Public Defender Meets with MEP Sergey Lagodinsky

Date of article: 16/04/2025

Daily News of: 22/04/2025

Country:  Georgia

Author: Public Defender (Ombudsman) of Georgia

Article language: en

On April 16, 2025, Levan Ioseliani, Public Defender of Georgia, met with Sergey Lagodinsky, a member the Group of the Greens/European Free Alliance of the European Parliament.

The human rights situation in the country, the progress of the trials of those detained during the protests and the role of the Public Defender's institution were the topics of discussion at the meeting.

The Public Defender also introduced the MEP to the mandate of the Public Defender's Office and the main findings and challenges in the 2024 Parliamentary Report on the Situation of Human Rights and Freedoms.

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Il Difensore civico, un ponte tra cittadino e Pubblica Amministrazione

Date of article: 22/04/2025

Daily News of: 22/04/2025

Country:  Italy - Autonomous Province of Trento

Author: Regional Ombudsman of the Autonomous Province of Trento

Article language: it

L'avv. Bernardi ha rilasciato lo scorso 17 aprile un'intervista al "Corriere del Trentino", nella quale ha illustrato l'attività della difesa civica, anche per quanto riguarda i dati e gli argomenti delle questioni affrontate negli ultimi mesi, sottolineando il ruolo di mediazione caratteristico dell'organismo. ​​​

Allegati

Il Corriere del Trentino 17.04.2025 (1)

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Il Corriere del Trentino 17.04.2025 (2)

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El Ayuntamiento de Zaragoza acepta la sugerencia de la justicia y permitirá presentar solicitudes por medios no electrónicos

Date of article: 22/04/2025

Daily News of: 22/04/2025

Country:  Spain - Aragon

Author: Regional Ombudsman of Aragón

Article language: es

También aceptan garantizar la asistencia en el uso de las aplicaciones informáticas, así como que estas sean sencillas y claras en el manejo

El Ayuntamiento de Zaragoza ha aceptado una sugerencia de la justicia de Aragón, Concepción Gimeno, en la que se instaba a permitir la presentación de solicitudes a los procesos de acceso al empleo público municipal por medios diferentes a los electrónicos.

Además, el Consistorio ha aceptado la otra parte del texto, en la que se sugería que las aplicaciones informáticas que sirvan de soporte a los procedimientos electrónicos combinen sencillez y claridad en el manejo para evitar errores o trabas que puedan dificultar el derecho a acceder al empleo público en condiciones de igualdad, así como la asistencia en el uso de las herramientas.

La justicia de Aragón realizó esta sugerencia a principios de año tras la presentación de dos quejas por el mismo motivo: “Intenté presentar en persona la solicitud firmada por problemas con el sistema de firma y autentificación online y no me ha sido posible, no lo permiten”.

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Local Government & Social Care Ombudsman - Care Provider Bulletin Relaunched

Date of article: 11/04/2025

Daily News of: 16/04/2025

Country:  United Kingdom - England

Author: Local Government Ombudsmen for England

Article language: en

Ombudsman relaunches care provider bulletin 

Relaunch of Ombudsman's care provider bulletin

Click the link to confirm your subscription

Complaint file

You previously subscribed to receive our regular care provider bulletin. We will be relaunching the bulletin next month. If you want to continue receiving this please click on the link below to confirm.  

The new bulletin will be sent out every two months and will include important learning from our casework as well as news, guidance and other updates from the Ombudsman. 

Click here to confirm your subscription

 

Free training video launched

Presentation

Have you seen our video explaining what to do when someone complains? 

This short video explains to front line staff, such as care workers what they should do when someone raises a concern. The video is free for organisations to use in their internal training and induction programmes. 

You can find the video on our website. If you confirm your subscription to the bulletin you will find a link to the video and other free resources to support your organisation to deal with complaints. 

 


Care provider resources
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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011