premios, si existe alguna incidencia presupuestaria o administrativa y qué comunicaciones se han mantenido con las personas afectadas.

La diputada del Común, Lola Padrón, subraya que el problema no se limita al impago de unas cantidades ya reconocidas, sino también a la ausencia de respuesta administrativa durante meses. “No se puede premiar a personas y proyectos en una convocatoria pública y después dejar pasar los meses, e incluso los años, sin abonar las cantidades comprometidas ni ofrecer una explicación formal. Esa falta de respuesta genera indefensión y vulnera el derecho de la ciudadanía a obtener una contestación expresa de la administración”, señala.

Padrón recuerda además que la Diputación del Común tiene el deber de velar porque las administraciones públicas canarias respondan en tiempo y forma a las solicitudes y recursos formulados por la ciudadanía. “Aquí no solo estamos ante una reclamación económica. Estamos ante una administración que no responde a quienes reclaman un derecho reconocido y que tampoco responde a la institución encargada de supervisar su actuación”, añade.

La institución advierte de que el silencio del Ayuntamiento agrava el problema, porque impide a las personas afectadas conocer los motivos del impago y, en su caso, defenderse jurídicamente frente a esa decisión. “Cuando una administración no resuelve ni motiva su actuación, coloca a la ciudadanía en una situación de indefensión. No saber por qué no se paga también es una forma de desprotección”, insiste la diputada.

El cineasta canario David Baute, ganador de un Premio Goya y vinculado durante años al festival MiradasDoc, ha trasladado también a la Diputación del Común su preocupación por el alcance de esta situación. “Los premios formaban parte de las bases del festival y de los compromisos adquiridos con quienes participaron. Cuando eso no se cumple, se perjudica a las personas premiadas y se genera una preocupación lógica en todo el entorno profesional del certamen”, explica.

Baute destaca además el impacto que estos hechos tienen fuera de las islas. “MiradasDoc ha sido un festival con proyección internacional. Muchas de las personas premiadas, invitadas o vinculadas al certamen participan también en otros festivales y circuitos culturales. Cuando desde fuera se percibe que no se pagan los premios comprometidos, la imagen que se proyecta de Canarias es muy negativa”, afirma.

El director añade que no se trata de una cuestión simbólica, sino del reconocimiento al trabajo de profesionales de la cultura. “Detrás de cada premio hay años de trabajo, esfuerzo y producción. Muchas personas dependen de estos reconocimientos para seguir levantando sus proyectos. No cumplir con esos pagos supone un perjuicio real”, señala.

En las ediciones afectadas figuran premios económicos concedidos a documentales, óperas primas, cortometrajes documentales, documentales españoles y proyectos de pitching. Solo en 2022 y 2023 quedaron pendientes 19.000 euros en cada edición. En 2024, la cantidad pendiente asciende a 9.500 euros. En total, 47.500 euros que, según la queja recibida, corresponden a premios ya otorgados públicamente.

La Diputación del Común insiste en que la solución debe pasar, en primer lugar, por una respuesta clara del Ayuntamiento de Guía de Isora y por el cumplimiento de sus obligaciones administrativas. Si el consistorio persiste en no colaborar, la institución continuará actuando conforme a los mecanismos previstos legalmente ante situaciones de falta de respuesta u obstrucción a su labor.

“La cultura no puede tratarse de esta manera. Un festival internacional no puede anunciar premios, obtener el prestigio y el retorno público de esa programación y luego dejar sin respuesta y sin pago a las personas galardonadas. Las administraciones están para dar seguridad jurídica, no para generar incertidumbre”, concluye Lola Padrón.

 

 
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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011