Public Defender Settles Dispute over Service Provision

Date of article: 31/12/2025

Daily News of: 09/01/2026

Country:  Georgia

Author:

Article language: en

The Public Defender settled the sixth case in a row involving alleged discrimination on the ground of health status in the service sector. This case is particularly important because the settlement provided for the first time compensation for moral damages, which is a significant step forward in improving the rights of alleged victims of discrimination.

The parties fully complied with all the conditions stipulated in the settlement. It should be emphasized that the use of an alternative dispute resolution mechanism, such as settlement between the parties, contributes to a quick, constructive and less formalized resolution of the conflict, which is one of the most effective means of protecting human rights.

The Public Defender will continue to actively use the settlement mechanism in cases of alleged discrimination.

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Intervention de Claire Hédon au Collège de France : "L’égale dignité n’est pas un concept abstrait, c’est un repère pour l’action"

Date of article: 07/01/2026

Daily News of: 09/01/2026

Country:  France

Author:

Article language: fr

Mercredi 26 novembre 2025, la Défenseure des droits, Claire Hédon, est intervenue au Collège de France lors d’un hommage à Paul Bouchet et Mireille Delmas-Marty, deux figures majeures de la défense des droits humains et de l’égale dignité.

Pensée et action : l’héritage de Paul Bouchet et Mireille Delmas-Marty

Dans son discours intitulé « La pensée en action », Claire Hédon a rendu hommage à l’œuvre de Paul Bouchet, ancien président d’ATD Quart Monde, et de Mireille Delmas-Marty, juriste à l’origine du concept des forces imaginantes du droit. Leurs travaux ont profondément marqué son engagement en tant que Défenseure des droits, ainsi que sa vision du rôle de l’institution.

« Paul Bouchet et Mireille Delmas-Marty ont tous deux incarné cette volonté d’avoir un impact sur le réel avec les autres, au-delà du seul foisonnement de la pensée », a souligné Claire Hédon.

La dignité, une boussole pour les défenseurs du droit et des droits

La Défenseure a rappelé que la dignité humaine constitue le fondement de toute norme juridique et guide l’action quotidienne de son institution. À travers des plus de 140 000 réclamations traitées dans tous ses domaines de compétence, le Défenseur des droits intervient « dans les interstices de notre État de droit » pour faire respecter les droits des personnes les plus vulnérables.

Claire Hédon a illustré son propos par plusieurs décisions : La condamnation de l’inscription de numéros sur la peau de personnes contrôlées lors d’opérations de lutte contre l’immigration clandestine, l’accompagnement d’une résidente d’EHPAD victime de maltraitance ou encore le soutien à un agent administratif harcelé en raison de son handicap.

Des alertes sur la cohésion sociale et un appel à la responsabilité collective

La Défenseure des droits a exprimé son inquiétude face à l’aggravation des atteintes aux droits et à l’éloignement des services publics. Plus de 6 usagers sur 10 déclarent rencontrer des difficultés à réaliser des démarches administratives, contre moins de 4 sur 10 en 2016.

« L’aggravation des atteintes aux droits, l’éloignement des services publics, nous entraînent dans un cercle vicieux qui se traduit par la défiance envers les institutions », a alerté Claire Hédon.

En conclusion, la Défenseure des droits a insisté sur la nécessité de repenser l’éducation aux droits « non comme un catalogue de règles, mais comme une pratique vivante de la citoyenneté ». Elle a rappelé que le respect des droits n’est pas un obstacle à la volonté populaire, mais bien l’un des fondements de notre démocratie.

« C’est bien la croyance de dignité égale de tous les hommes qui différencie fondamentalement la démocratie au sens plein de tous les systèmes totalitaires », a conclu Claire Hédon, citant Paul Bouchet.

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El Defensor del Pueblo lamenta el fallecimiento de Francisco Fernández Marugán

Date of article: 30/12/2025

Daily News of: 09/01/2026

Country:  Spain

Author:

Article language: es

El Defensor del Pueblo, Ángel Gabilondo y todo el personal de la institución lamentan profundamente el fallecimiento de Francisco Fernández Marugán, quien ocupó el cargo de Defensor del Pueblo en funciones desde el 20 de julio de 2017 hasta el 17 de noviembre de 2021.

