Charity Commission fails to comply with Ombudsman’s findings

Date of article: 09/09/2025

Daily News of: 09/09/2025

Country:  United Kingdom

Author: Parliamentary and Health Service Ombudsman

Article language: en

The Parliamentary and Health Service Ombudsman (PHSO) has called on Parliament to hold the Charity Commission to account after it failed to comply with recommendations following an investigation into its handling of concerns about sexual abuse.

PHSO investigated two cases involving the Commission and how it handled concerns regarding serious safeguarding issues of sexual exploitation and child sex abuse at two separate charities. The investigations uncovered several failings, including around its decision making and its communication with complainants. 

The reports, issued to the Commission in March 2024, recommended that the Commission apologised and provided financial redress to both complainants, and took action to stop the same failures being repeated. This included reviewing its handling of these two cases and the original decisions, and its risk assessment and communication guidance.

Financial remedy has been provided to both complainants. However, while the Commission has reviewed its case handling, the Commission has not complied with all our recommendations, and, in particular has not acknowledged or addressed all the failings identified, implemented service improvements to our satisfaction or accounted for the decisions it made.

Since the reports were issued, PHSO has had extensive discussions with the Commission regarding compliance with recommendations in both cases. In March 2025, PHSO took the rare decision to lay the reports before Parliament so that Parliament could hold the Commission to account.  

The Commission then issued legal proceedings to prevent the reports being laid. Parliament have now intervened and asked that the reports are brought to Parliament’s attention.

The reports have been laid today before Parliament with a request that it intervenes to find a resolution that will put things right for both complainants.

Parliament may arrive at its own views about rectifying the injustice. We have shared what we consider to be an appropriate remedy.

Lara Hall, 37, complained that the Commission failed to appropriately respond to her concerns about her sexual exploitation by a trustee at a UK charity.

Lara, who waived her right to anonymity, said the Commission failed to communicate sensitively as would have been appropriate given that they were working with a vulnerable survivor of sexual abuse and a whistleblower. 

PHSO’s investigation found failings in how the Commission communicated with Lara and in its decision making. The Commission did not follow its safeguarding and risk assessment guidance and it also failed to keep Lara informed throughout the handling of her complaint, including when it decided, without explanation, not to proceed with a course of action it had previously assured her it was going to take.

Lara said:

“The Charity Commission’s repeated failures have caused me profound pain and ongoing injustice. Instead of holding a trustee to account for appalling sexual exploitation, it questioned my experience and forced me to relive my worst trauma. How can survivors feel safe reporting abuse if they think they will be treated like I have? 

“By trying to block Parliament from seeing the reports, the Commission attempted to avoid scrutiny - striking at the heart of accountability in our democracy. Even now, it refuses to accept responsibility or act to put things right.

“It is my hope that by bringing the reports to Parliament’s attention action will finally be taken. The Commission must urgently address safeguarding to protect vulnerable people. Right now, it is failing in its core duty.

“It is time for change, oversight, and accountability within the Charity Sector so what happened to me is never repeated. I call on Parliament to hold the Commission to account and restore public trust. People deserve to feel safe approaching charities, and they deserve a regulator that takes safeguarding seriously.”

In another case investigated by PHSO, Damian Murray, 66, complained about how the Commission and the Department for Education (DfE) responded to his serious allegations regarding the concealment of non-recent child sexual abuse by a charity that founded and ran a college.

Our investigation found the Commission failed to understand or consider all the issues in Damian’s complaint. It did not show that it had looked at all the relevant evidence relating to his complaint, and it did not assess the charity’s failings in accordance with its risk and safeguarding guidance.

Failings were also found with DfE’s decision-making process. DfE complied with our recommendations for service improvements, and we are satisfied with the actions it took to put things right.

Damian, from Leeds and who also waived his right to anonymity, said:

“For over seven years the Charity Commission has refused to act upon my complaint about the concealment of child sexual abuse.

“The Charity Commission has doggedly resisted all efforts by me, and latterly the Parliamentary Ombudsman, to encourage it properly or promptly to discharge its statutory responsibilities, choosing rather to shield the charity and its Trustees from scrutiny and accountability.

