On Thursday, 11 July 2019 Irish Ombudsman Peter Tyndall and the CEO of HIQA, Phelim Quinn, signed an updated memorandum of understanding (MOU) to further cooperation between both organisations.

HIQA is an independent statutory authority established to promote safety and quality in the provision of health and social care services for the benefit of the health and welfare of the public. HIQA’s mandate to date extends across a wide range of public, private and voluntary sector services. HIQA regulates and sets standards for a broad range of health and social services, conducts health technology assessments and advises on the effective use of health information.

The aim of the agreement is to facilitate the exchange of relevant information on health and social care services between HIQA and the Ombudsman to ensure that members of the public are treated fairly and safely when accessing health and social care services.

Irish Ombudsman Peter Tyndall commented: “HIQA inspects health and social care services. My Office deals with individual complaints from health service users. By working together we make sure that there is no wrong door for people bringing concerns and help to deliver better and safer healthcare for all.”

HIQA CEO Phelim Quinn added: “All information received by HIQA is used to inform our monitoring activity. Where we have concerns relating to the safety of residents or the quality of care that they are receiving, service providers are required to take immediate action. This agreement promotes cooperation between the Ombudsman and HIQA and provides an additional safeguard for members of the public.”

© Belga


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