Ángel Gabilondo ha trasladado su más sentido pésame a la familia de Fernández Marugán y ha asegurado que “ha sido un hombre comprometido con la defensa de los derechos, con gran conciencia institucional y con enorme realismo y sentido práctico para afrontar las vicisitudes singulares de cada quién según su situación”.

Durante cinco años ha sido Adjunto Primero del Defensor del Pueblo, en el mandato de Soledad Becerril, y luego desempeñó durante más de cuatro años la función de Defensor del Pueblo en funciones, hasta 2021.

Nacido en Cáceres en 1946, Fernández Marugán se formó como economista y fue miembro del Cuerpo de Técnicos de Administración Civil y del Cuerpo de Inspectores Financieros y Tributarios.

Diputado al Congreso desde 1982 hasta 2011, primero por Sevilla, y desde 1986 por Badajoz, desempeñó allí una importante labor en el ámbito presupuestario y fue ponente de numerosos textos legislativos en materia económica.

En señal de condolencia y de respeto, durante el día de hoy ondeará la bandera nacional de la Institución a media asta en una jornada de luto oficial en el Defensor del Pueblo.

 

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IOI Ombudsman News 1/2026

Date of article: 09/01/2026

Daily News of: 09/01/2026

Country:  WORLD

Author:

Article language: en


 

 


 

 

IOI Europe | IOI European Region Quarterly Newsletter: October - December 2025

Kindly click here to read the IOI European Region’s Quarterly Newsletter for the period between October 2025 - December 2025.



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Se publicó la revista "Tu voz, tu derecho"

PANAMÁ | Se publicó la versión 12 de la Revista de la Defensoría del Pueblo de Panamá

La Defensoría del Pueblo de Panamá publicó su revista «Tu voz, tu derecho», que recoge los temas más importantes de noviembre de 2025. Haga clic aquí para acceder al número 12 de la revista.



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The Ombudsman Newsletter Issue 19 is out now

KENYA | Ombudsman Newsletter Issue 19 now available

The Commission on Administrative Justice (Office of the Ombudsman) has recently published its 19th issue of the Ombudsman Newsletter (October - December 2025). Kindly click here to access the newsletter.



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The new Ombudsman (middle) takes office

ALBANIA | The New Ombudsman, Mr. Endrit Shabani, Officially Takes Office

The new Ombudsman, Mr. Endrit Shabani, officially took office on 19 December 2025, one day after his oath before the Albanian Parliament, starting the exercise of the constitutional mandate entrusted to him.



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Dolores González fue elegida presidenta de la CDHCM

MÉXICO | Congreso CDMX designa a María Dolores González Saravia Calderón como Presidenta de la CDHCM

El 6 de noviembre de 2025, el pleno del Congreso de la Ciudad de México votó por unanimidad la designación de Dolores González Saravia como Presidenta de la Comisión de Derechos Humanos de la Ciudad de México para el periodo 2025-2029.



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From Complaint to Change, Justice for Every Woman

PAKISTAN | From Complaint to Change, Justice for Every Woman

The Office of the Ombudsman Punjab continues to strengthen women’s empowerment by safeguarding their lawful financial rights and addressing long-standing administrative delays. During the reporting period, the Ombudsman Punjab successfully resolved multiple pension-related complaints filed by women, ensuring timely relief and financial security.



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FRANCE | Emploi : une hausse des discriminations préoccupante sur la dernière décennie

La Défenseure des droits et l’Organisation internationale du travail (OIT) dévoilent la 18e édition de leur baromètre des discriminations dans l’emploi. Fondée sur les données 2016-2024 de l’institution (Enquête Accès aux droits), cette nouvelle édition dresse un état des lieux actualisé des perceptions et expériences de discrimination à l’embauche et tout au long de la carrière.