“After much unnecessary time incurred due to this resistance, the Ombudsman's report has now been laid in Parliament. I trust now that politicians will hold the Commission to account, where I as an ordinary UK citizen failed.

“By stark contrast with the Commission, I very much appreciate the careful, professional and empathetic way that the Ombudsman's team have dealt with me and with the complex and consequential concerns I have raised.”

Parliamentary and Health Service Ombudsman CEO, Rebecca Hilsenrath KC (Hon) said: 

“The Charity Commission indicated throughout our investigations that they did not agree with our findings.  They have not complied with the bulk of our recommendations, despite our best efforts and our willingness to work with them to ensure compliance.

“It is important that the Commission provides a full apology for their failings and reassures Lara and Damian that they will put things right by complying completely with our recommendations. They have not done this so far. 

“Our report has now been laid in the House of Commons, following the intervention of Parliament last week. The Commission had prevented us from doing so by bringing legal proceedings. We act on behalf of Parliament to hold Government and other national bodies to account for failures, and we have a responsibility to make Parliament aware of cases of non-compliance. I am pleased that Parliament has taken an interest in these cases and has given us the opportunity to bring them to the attention of the House so that it can intervene.

“The purpose of our investigations is always to encourage learning and service improvements. If an organisation looks at what went wrong, it will be able to stop the same mistake from happening again.”

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News from the Ombudsman’s Office: August 2025

Date of article: 05/09/2025

Daily News of: 09/09/2025

Country:  Latvia

Author: Ombudsman of Latvia

Article language: en

News and events of the Ombudsman’s Office in August 2025 (information in links mostly available in Latvian).

 

People entitled to fare reductions on regional buses currently face unequal treatment

People eligible for fare reductions cannot be entirely certain that they will be able to obtain a ticket on a regional commercial bus and, consequently, to travel to the planned destination. The investigation has shown that such passengers, including people with disabilities, have been disembarked from a regional commercial bus for the benefit of another passenger who pays the full fare.

 

Ombudsman replies: May educational institution fail to provide information to parents if in doubt?

If staff of the educational institution (school, pre-school) have any doubts in cases of parent relationship matters (divorce, etc.), may the school limit providing information to the parent, for example, limit access to student’s online evaluation system. No, in case of any uncertainty, schools should act responsibly and find out if there is legal basis for not providing or limiting information to parents or relatives. Thus, ignoring a parent’s request is not permissible.

 

Ombudsman’s Office insists on a complex review of the immovable property encumbrance and compensation system and reverts to the government

The Ombudsman’s Office has repeatedly called on the government to undertake a comprehensive review of the immovable property encumbrance and indemnification framework, pointing to the shortcomings of the existing system and the need for a complex approach in this area. The deadline for reporting on the progress is 1st October.

 

The law does not currently provide for the responsibility of the owner for disturbing noises and odours caused by pets

For barking, howling and odours caused by a domestic (pet) animal, which are not related to non-compliance with animal welbeing requirements, but are disturbing for neighbours, for a year now, no administrative responsibility has been assigned to animal owners, at the same time, no other effective way of remedying the disorder has been created instead. The Ombudsman’s Office has called on the Ministry of Agriculture to remedy this shortcoming by 1 November.

 

Due to inaction of the local government, children with mental health disorders are forced to study in another municipality’s school and stay in boarding facilities

Several children of Rezekne municipality staying in the social services centre Vecružina are forced to travel more than 80 km to Daugavpils Stropi Primary School and stay in the boarding facilities. Instead of a clear solution, Rezekne municipality only promises to ‘discuss the opportunity’ so that children can study in one of the schools in the municipality.

 

Documents prepared by the Ombudsman’s Office:

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Italia e Andorra: una cooperazione sempre più solida nella difesa civica.

