Lines 707: Ombudsman welcomes ban on use by public bodies and companies providing public services

Date of article: 28/04/2020

Daily News of: 06/05/2020

Country:  Portugal

Author:

Article language: en

The Ombudsman welcomes the prohibition for public authorities and companies providing public services to use telephone numbers at an increased cost for contact with consumers.

 

The Ombudsman had already taken a position in this respect and, following the investigation of several cases, a number of public services had already ceased to use cost-enhanced numbers. This was the case of the Tax and Customs Authority, ADSE, the Directorate-General for Consumers, the "Sexuality Online Service Line", the "Youth Line" and the Lojas do Cidadão (Citizens' Shops).

However, other companies - such as CTT, CP, Infraestruturas de Portugal and NOWO - still maintained lines 707 in the scope of legal consumer relations.

With the entry into force of Law no. 7/2020 of 10 April, public entities and companies that provide public services were prohibited from using telephone lines with prefix 707 (which have an increased cost) for contacts with consumers.

Subject to this obligation are all companies providing essential public services, namely water supply, natural gas and liquefied petroleum gases channeled, electronic communications, postal services, wastewater collection and treatment, urban solid waste management and passenger transport, and the concession companies of the central, regional and local public administration.

The Ombudsman continues to monitor cases where, also in the private sector as in the public sector, telephone lines are used with increased costs within the scope of legal consumer relations, namely in support lines and after-sales technical assistance to customers, which places a considerable burden on consumers.

 

 

 

2020-04-28
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(PE) Lutte contre le COVID-19: débat sur l’utilisation des données personnelles

Date of article: 06/05/2020

Daily News of: 06/05/2020

Country:  EUROPE

Author: European Parliament

Article language: fr

La commission des libertés civiles débattra avec des experts de l’utilisation des données personnelles pour gérer la crise du COVID-19, notamment via des applications mobiles.

Au cours d’un échange de vues avec Wojciech Wiewiórowski, Contrôleur européen de la protection des données, et Andrea Jelinek, Président du Comité européen de la protection des données, les députés de la commission des libertés civiles débattront des derniers développements dans l’UE concernant l’utilisation des données personnelles dans la lutte contre le COVID-19 ainsi que des questions que cela soulève en termes de protection des données.

 

Les députés examineront plus particulièrement les outils en cours de développement et déjà utilisés dans certains États membres pour lutter contre la propagation de la pandémie en se fondant sur les données des téléphones portables personnels. On trouve parmi ces outils des applications pour smartphones destinées à tracer les individus infectés ou qui risquent de l’être.

 

Dans une résolution adoptée en plénière le 17 avril, le Parlement a souligné, pour ce qui concerne les applications de ‘‘tracing’’, que ‘‘les autorités nationales et européennes devaient pleinement se conformer à la législation relative à la protection des données et de la vie privée’’ et que ‘‘les données de géolocalisation ne pouvaient être traitées qu’en conformité avec la directive ‘‘vie privée et communications électroniques’’ et le règlement RGPD’’.

 

DATE: jeudi 7 mai, de 17h35 à 18h30

LIEU: Parlement européen à Bruxelles, bâtiment Antall, salle 4Q2, et via visioconférence

 

Vous pouvez suivre la réunion en direct en cliquant ici.

 

L’utilisation des applications de ‘‘tracing’’ fera également l’objet d’un débat en plénière le 14 mai.

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La Valedora do Pobo inicia actuación de oficio por la situación de las personas con huertas de autoconsumo

Date of article: 04/05/2020

Daily News of: 06/05/2020

Country:  Spain - Galicia

Author:

Article language: es

Con fecha 21 de abril, por esta Institución se inició investigación de oficio relativos la situación de huertas de autoconsumo, por lo que nos dirigimos la Consellería de Medio Rural solicitando información señalando que por diferentes medios conocemos la preocupación de personas en medio rural que poseen huertas de autoconsumo que no desarrollan una actividad profesional agraria. De acuerdo con la normativa vigente en la actual situación de estado de alarma, las personas que tengan cultivos o viñedos considerados de autoconsumo, esto es, con fines no comerciales y por lo tanto, no profesionales de actividades agrarias, podrán realizar los desplazamientos mínimos e imprescindibles para el mantenimiento y atención de aquellos cultivos y viñedos, siempre que el desplazamiento no suponga una distancia superior los 500 metros de la vivienda habitual.
En esta Institución somos especialmente sensibles a las especiales circunstancias diferenciales de nuestra Comunidad Autónoma en materia del medio rural en lo relativo tanto a la dispersión de su población como al minifundismo y la ubicación de los diferentes terrenos propiedad de un único titular y que frecuentemente no están tan próximos a la vivienda habitual.
Entendemos que sería conveniente que en la normativa que regula el estado de alarma y las limitaciones de movilidad se había contemplado esta realidad del rural gallego. Se trata del cultivo personal de bienes agrícolas fungibles para el autoconsumo muy arraigado en Galicia.
La Consellería, que acogió con mucho interés nuestra petición, nos remitió la información comunicando que que en la reunión del Cecop del pasado sábado, 25 de abril de 2020, se acordó flexibilizar los desplazamientos a las huertas de autoconsumo.Así, en relación con la movilidad de los trabajadores a las huertas de autoconsumo, el Cecop determinó que las personas que tengan cultivos o viñedos considerados cómo tales, es decir, con fines no comerciales, y por lo tanto no desarrollen una actividad profesional agraria, podrán realizar los desplazamientos mínimos e imprescindibles para el mantenimiento y atención de sus fincas siempre dentro del término municipal de su residencia habitual. En caso de que la huerta esté en un ayuntamiento diferente al de su vivienda habitual, se permite el desplazamiento sin superar nunca los 5 kilómetros de distancia desde la casa. En ambos casos, deberán aportar una declaración responsable. De esta forma, se elimina la anterior limitación, que era de 500 metros. Así, la Consellería de Medio Rural aprobará una modificación de la orden para regular este aspecto.

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(Equinet) COVID-19: What is the specific impact on LGBTI people in Europe?

Date of article: 04/05/2020

Daily News of: 06/05/2020

Country:  EUROPE

Author:

Article language: en

By Akram Kubanychbekov, Senior Advocacy Officer of ILGA-Europe

All of this is hard. We are living in unprecedented times, but the global response to the crisis should address its potential impact on marginalised groups, including LGBTI people, and their access to healthcare and safety at home, as well as to watch out for discriminatory practices and measures.

The world is facing an unseen public health crisis that requires a global response with far-reaching consequences for our economic, social and political life. Many countries are taking emergency measures to save lives. Such measures may inadvertently affect people’s livelihoods and safety and their access to health care services (not only for COVID-19).

In addition, COVID-19 has exposed myriad issues that people living in socio-economic marginalization are facing due to structural discrimination and isolation. The disparities of the impact of COVID-19 on marginalised groups, including LGBTI people, cannot be addressed in absence of equality and non-discrimination principles in the heart of laws and policies aimed to protect the population from COVID-19. In developing measures against COVID-19, states must take into account that women and men, children, the youth and the elderly, refugees and migrants, the poor, people with disabilities, LGBTI people, among others are being affected differently.

The crisis is intensifying the difficulties for LGBTI people, many of whom face discrimination and stigma when seeking health care and are more vulnerable to violence and other human rights abuses. The impact of lockdowns and implemented measures on jobs, livelihoods, access to services, including health care, food and social services, safety at home, adequate standards of living and family life can be severe for LGBTI people due to consistent structural discrimination and stigmatisation.

Social distancing may be particularly difficult for those, who have been rejected by their families, are not out with their families and now forced to be with them the whole time and/or are facing mental health issues. This results in an increase in domestic violence experienced by LGBTI people. The 2019 Eurobarometer indicated that only 55% of Europeans would be comfortable if their child was in a relationship with an LGB person, dropping to 44% for an intersex person and 43% for a trans person.

Containment measures themselves have a disproportionate impact on economically disadvantaged populations, who cannot work from home and live at subsistence levels. A greater than average rate of LGBTI people are unemployed and in precarious jobs, and live on very limited and unstable financial resources. An estimated 25-40% of young people experiencing homelessness is estimated to identify as LGBTI. The current crisis shows the extreme vulnerability of people in precarious job and housing situations, including questions on access to social protection and access to healthcare services.