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CY Vice President Lee Hung-chun (2nd left) briefs oversight outcomes at the EY inspection meeting

CONTROL YUAN, TAIWAN | Control Yuan Conducts Inspection of the Executive Yuan, Raises Key Social Issues

The Control Yuan (CY) conducted an on-site inspection of the Executive Yuan (EY) on December 19, 2025, led by Vice President Lee Hung-chun and joined by all Members of the CY. Vice President Lee noted that the CY’s oversight authority serves as an external supervisory mechanism for government administration, assisting executive agencies in reviewing policy implementation and responding to public concerns.



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La sindica presenta el Informe anual 2024 ante el Parlamento

ESPAÑA | La síndica reclama ante el Parlamento una administración pública más eficaz

Esther Giménez-Salinas ha comparecido en la sesión de debate del informe anual 2024. Ha presentado las cifras más destacadas de la institución y ha explicado las principales ineficacias de la Administración actual.



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The direct investigations are now completed

HONG KONG, CHINA | Direct investigation operation into Government’s work on landslide prevention and mitigation and management of government slopes completed

On 8 January 2026, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the work of the Government of the Hong Kong Special Administrative Region on landslide prevention and mitigation as well as management of government slopes, with 32 major recommendations for improvements made to the Civil Engineering and Development Department, the Lands Department, the Highways Department, the Water Supplies Department and the Architectural Services Department.



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Ombudsman Velislava Delcheva defended the most prestigious status of the human rights institution before the UN

Date of article: 05/01/2026

Daily News of: 09/01/2026

Country:  Bulgaria

Author:

Article language: en

The Ombudsman of the Republic of Bulgaria, Velislava Delcheva, successfully defended the reaccreditation of the national human rights institution with the highest possible "A" status according to the Paris Principles. The decision was taken at the last session of the UN Subcommittee on Accreditation (SCA) for 2025, of which the institution was officially notified by letter from the European Network of National Human Rights Institutions (ENNHRI).

Status "A" means that the ombudsman institution meets the highest international standards for independence, impartiality, pluralism, transparency, and the broadest possible mandate in the protection and promotion of human rights. It certifies the institution's full compliance with the Paris Principles – the fundamental international standard for the functioning of national human rights institutions. At the same time, the UN Subcommittee on Accreditation notes that the new legal provision allowing the Ombudsman or Deputy Ombudsman to assume the functions of caretaker Prime Minister could affect the reputation and  actual independence of the national human rights institution. The UN Subcommittee recommends that the Ombudsman continue to advocate for amendments to Article 99(5) of the Constitution of the Republic of Bulgaria and Article 14(1) of the Ombudsman Act in order to remove the provision under which the Ombudsman and Deputy Ombudsman may be appointed as caretaker Prime Minister.

Accreditation with "A" status allows the national human rights institution to raise issues of national importance before the highest international human rights forums and to participate actively in the formation of international policies and standards in the field of human rights. The Ombudsman can participate fully in the work of the UN human rights committees and the Human Rights Council, express positions, and raise issues related to the rights and freedoms of citizens of the Republic of Bulgaria. Only 20 European Union member states have a national human rights institution with such status.

When it was established in 2005, the Ombudsman Institution was accredited with "B" status following an assessment by the UN Subcommittee on Accreditation. In 2011, the international organization made specific recommendations to strengthen its independence and expand its mandate. As a result of successive legislative changes adopted by the National Assembly in 2018, the Ombudsman was explicitly established as the national human rights institution in Bulgaria, with expanded powers, including with regard to violations committed by private law entities.

After implementing all of the Subcommittee's recommendations, in March 2019, the Bulgarian Ombudsman received the highest "A" status for the first time. In October 2025, this status was successfully defended by Ombudsman Velislava Delcheva after a hearing before a commission in Geneva, confirming the sustainability, independence, and effectiveness of the institution.

In its official letter, ENNHRI highly appreciates the professionalism, consistency, and commitment of the Ombudsman's team and expresses its confidence that the reaccreditation will contribute to even stronger protection and promotion of human rights in Bulgaria. The European Network also declares its readiness to continue supporting the Institution in implementing the Subcommittee's recommendations and in its future international cooperation.

 

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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011