Date of article: 09/09/2025

Daily News of: 09/09/2025

Country:  Italy

Author: Italian National Coordination Body of Regional and Autonomous Provinces Ombudsmen

Article language: it

La difesa civica italiana rafforza il proprio dialogo internazionale con Andorra, grazie ai rapporti sempre più frequenti e significativi con Xavier Cañada BonaetxeaRaonador del Ciutadà di Andorra.

Dopo gli incontri e i momenti di confronto svoltisi in Roma, Cassino e Alghero, l’Italia ha avuto una nuova occasione di collaborazione con Andorra in El Salvador, durante i lavori internazionali che hanno visto riuniti difensori civici provenienti da ogni parte del mondo.

Questo legame testimonia come la cooperazione e lo scambio di esperienze possano rafforzare la missione della difesa civica, anche partendo da contesti diversi per dimensione geografica e istituzionale. Andorra, pur essendo un piccolo Stato, rappresenta un punto di riferimento importante per la qualità del lavoro svolto e per la capacità di costruire buone pratiche condivise.

Marino Fardelli, Presidente dei Difensori civici italiani e Difensore civico della Regione Lazio:
«Il rapporto con Andorra e con il Raonador del Ciutadà è per noi un esempio concreto di come la difesa civica sappia migliorarsi attraverso il confronto e la cooperazione. Non conta la grandezza dello Stato, ma la forza della voce che riesce a dare ai cittadini. Xavier Cañada Bonaetxea ha dimostrato di essere un punto di riferimento, e l’Italia guarda con attenzione al lavoro proficuo che porta avanti».

Guido Giusti, Vicepresidente dei Difensori civici italiani e Difensore civico della Regione Emilia-Romagna:
«Le nostre riflessioni comuni non restano teoriche: diventano strumenti operativi e pratiche concrete che arricchiscono entrambi i sistemi. Questo legame con Andorra ci ricorda che la difesa civica vive della capacità di costruire sinergie e di alimentare un dialogo costante con colleghi e istituzioni di altri Paesi».

Marco Enrico, Difensore civico della Regione Sardegna:
«Il confronto con Andorra è prezioso perché ci permette di guardare con occhi diversi alle nostre sfide quotidiane. Scambiare esperienze, idee e metodologie ci aiuta a rendere più incisiva la nostra azione. È così che la difesa civica, pur con radici locali, si proietta in una dimensione globale».

L’incontro con Andorra in El Salvador segna un ulteriore passo nella costruzione di una rete internazionale capace di valorizzare le differenze e trasformarle in opportunità di crescita. L’Italia continuerà a coltivare questo rapporto, consapevole che la cooperazione con realtà come Andorra arricchisce non solo i difensori civici, ma soprattutto i cittadini che rappresentano la ragione del nostro impegno.

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(CoE) Embedding human rights in the stato di diritto – the challenge for Europe

Date of article: 08/09/2025

Daily News of: 09/09/2025

Country:  EUROPE

Author: CoE - Commissioner for Human rights

Article language: en

Speech by Michael O’Flaherty, at the Conference on Human Rights and Rule of Law in Europe in Università Statale di Milano.

 

Rector,

Members of the University,

Friends,

Thank you very much for inviting me to deliver this lecture. I am delighted to be here. I would like to reflect on the role of human rights in upholding our rule of law states. I am deeply aware I do so on 8 September the anniversary date of so relevant an event as the announcement of the Armistice of Cassibile. This marked a turning point for Italian history, eventually leading to the adoption of a Constitution granting high attention to the rights and dignity of individuals.

Those were indeed the years when the immediate modern human rights story began, with the Charter of the United Nations, the adoption of the Universal Declaration of Human Rights, the negotiation of numerous human rights treaties and a suite of other initiatives in support of democracy and rule of law. Here in Europe the Council of Europe has, for 75 years, played its essential role in protecting, defending and promoting those three core and interlocking concepts. It, together with the OSCE and the European Union have elaborated their own standards and developed numerous institutions in support and in furtherance of human thriving.

The totality of the efforts of the UN and the regional organisations is to clarify an understanding and affirm the validity of the interplay of democracy, rule of law and human rights. We lack an English language noun to capture this interplay – to describe a state that integrates the three elements in an interdependent and indivisible form – and so I will generally use the term ‘stato di diritto’ by way of shorthand.