There is a risk of COVID-19 directives being misused by police to target LGBTI individuals, in particular when making judgements about who lives in a household, disrespecting same-sex partnerships and rainbow families, which is often worsened by intersecting factors such as race. Furthermore, many trans people are unable to access identity documents presenting their correct name, gender marker, or photo, and increased police identity and paperwork checks can expose them to increased harassment, discrimination, and violence in this context.

In some countries, hostile religious and political leaders are using the current crisis as yet another occasion to blame LGBTI people for COVID-19, further steering up hate against LGBTI people. Such vicious statements blaming a minority for a pandemic can cause a huge level of hate towards LGBTI people. Member States have the primary responsibility to counter discrimination and hate speech but all actors, including social media companies, must play their part. Political and religious leaders have a uniquely influential role in ensuring a proper response to the current crisis. We expect that such leaders use their position of power and influence to promote measures that help societies to protect the most vulnerable, to distribute the resources effectively, and to sustain effective measures.

These types of (unintended) discriminatory practices may exclude people from the protection against the virus. If one person is left behind, the virus has an opportunity to persist in the society and all prevention measures and efforts will be undermined. Inclusion and non-discrimination are the approach that best protects us all. States have a responsibility to ensure that everyone is protected from this virus and its impact. This may require special measures and protection for particular groups most at risk or disproportionately impacted. To ensure inclusion, the response to the crisis needs to take into account multiple and intersecting forms of discrimination and inequalities.

Equality bodies play an important role in ensuring governmental laws, policies and practices to tackle COVID-19 are based on equality and non-discrimination principles and have intersectional lens. They must ensure that all emergency measures adopted in the face of the pandemic as well as emergency support and compensation and socio-economic support measures leave no one behind, but take the particular vulnerability of the most marginalised in society into account, including specific vulnerabilities of parts of the LGBTI community. Equality bodies should monitor closely that no measures adopted in times of derogation to human rights law will be implemented in a discriminatory manner against any minority, including the LGBTI community. In their important role in assisting policy-makers in tackling epidemic, through policy recommendations and data collection, equality institutions should bring states’ attention to specific challenges faced by vulnerable groups, including LGBTI people. They also should include the above-mentioned issues faced by LGBTI people in their awareness-raising campaigns and prioritize most vulnerable groups in their direct assistance to victims.

For more information on specific impacts of COVID-19 on LGBTI people and what authorities should be doing to mitigate impact, you are encouraged to consult the briefing note of ILGA-Europe.

The views on this blog are always the authors’ and they do not necessarily reflect Equinet’s position.

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News Investigation on authorities’ response after Zagreb earthquake

Date of article: 06/05/2020

Daily News of: 06/05/2020

Country:  Croatia

Author:

Article language: en

Devastating earthquake that hit Zagreb in March changed the lives of the capital’s residents significantly – in addition to the tragic loss of young life, it has caused severe damage to residential buildings and houses, leaving some completely unusable. Soon after, Citizens’ Initiative Ilica filed a complaint to the Ombudswoman Lora Vidović expressing their discontent with the response of authorities and emphasising that lack of their coordination left residents of Zagreb to manage on their own, especially those who suffered the most. They stated it violates citizens’ rights to private and family life, home and correspondence, as stipulated by the Article 8 of the European Convention on Human Rights.

Therefore, the Ombudswoman asked the Mayor of Zagreb to reply to these claims, as well as to provide information on all activities undertaken to address the most urgent problems faced by earthquake victims, including renovation process and normalisation of daily life. Requested information also refer to the number of city owned apartments provided for housing of citizens who had to leave their homes, including the criteria for their allocation, as well as to specific measures taken to protect older persons, single-parent families and those with small children, persons with disabilities and other vulnerable groups.

Citizens also point out the lack of information on recovery plans and safety risk prevention, emphasising they don’t know whom they can turn to for answers. This indicates authorities should improve their communication and provide instructions, guidelines and all relevant information on competent bodies, including their contacts, which must be easily accessible and available online, as well as at the premises of local community and city offices, shops, media, etc.

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