States have invested in oversight mechanisms intended to promote respect for key elements of the stato di diritto. The investment is longstanding when it comes to human rights, including in the activities of the European Court of Human Rights, of other regional human rights courts, and of numerous other human rights promotion and protection mechanisms. The international developments are accompanied by national initiatives, including the establishment of national human rights institutions as well as such other bodies as equality commissions.

Attention to oversight of rule of law more generally is more recent. For instance, the Council of Europe Venice Commission has elaborated a check list to assess compliance with rule of law. The EU, in turn, has instigated a rule of law compliance assessment system for its own member states.

The intergovernmental and state commitment in these areas, importantly, is reflective of strongly held attitudes in our societies. The results of a 2023 global survey by the Open Society Foundations were revelatory. It surveyed 36,000 people across 30 countries, finding that 86% of people say that they wish to live in a democracy and that 72% believe that human rights are a force for good. Indeed, 71% say that “human rights reflect values that I believe in”. These finding echo the results of surveys conducted across the EU by its Fundamental Rights Agency. And these data provide a context to appreciate the scale and the importance of the communities in civil society who defend and champion human rights, rule of law and democracy.

From this brief review, we can conclude that the establishment and consolidation of the stato di diritto is an astonishing achievement; all the more so for having emerged from the chaos and the horrors of war. What is more, it has unique qualities. Above all, it is the only model for society that can be said to have the universal agreement of the world’s states – as evidenced, at least nominally, in the outcome declarations of repeated global and regional summits, such as that of the 2023 Council of Europe Summit of Heads of State and Government.

But of course you may point out that these impressive concepts and institutions remain largely theoretical, as they do not reflect the lived experience of millions of people - and you would be right.”

We still have a very long way to go to realise the dream of a world where everyone is equal in dignity and rights. The vision of the UN Charter is in part unrealised. States ebb and flow in their commitment to and respect for rule of law. Progress is rarely linear, achievements fall apart or are undermined. Right now, the Russian aggression against Ukraine testifies to what happens when the values are insufficiently embedded – how much damage can be done by an aggressor bent on conquest and destruction. And we are confronted daily by the horrors of what is happening in Palestine, and in Gaza in particular.

What is more, and focussing just on Europe, in recent years and in too many places we have seen an insidious withdrawal from central tenets of the rule of law. We see it in the agendas and actions of extreme political groups.  They in turn, as they acquire places in parliaments and governments, seek to undermine much of what has been achieved. They attack institutions, fill them with their own people or starve them of resources. Their attention typically turns to those at the edges of our societies whom they problematise, render as “other”, identify as the cause for all the malaise of our societies.

Right now the primary target for this othering is migrants. Other groups under extreme pressure include the Roma community and LGBTI persons – especially trans men and women. Civil society defending such groups are exposed to particular challenges. Efforts are made to block a free media and to consolidate media ownership in the hands of one’s supporters, or indeed of one’s bankrollers.

The playbook of those who attack our institutions grows ever more diverse, today also embracing school curriculum reform and the replacement of the leaders of cultural institutions. Everything is accompanied by disinformation that is actively promoted on social media platforms that are failing adequately to police their own spaces. Evidence suggests that across these phenomena, and at least as regards Europe, one state, Russia, plays a particularly pernicious role.

An especially disturbing development, notably observable in the past year, has been the embrace by some otherwise reasonable politicians of ideas that are antithetical to the stato di diritto – presumably for electoral purposes. So far we have seen this most obviously in the context of migration management, where, increasingly, parts of the political centre joins with the extremes to denigrate asylum seekers, blame them for our societies’ ills and advocates such breaches of international law as summary returns across borders and violation of the principle of non-refoulement. Even the push towards externalisation of asylum, returns and migration policy - which I have documented in a report published just last week - can sometimes be seen as an attempt to move actions to grey areas, where it is easier to get around the rule of law.

I describe this new willingness of the political middle ground to compromise on principle as ‘especially disturbing’ because it is to it that we look for firm commitment to and leadership for the rule of law. If the middle ground, even in part, withdraws its commitment then, as WB Yeats put it in his poem, “The Second Coming”, ‘Things fall apart; the centre cannot hold’.

And all of this now plays out against the background of the actions of the US Trump administration, which, for instance, through withdrawal of USAID funding is already negatively impacting the operation of so many European civil society organisations. US-sourced rhetoric also seems to embolden those who denigrate the trans and other minority communities.

Dear friends,

We need to wake up to the acute dangers for our societies. The peril has become crystallized. A light has been shone on the prospect of losing the formula for peace and well-being that, for all its limits and under-delivery, has served us so very well. That is not something we should even countenance tolerating. We have to, in the words of the late French writer, Stephan Hessel, wake up and, as he put it, ‘indignez vous’! [“Indignatevi!”]

But what should we do in our outrage? In the first place, the saving of the stato di diritto requires that our efforts be evidence-based. This in turn requires us to seek out and challenge the disinformation and myths that infect the discourse. We need to call out the nonsense, dispel the myths.

I already addressed the myth that our people are not interested in human rights or rights-respectful society.

Another set of myths concerns the primary targets of populist hate –migrants.

A further cluster of myths concerns the role of regulation, including laws intended to make our societies safer. The myth is that such oversight impedes innovation, undermines global competitiveness and strikes at free speech, and it is being invoked with increasing stridency. But it does not stand scrutiny. Take, for example, the oversight of AI. It is increasingly clear that this is not the source of Europe’s poor track record of innovation. That instead results primarily from such problems as inadequately developed capital markets, onerous bankruptcy regulations and, more generally, a distaste for risk.

Regarding regulation of social media, I am very concerned by calls for a retreat, for instance for a weakening of the EU Digital Services Act. Instruments such as the DSA do not undermine free speech – instead they defend it as it is understood in international law – a fundamental right that is subject to carefully constrained limits in the service of the public good. Also, I deplore the abandonment of content moderation on the part of some digital platforms, the effects of which are already visible in the proliferation of criminal-level hate speech and malicious targeted disinformation. And recall how an absolute free speech hits hardest for minority groups and women.

One last myth that I would like to mention suggests that our populations are crying out for a shift to less tolerant and more closed societies, for a retreat from a vision of society that respects diversity and inclusion - from a vision of a rights-respectful society. This myth is very impactful - I think it is what lures some politicians to extremist views and tempts otherwise reasonable people to embrace the demands of populists. The myth does not stand up to scrutiny. Recent research suggests that populism is a top-down phenomenon, driven by political actors and fed by waves of lies. What is more, as surveys demonstrate, the levels of hate online are in no way a reliable guide to the views and values of our societies.

Next we must identify those actors that need to rally in defence of the rule of law.

The state is the key actor and I will return to it in a moment.

Let me first observe that the role of National Human Rights Institutions and of such other entities as Equality bodies and ombudsmen is no less obvious. I acknowledge their work with respect and appreciation. I continue to urge states that have yet to establish such bodies to do so without delay. I hope Italy soon will establish a National Human Rights institution –its government has committed to it in numerous occasions – particularly as it is one of very few countries in Europe not to have one. This is the topic of a conference ongoing here in Milan, that I will address tomorrow.

The part played by civil society is equally essential and, as I have said, it is delivered with great courage and often at the expense of personal safety. I acknowledge with dear appreciation the work of Italian civil society (which I first got to know many years ago when I encountered the Sant’Egidio community in Rome and later working with the homeless in Sierra Leone – and more recently observing from afar the work of rescue NGOs saving lives in the Mediterranean). These people so often are Human Rights Defenders.

The pressure under which civil society functions is unacceptable. It is deplorable that, in so many places, so many activists confront harassment, violence, detention, exile and repression through regulation and direct intimidation. Standing up for human rights defenders has to be a core task of national and international human rights institutions. I see it as one of my highest priorities.

Turning to the state, all of its institutions are engaged and on multiple fronts.

Concerning the executive arm let me concentrate on just one area. I look to the executive to do a much better job of honouring the indivisibility of human rights, according co-equal status to civil, political, social, cultural and economic rights. It is only if this is achieved that our populations will appreciate that the rule of law is about and for them.

Here I recall the legitimate disaffection within our communities. Progress has left many behind. There are worrying levels of inequality in Europe. Until that is addressed, we both fail our peoples and offer opportunities to those who would undermine our democracies. Obviously, and drawing on our shared experience, I realise that my ask is an enormous one. But we should see it as a long-term objective. What is more, there are concrete things that we can do right now towards its deliverance.

For instance, we can be more consistent in demonstrating our own understanding of the unrealised vision of indivisible rights. 

One additional step that could radically impact attitudes to rights would be that we could make reference to human rights in the context of all the socio-economic improvements that we seek to achieve. Express the delivery of health care as an issue of human rights; jobs strategies as about the rights to employment; and similarly regarding education, social welfare and otherwise.

Before turning to other institutions allow me one further observation. An essential element of the rule of law is the full participation of our people in the reflection processes that impact their well-being. In other words, our states can get much better at listening to their people. Across Europe people complain that consultations on important policy areas are missing or inadequate or tokenistic. The issue of meaningful engagement with policy makers has been flagged for years by civil society. It is especially acute regarding the possibilities of engagement by marginalised groups – think, for instance, of the degree of exclusion of members of the Roma communities.

Addressing the participation and consultation gaps is a basic issue of rule of law. It will also yield better outcomes and, in the context of my words today, will support the deepening of trust on the part of citizens.

The need to actively listen is particularly acute regarding young people. They correctly complain about the paucity of structured spaces for them to dialogue with decision makers. And in terms of investing in this area, I recall how surveys and other empirical research show that the most disaffected group across our societies is that of young men. This is one more reason for me to be here, in the place where so many young people study – and hopefully for me to have an opportunity not only to speak but also to listen to you.

Very closely related to the right of people to be consulted is the importance of respecting the right of peaceful protest. Sometimes the security pendulum swings too far towards the limiting of protest.  Just look at the excessive limits we have seen in recent times in some countries in the context of pro-Palestine and climate crisis related protests. This area has been the topic of correspondence by me with your Senate just a few month ago.

Let me briefly mention two other institutions of the state: parliaments and courts.

This potential in standing up for the rule of law is underdeveloped. It is still the case that many European parliaments fail to undertake human rights scrutiny of draft legislation and some of them lack a related parliamentary committee. And I suggest that all parliaments on this continent could benefit from enhanced training on human rights and rule of law for parliamentarians and their staff.

Turning to the courts, I acknowledge the principled manner in which so many of them play their essential role. In this regard allow me express the deepest appreciation for the work of the Italian judiciary in standing up for human rights.

But courts too need investment and attention if they are to function everywhere as the strong independent institutions we require. Courts also, should not be exposed to unnecessary risk by policymakers who rather than tackle controversial issues instead trust that the courts will eventually resolve the matters. This is a phenomenon one can occasionally see behind the migration-related cases that arrive at the Court of Human Rights and the Court of Justice of the EU.

One last word on rule of law-related institutions in general. In troubled times as now they all need to be protected and rendered resilient. In the course of my work I see them eroded and undermined. I am greatly concerned right now for the wellbeing of essential international organisations. I think, especially, of the International Criminal Court which is coming under such attack and whose work is undermined when there is a failure of support from its Member States.

My friends,

Finally, and I have left it to last because I believe it needs high and particular attention: today where are we to find our champions of rule of law? We need champions who are persistent and consistent.  They need courage and to be willing to challenge convention. They have to be able to accept and withstand unpopularity, even derision. 

For sure we need visionary leaders. People like Mandela, Havel or that most under-appreciated of US Presidents, Carter.

But such leadership is exceptional and rare and we cannot simply rue its rarity or wait for it to emerge.

Instead, for my hope, I look across the breadth of the political ground that I spoke of earlier. It is full of decent, honourable, hard-working and well-motivated people.  I meet them constantly, whether in national or local government – including here in Italy - or in such places as the European Parliament and the Parliamentary Assembly of the Council of Europe.

These people can be engaged and persuaded. We need them to be alert to the gravity of the moment and engage it in law, policy and discourse. We need their attention nationally and abroad.

Friends,

In this lecture I can no more than engage the tip of the iceberg in terms of the risks to and means to uphold the rule of law. There are so many other sectors and contexts to examine and engage. I have said next to nothing about the role of local and regional government. I have managed an entire speech in 2025 with only the slightest reference to the AI revolution and climate change. Indeed, I have largely overlooked the business sector.

But if I have at least shone some light and conveyed the urgency then my purpose is served. To apply the title of a book that I remember from my childhood of the Norwegian adventurer Thor Heyerdahl, “time is short and the water rises”.

As we all engage the challenge I know that my own organisation, the Council of Europe, will accompany us, provide what support it can. After all it is the organisation’s raison d’etre – its only purpose - to uphold human rights, democracy and rule of law.  I too will employ the breadth of my mandate to support member states and their societies.

I am confident that efforts will not be futile – that – ultimately – we will achieve much and that the rule of law will prevail, at least in Europe. A quote often attributed to Nelson Mandela says “It always seems impossible until it's done”. I do not know whether this was actually said by Nelson Mandela, but I do know it’s true. On 8 September 1943, and the following months and years, people made the impossible possible, defeating the Nazi rule to create a stronger and fairer society. Now it is up to us to defend it.

Thank you.

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IOI Ombudsman news 34/2025

Date of article: 05/09/2025

Daily News of: 05/09/2025

Country:  WORLD

Author: International Ombudsman Institute

Article language: en



 

IOI Vice Presidents elected

IOI | Newly elected Vice-Presidents take office

The positions of the two IOI Vice-Presidents became vacant earlier this year and the IOI General Secretariat held an electronic ballot to fill these vacancies. The deadline for voting ended on 19 August 2025 and the newly elected Vice-Presidents are Ms. Nadine Mailloux, Ombudsman of Montreal (Canada) and Ms. Ayesha Hamid, Ombudsman of the Province of Punjab (Pakistan).



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The newly elected 1st Vice President, Ms Nadine Mailloux

CANADA | Empowering Ombudsman Institutions: My Commitment as IOI First Vice President

The International Ombudsman Institute (IOI) elected Ms Nadine Mailloux, Ombudsman of the City of Montréal, as its First Vice President. Kindly click here to read Ms Mailloux's thoughts on the IOI and her election.



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Ms Hamid was elected 2nd Vice President of the IOI

PAKISTAN | Historic milestone for Pakistan: Honourable Provincial Ombudsman Punjab elected Second Vice-President of International Ombudsman Institute (IOI)

A moment of pride and honour for Pakistan, Ombudsman Punjab has been elected as the Second Vice-President of the International Ombudsman Institute (IOI), becoming the first-ever Pakistani Ombudsman to hold this global position.



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PAKISTAN | IOI Asian Regional Meeting 2025 & International Conference on the Theme “Strengthening the Rule of Law through Ombudsman Institutions” to be held in Lahore, Pakistan from October 7–9, 2025

For the first time in history, Pakistan will proudly host the IOI Asian Regional Meeting 2025, bringing together ombudsman leaders, experts, and stakeholders from across Asia and beyond. The event, organized by the Office of the Ombudsman Punjab, marks a milestone in Pakistan’s growing role in strengthening international cooperation, accountability, and citizen rights protection.
 



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OCC champions good governance through intergovernmental roundtable

Turks and Caicos Islands | OCC champions good governance through inter-government roundtable

Demonstrating its dedication to progress and collaboration, the Office of the Complaints Commission successfully concluded its Inter-Government Roundtable Discussion, held on Tuesday, 5th August 2025. This event marks a significant milestone in enhancing services for residents across the islands.



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Ombudsman Sindh addressing students at the NED University

PAKISTAN | Workshop at NED University held on 2 September 2025 to select 10 ambassadors for Ombudsman Sindh

A workshop was held on 2 September 2025 at the NED University Karachi chaired by Mr. Sohail Ahmed Rajput, Honourable Provincial Ombudsman Sindh, to select ten students of NED University as Brand Ambassadors of the Provincial Ombudsman Sindh. The students will be given the task to disseminate information about the role and functions of the Ombudsman among the students and the public at large.



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Rewatch the latest AORC Webinar

AORC | Rewatch the webinar "Celebrating South African Women’s Month – Gender-Inclusive Policies"

On 26 August the African Ombudsman Research Centre (AORC) held a webinar under the theme Celebrating South African Women’s Month – Gender-Inclusive Policies: A Guide for Ombudsman Offices. Kindly click here to access the recordings.



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Annual report 2024 was presented to Parliament

ISRAEL | The State Comptroller and Ombudsman presented the Ombudsman's 51st Annual Report to the Speaker of the Knesset

On July 1, 2025 the State Comptroller and Ombudsman of Israel, Mr. Matanyahu Englman, presented to the Speaker of the Knesset (Israeli parliament) the Ombudsman Annual Report 51 for the year 2024. Nearly 22,000 complaints were received in 2024 representing an increase of 50% compared with 2019.



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AUSTRALIA | Quarterly Newsletter - September 2025 of the Tax Ombudsman

The Office of the Tax Ombudsman of Australia, Ms Ruth Owen CBE, reboots its Quarterly Newsletter and starts with its first issue for September 2025. Kindly click here to access the newsletter.



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La Sindicatura advierte al Ayuntamiento que ningún niño o niña se puede encontrar en situación de calle en la ciudad

España | La Sindicatura advierte al Ayuntamiento que ningún niño o niña se puede encontrar en situación de calle en la ciudad

La actuación municipal no ha sido suficientemente eficaz en un caso de una familia con dos menores, uno de ellos con una posible discapacidad, a quienes sólo se ofreció pernoctaciones sueltas en alojamientos de servicios sociales, lo que no se ajustaba a sus necesidades. Además, debe informarse debidamente a las personas usuarias de los posibles usos de los documentos que se les haga firmar, y éstos deben tener un redactado claro.



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FRANCE | Rentrée 2025 : la Défenseure des droits réitère ses recommandations pour la réussite de tous les élèves

À l'approche de la rentrée scolaire 2025, la Défenseure des droits dresse un bilan préoccupant des obstacles qui entravent encore la réussite éducative des jeunes. Malgré les promesses d'égalité, de nombreux dysfonctionnements persistent dans le système éducatif français, depuis l'orientation au lycée jusqu'aux conditions d'apprentissage, en passant par l'inclusion des élèves en situation de handicap. Ces difficultés structurelles compromettent l'accès effectif à l'éducation pour tous et appellent des réformes en profondeur pour garantir le droit fondamental de chaque enfant à une scolarité réussie.



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BRAZIL | The DPU has confirmed its participation in COP30 and launched a series of special reports

The initiative highlights actions taken by the Federal Public Defenders’ Office (DPU) to protect vulnerable populations and tackle the climate crisis.



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HKIOA opening ceremony

HONG KONG, CHINA | Opening ceremony and seminar of the Hong Kong International Ombudsman Academy advancing good governance through an interactive exchange platform

The opening ceremony of the Hong Kong International Ombudsman Academy (“HKIOA”), along with a seminar themed “Nurturing a Positive Complaint Culture through Mediation”, was held at the Hong Kong Productivity Council on 25 August, 2025.



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MA Ombudsman Law and Governance

MALTA | Last Call for Applications: Master of Arts in Ombudsman Law and Governance

The Office of the Ombudsman, in collaboration with the University of Malta, reminds prospective students that applications for the new Master of Arts (MA) in Ombudsman Law and Governance close on 15 September 2025. The course officially launches in October 2025.



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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011